UnitedHealth Group Interview Questions

Updated Jun 26, 2015
409 Interview Reviews

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409 Candidate Interview Reviews Back to all Interviews

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  1. Helpful (8)  

    Claims Representative Interview

    Anonymous Employee in Horsham, PA
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a weekinterviewed at UnitedHealth Group (Horsham, PA) in June 2015.

    Interview

    I applied online and took the survey. Two days later i received an email requesting a phone interview. Then two days after that I received another email for another interview in the office. I interviewed with two men. One was in the office and the other was on the phone.

    Interview Questions

    • Did you ever have to make a difficult decision and what was the outcome?   Answer Question
  2. Helpful (1)  

    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 3 weeksinterviewed at UnitedHealth Group.

    Interview

    Invited to do a digital interview about a week from applying. Completed did you interview then received an email saying I was still in the running. Few weeks after that received a call saying they preferred someone in a particular location.then why post the position as telecommute anywhere in the US.they also interview for positions and then tell you via email that the positions are either placed on hold or no longer available. very frustrating and definitely not a good first impression.

    Interview Questions

  3.  

    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online – interviewed at UnitedHealth Group.

    Interview

    A very brief phone conversation with an interviewer. She was located in another region of the country and was not familiar with the travel logistics required of the position so I held those questions for another potential interview. This was my first phone interview ever so I was not sure what to expect. It was overall a pleasant experience even though I did not get hired.

    Interview Questions

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  5. Helpful (1)  

    Customer Service Advocate Interview

    Anonymous Employee in Saint Louis, MO
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeksinterviewed at UnitedHealth Group (Saint Louis, MO) in June 2015.

    Interview

    My experience has been long. I first applied for customer care professional last year. I made it to the phone interview, but the recruiter start complaining that I was talking too fast, and I knew I wasn't gonna process to the next step. Fast forward to a year and 6 months later I applied for this postiion which has the same pay.

    First after you submit your application, you complete an assessment. After that I got a phone call from a recruiter in the phillipines, to schedule a phone interview the next week.

    I actually ended up interviewing on the phone with the same person who scheduled it. There was a lot of technical difficulties and I had to call her back, but I got through the interview. It was about 30 minutes. Basically we went over my work history, then she asked why I want to work for them, and 5 behavioral scenario questions. I recommend that you research the company and answer the scenarios questions with examples from the job the is the most relevant to the position. Also answer the questions using the STAR method. Since I was prepared, the interview wasn't hard.

    Next I was told I was moving on to the final interview and received a call from talent acquisitions. I scheduled the interview the following day.

    At the final interview I was welcomed by the interviewer and most of the time we spent talking about the position, schedule, and dress code. I was asked 3 behavioral scenario questions. It was a very nice calm atmosphere, and I felt more like I was having a conversation than an interview. I was told I will receive a call next week, and by the interviewer attitude I feel I did very good.

     Now I am just waiting for a response, hopefully I will receive an offer, but if not I would use this experience to better me for my next interview.

    Interview Questions

    • What would you do if a coworker says he/she doesn't understand there job?   Answer Question
  6.  

    Nurse Practitioner Interview

    Anonymous Employee
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online – interviewed at UnitedHealth Group in June 2015.

    Interview

    It was long from the first phone interview until the face to face interview. Then phone interview was 30 minutes the the face to face interview was 60 minutes

    Interview Questions

  7.  

    Clinical Administrative Coordinator Interview

    Anonymous Employee in New Orleans, LA
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1+ weekinterviewed at UnitedHealth Group (New Orleans, LA) in June 2015.

    Interview

    Havent been hired just yet I've only done the initial phone interview. I applied about a week and a half ago and was sent email to do questionnaires and a prove it test. The next day I did a phone interview asking about my experience within the medical field an customer service and told to expect another interview soon

    Interview Questions

    • How many years of Customer service experience do you have ?   1 Answer
  8.  

    Market Strategy and Intelligence Manager Interview

    Anonymous Employee in Minnetonka, MN
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 4+ weeksinterviewed at UnitedHealth Group (Minnetonka, MN) in June 2015.

    Interview

    It was a few weeks between applying and being contacted by HR - slow. I had to follow up with the recruiter twice (at her request that I do so) and I just got an automated email stating that I'm still under consideration and thanks for my patience. It's been a month since I applied. This same slow pattern is consistent with other jobs I've applied for (and subsequently turned down).

    Interview Questions

    • They walked through each of the requirements and wanted to hear how to "meet" each one.   Answer Question
  9.  

    RN Case Manager Interview

    Anonymous Employee in Milwaukee, WI
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4+ weeksinterviewed at UnitedHealth Group (Milwaukee, WI) in June 2015.

    Interview

    I applied the telephonic RN Case Manager position in early May. Received an email a few weeks later inviting me to self-identify. I completed the self-identification and immediately was sent an email that I was chosen to interview and should use the link provided to schedule. I did so and a few days before the scheduled interview I received a reminder email.

    The HR representative called around 10 minutes after the scheduled time and apologized for being late stating the interview before me went late. Completely understandable since it appears they schedule on the half hour.

    The interview was fairly basic, I was asked to go through my job history and experience as it relates to the job I'd applied for. The HR interviewer was very candid and explained to me that she would be forwarding my application and notes from our talk to the hiring manager however from the other candidates she had spoken to she felt my experience was "light". I appreciated her transparency and honesty. She also said that if I did not hear anything by the end of the following week I could call her and she'd find out what was up.

    I did not hear anything by the following Friday, so the next Monday I left her a voice message and she called me back Tuesday to inform me I was chosen to receive a second interview and would be hearing from the hiring manager soon. This interview lasted less than 30 minutes.

    I heard from the hiring manager later that week and we scheduled an interview for the upcoming Monday.

    The hiring manager called at the appropriate time on Monday and we had a wonderful conversation. She did a great job of discussing the company culture as well as specifics regarding the position. She had a few of the standard questions for me as well. This interview was an hour and a half long, which surprised me but I felt it went really well.

    Sadly, I received an email a week later that I was no longer being considered for the position.

    Interview Questions

  10. Helpful (3)  

    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 4+ weeksinterviewed at UnitedHealth Group (Costa Mesa, CA) in May 2015.

    Interview

    I applied mid-April. got a call a week into May telling me to to take my audio assessment. It wasn't a professional phone call. She seemed quiet & scared. It was weird. I checked my email, no email about an assessment. I logged onto my account... no email about an assessment & there is no area that says you need to take one. I was lost, why are they calling & not communicating thru email? I finally went back to my 1st assessment email from when I initially applied & I clicked that link. It took me to an area (that you cannot find on your career page) that had a list of assessments you need to take. After I completed that assessment I received a phone call that I passed the assessment & she gave the run down on pay & training days/hours. She gave me the wrong pay amount. Then she said oh sorry that was the wrong title. She scheduled me for a phone interview w/ a recruiter for the next morning & that recruiter scheduled me with an in-person interview.

    I went to the in-person interview a few days later. My initial reaction was... this environment is everything I stand against. You walk in & the security guard is engaged in a convo with a random underdressed man who has his pants hanging very low. When I asked for my interviewers he jokingly said "ooh yes he (the person he was talking to) knows her".. um ok? I don't need that info. There are 2 men off to the side in unironed clothes, having a conversation. The guard had me sign in & take a seat. As I sat in the lobby waiting for my interviewers I think it was time for peoples shifts to be over because there was a flood of people leaving. These people looked lfresh out of hs or barely passing community college kids who were dressed & looked like they rolled out of bed. One girl had a box of Wheaties. I felt overdressed. Nobody was dressed "business casual" nor did they act like they were working for a Fortune 14. I wanted to walk out, like what did I walk into? Do I really want to be part of this team?

    My 2 interviewers walked out. The body language & vibe I got from them already told me I wasn't going to get the job. One of the women had unkempt hair & she was wearing jeans. what? They took me into a conference room & the 1 with the unkempt hair was booting up a laptop & said she was going to take notes. The 1 who was going to do the main interview had a slight accent & she revealed that they did not have any of my paperwork. Nice right? I gave them each a resume & that was the only thing they could go off. She even admitted that she knew nothing about me, not that I worked in customer service. She started off by asking me what I know about the company & then going down a list of "things we want you to know" & after each point she gave me the condescending, do you understand? is that alright? As if I was going to get up mid-interview & say you know I knew all this prior to applying for the job but now that you mention it I changed my mind. No lady, I understand everything because I researched the position & company so when you're giving me the obligatory rundown don't question me as if I'm going to chicken out. & trust me.. I didn't give that vibe either. She kept mentioning that I didn't have call center experience. After she gave the rundown she asked me 3 questions. She then said ok so lets put that all away & lets get to know each other, ask me any questions. So I went into my questions. After the 1st one she paused & asked me rudely if that answered my question. This lady was stone cold and did not know how to conduct an interview. I felt like I was sitting in a room with 2 'mean girls' or 'bffs' who were judging someone they were talking to & they were both thinking the same things without even talking to each other. They were so unprofessional, unprepared, & did not know what they were doing. At the beginning of the interview the 1 with the accent introduced themselves twice, I felt like I was going to be tested on it. This whole process was a joke & they were so incompetent. I was sent there through an employee referral also. They just wanted to get me out of there. I walked out knowing it was a waste of time & I wouldn't get it. I received an email the next afternoon saying they were impressed by my qualifications but other candidates closely matched their specifications. I'm so relieved that was the turn out. I picked up an offer the next day by a competitor. UHG's loss!

    Please follow your gut feeling before applying for this company. I read all the 'reviews' of people who worked there or currently work there & I wanted to turn the other way but I really needed a job so I went ahead with the interview. I remember the company I worked for prior to this had a representative from UHG try to sell us their insurance plans & her pitch to the workers was, "and birth control? ladies.... we cover birth control!" Disgusting.

    Interview Questions

    • When was a time you had to take ownership for someone or something, personal or at work.
      Name a time when you had to show someone how to do something, what was the outcome of that, how did it make you feel?
      Don't remember the 3rd question because I checked out.
       
      Answer Question
  11. Helpful (5)  

    Health Advisor Interview

    Anonymous Employee
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 2 weeksinterviewed at UnitedHealth Group.

    Interview

    Had an employee referral and then applied online. Was sent an email to complete a digital interview. Felt that it went well, easy questions and I was comfortable doing it. Next got an email to do a phone interview with a recruiter. Set up appointment for the next day. Call went well (or so I thought), recruiter said they would send my information on to the hiring manager and that they would call me that afternoon or the next day. Never heard from anyone again. Called the recruiter to follow up and no return call. Found out I was rejected by logging into my online profile.

    Interview Questions

    • Explain a situation where you had to make a decision without a lot of information.   Answer Question

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