UnitedHealth Group Interview Questions & Reviews
Getting an Interview
- Popular Job Titles:
- Customer Service Representative (44)
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- Case Manager (5)
- Clinical Administrative Coordinator (5)
- Health Advisor (5)
- RN Case Manager (5)
- Senior Customer Service Representative (4)
- IT Manager (4)
Special Status Services Interview (Positive Experience; Average Interview)
I applied online and the process took 5 days - interviewed at UnitedHealth Group in June 2013.
Interview Details – You apply online, take a few test, meet with HR to complete more test, interview with HR, then interview with department managers. Most people don't make it pass the on site testing. If the department managers want you a drug test and background check will also be completed. Total process time could be 4 to 6 weeks. Contractors have a better chance of being bought on permanent as you complete the same process without all the testing.
Interview Question – Online test are very tricky. Answer Question
Negotiation Details – I was able to get a better starting salary due to experience but it still is very low. It took me 4 days to get a decent starting salary.
Senior Customer Service Representative Interview (Positive Experience; Easy Interview)
I applied online - interviewed at UnitedHealth Group in July 2014.
Interview Details – I applied online for the position, got a call a week later to come in for an in-person interview. I would say the questions asked were very basic interview questions based on personal experiences from your employment. Think of good examples you have had dealing with customers. A week after that I got a call from HR offering me a position and the hourly pay and benefits. I am still waiting on my background check and am awaiting an email to complete my drug screen.
Interview Question – Tell me about a project you had to complete and how did you deal with meeting the deadline. Answer Question
Negotiation Details – The offer was more than I expected it to be so I did not negotiate.
Supervisor Customer Service Interview (Positive Experience; Average Interview)
I applied online and the process took 3 weeks - interviewed at UnitedHealth Group.
Interview Details – It started with an online application. Within the next 3 days I was contacted by recruiter, who went over basic screening questions to ensure that I didnt lie on my resume and that I was a good fit for the position. Finally there was an in person interview. Overall a good experience and company to work for.
Interview Question – No questions out of ordinary Answer Question
Negotiation Details – No, salary was frim
Senior Business Analyst Interview (Positive Experience; Average Interview)
I applied online and the process took 1 week - interviewed at UnitedHealth Group in January 2014.
Interview Details – Interview was very innovative and the hiring process was quick. They quick numerous interview within the assigned department. Individual interview was conducted through an online system, when selected a one-on-one interview was conducted with hiring manager and finished off with additional members of assigned team.
Interview Question – There was not a difficult question or situation that occurred during the interview process, it was smooth and easy. Answer Question
Anonymous Interview (Positive Experience; Easy Interview)
I applied online and the process took 5 weeks - interviewed at UnitedHealth Group in June 2014.
Interview Details – It was pretty long. The online job status update doesn't provide much insight about your application status. Other than that I really enjoyed interviewing for UHG. I did like how they conducted the face to face interviews. Got a job offer same day. Did negotiate my offer. Passed all the background check and drug test. Can't wait to start.
Advice to anyone interviewing please do as much research about the company as possible. It does payoff.
Interview Question – They were all pretty straightforward. Answer Question
Negotiation Details – Always negotiate salary/benefits.
Very Difficult Interview
Agent On-Boarding Operation Representative Interview (Neutral Experience; Very Difficult Interview)
I applied online and the process took 4+ weeks - interviewed at UnitedHealth Group in June 2014.
Interview Details – The interview process was long and brutal.
I applied for the position online using the UHG website. After submitting the application, I received a confirmation email informing me that a recruiter would be in touch if I met the qualifications for the positions.
About two weeks after submitting the application, I received a call from a recruiter who discussed the inner-workings of the position with me as well as verified a few points on my resume. At the end of this discussion, she informed me that I had to complete a virtual online interview using "HireVue" in order to be moved further in the process. That evening, I completed the virtual interview which consisted of four fairly simple situation-response questions.
The day after completing the virtual interview, the same recruiter called me back to schedule a phone interview. The phone interview was scheduled for the following morning.
The phone interview with the recruiter lasted about thirty minutes, and consisted of an in-depth review of my resume, computer skills, education, and several questions pertaining to how I react in different work situations. At the end of this interview, the recruiter informed me that I would be further contacted if I was chosen to move along in the process.
About one week after the phone interview, I received a call from a different recruiter who had a few more questions for me regarding my resume and education history. She again informed me that I would be notified if I was chosen to move forward.
One day later, I received a call from yet a different recruiter, who invited me to come in for an in-person interview. I was instructed to dress professionally and bring a professional resume. I scheduled this in-person interview for the following day.
The in-person interview was with a department supervisor and a high-standing employee in the department. They were both extremely friendly and asked me several questions about my work history, how I respond to various issues in the workplace, among other topics. They were helpful with all questions I had and very enthusiastic about their jobs. This interview lasted just under one hour. At the end of this interview, the supervisor informed me that there would be second-interviews conducted, and that I would be informed within a few days if I was chosen to proceed to the second-interview.
Four days later, I received a call from a recruiter who told me that I was selected for a second interview. I scheduled the interview for later in that week.
The second interview was with a different supervisor and another employee from the department, and only lasted about twenty minuted. I was asked a few more situation-response questions, the job was explained further, and my questions were answered. I was informed that I would be given a decision in 2-3 weeks.
Exactly three weeks after my second-interview, I received a phone call from the first supervisor I interviewed with offering me the position.
Interview Question – Give me the three best reasons that I should hire you. Answer Question
Negotiation Details – It seemed pretty take-it-or-leave-it.
Intern Interview (Positive Experience; Average Interview)
I applied through college or university and interviewed at UnitedHealth Group.
Interview Details – First I had to fill out the online application. After being contacted i had to do a recorded interview that was on a webcam (no personal interaction.. the program would ask you the questions and gave you a couple minutes to answer and when you were done answering you could press a button for it to stop recording) Then i had an onsite interview with a panel of employees.. very informal.
Interview Question – None, very conversational interview Answer Question
Negotiation Details – None
Senior IT Systems Management Analyst Interview (Neutral Experience; Easy Interview)
I applied online and the process took 5 days - interviewed at UnitedHealth Group.
Interview Details – Got a call from United Health Group from the hiring manager. Interviewed with the manager then 2 other people. One of the people was from the development area and the other was over-the-phone with offshore employee. Was offered the position the very next day.
Interview Question – Standard interview questions Answer Question
Negotiation Details – They don't negotiate salary at all
Customer Service Representative Interview (Neutral Experience; Average Interview)
I applied online and the process took 3 weeks - interviewed at UnitedHealth Group in May 2014.
Interview Details – Applied online. I then moved on to the assessment. After completing that I was contacted about a video interview. During this time I was given 3-4 on the screen and my answers were recorded. After that I had a phone interview. After the phone interview came the face to face interview. I received an offer and now I'm just waiting on the background check to clear.
Interview Question – Name a time when you had to multitask and something went wrong. How was it corrected? Answer Question
RN Case Manager Interview (Positive Experience; Average Interview)
I applied online and the process took 2 weeks - interviewed at UnitedHealth Group in June 2014.
Interview Details – Applied online, never heard back; same position was posted a month later and I again applied online, this 2nd time I received a call 2 days after applying from a recruiter who set up a time for a phone call HR interview; HR phone interview was somewhat stiff-information gathering, confirming what I did at previous jobs and why I left my last job, asked me why I was interested in a career with case management and then gave me 1 behavioral question (name a time you had to make a critical decision and you didn't have enough info to make that decision, what I did and how it turned out); the next morning the local hiring manager called me to schedule the face to face interview...did face to face in the morning, that afternoon I was called by HR with a job offer..
Interview Question – Face to face was mainly telling me about the position and then several behavioral questions; 2 interviewers present, both laid back and friendly; name a time you upset a coworker or boss-what did you do and what happened; name a time you went above and beyond your duties to help a patient; name something career oriented that you're proud of (award, certificate), name a time you disagreed with a policy and didn't really follow it View Answer
Negotiation Details – HR called me with the salary and benefits package they wanted to offer me and asked how it sounded; honestly, I had an "acceptable" number (low), an "ideal" number ($5k above acceptable) and an "I wish" number ($5k above ideal) that I had in my head...their offer was OVER my "I wish" number and benefits were excellent (PTO)...I didn't even try to negotiate, I was thrilled! :)
Interviews for Top Jobs at UnitedHealth Group