UnitedHealth Group

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UnitedHealth Group Interview Questions & Reviews

Updated Jul 21, 2014
All Interviews Received Offers

Getting an Interview  

59%
13%
12%

Interview Experience  

70%
20%
8%

Interview Difficulty  

Average Difficulty
419 candidate interviews Back to all interview questions
Relevance Date Difficulty
in

Accepted Offer

Positive Experience

Average Interview

Special Status Services Interview

Special Status Services
Frederick, MD

I applied online and the process took 5 days - interviewed at UnitedHealth Group in June 2013.

Interview Details – You apply online, take a few test, meet with HR to complete more test, interview with HR, then interview with department managers. Most people don't make it pass the on site testing. If the department managers want you a drug test and background check will also be completed. Total process time could be 4 to 6 weeks. Contractors have a better chance of being bought on permanent as you complete the same process without all the testing.

Interview Question – Online test are very tricky.   Answer Question

Negotiation Details – I was able to get a better starting salary due to experience but it still is very low. It took me 4 days to get a decent starting salary.


Accepted Offer

Positive Experience

Easy Interview

Senior Customer Service Representative Interview

Senior Customer Service Representative
Rancho Cordova, CA

I applied online - interviewed at UnitedHealth Group in July 2014.

Interview Details – I applied online for the position, got a call a week later to come in for an in-person interview. I would say the questions asked were very basic interview questions based on personal experiences from your employment. Think of good examples you have had dealing with customers. A week after that I got a call from HR offering me a position and the hourly pay and benefits. I am still waiting on my background check and am awaiting an email to complete my drug screen.

Interview Question – Tell me about a project you had to complete and how did you deal with meeting the deadline.   Answer Question

Negotiation Details – The offer was more than I expected it to be so I did not negotiate.


Accepted Offer

Positive Experience

Average Interview

Supervisor Customer Service Interview

Supervisor Customer Service

I applied online and the process took 3 weeks - interviewed at UnitedHealth Group.

Interview Details – It started with an online application. Within the next 3 days I was contacted by recruiter, who went over basic screening questions to ensure that I didnt lie on my resume and that I was a good fit for the position. Finally there was an in person interview. Overall a good experience and company to work for.

Interview Question – No questions out of ordinary   Answer Question

Negotiation Details – No, salary was frim


2 people found this helpful

Accepted Offer

Positive Experience

Average Interview

Senior Business Analyst Interview

Senior Business Analyst

I applied online and the process took 1 week - interviewed at UnitedHealth Group in January 2014.

Interview Details – Interview was very innovative and the hiring process was quick. They quick numerous interview within the assigned department. Individual interview was conducted through an online system, when selected a one-on-one interview was conducted with hiring manager and finished off with additional members of assigned team.

Interview Question – There was not a difficult question or situation that occurred during the interview process, it was smooth and easy.   Answer Question


Accepted Offer

Positive Experience

Easy Interview

Anonymous Interview

Anonymous

I applied online and the process took 5 weeks - interviewed at UnitedHealth Group in June 2014.

Interview Details – It was pretty long. The online job status update doesn't provide much insight about your application status. Other than that I really enjoyed interviewing for UHG. I did like how they conducted the face to face interviews. Got a job offer same day. Did negotiate my offer. Passed all the background check and drug test. Can't wait to start.
Advice to anyone interviewing please do as much research about the company as possible. It does payoff.

Interview Question – They were all pretty straightforward.   Answer Question

Negotiation Details – Always negotiate salary/benefits.


3 people found this helpful

Accepted Offer

Neutral Experience

Very Difficult Interview

Agent On-Boarding Operation Representative Interview

Agent On-Boarding Operation Representative
Minnetonka, MN

I applied online and the process took 4+ weeks - interviewed at UnitedHealth Group in June 2014.

Interview Details – The interview process was long and brutal.

I applied for the position online using the UHG website. After submitting the application, I received a confirmation email informing me that a recruiter would be in touch if I met the qualifications for the positions.

About two weeks after submitting the application, I received a call from a recruiter who discussed the inner-workings of the position with me as well as verified a few points on my resume. At the end of this discussion, she informed me that I had to complete a virtual online interview using "HireVue" in order to be moved further in the process. That evening, I completed the virtual interview which consisted of four fairly simple situation-response questions.

The day after completing the virtual interview, the same recruiter called me back to schedule a phone interview. The phone interview was scheduled for the following morning.

The phone interview with the recruiter lasted about thirty minutes, and consisted of an in-depth review of my resume, computer skills, education, and several questions pertaining to how I react in different work situations. At the end of this interview, the recruiter informed me that I would be further contacted if I was chosen to move along in the process.

About one week after the phone interview, I received a call from a different recruiter who had a few more questions for me regarding my resume and education history. She again informed me that I would be notified if I was chosen to move forward.

One day later, I received a call from yet a different recruiter, who invited me to come in for an in-person interview. I was instructed to dress professionally and bring a professional resume. I scheduled this in-person interview for the following day.

The in-person interview was with a department supervisor and a high-standing employee in the department. They were both extremely friendly and asked me several questions about my work history, how I respond to various issues in the workplace, among other topics. They were helpful with all questions I had and very enthusiastic about their jobs. This interview lasted just under one hour. At the end of this interview, the supervisor informed me that there would be second-interviews conducted, and that I would be informed within a few days if I was chosen to proceed to the second-interview.

Four days later, I received a call from a recruiter who told me that I was selected for a second interview. I scheduled the interview for later in that week.

The second interview was with a different supervisor and another employee from the department, and only lasted about twenty minuted. I was asked a few more situation-response questions, the job was explained further, and my questions were answered. I was informed that I would be given a decision in 2-3 weeks.

Exactly three weeks after my second-interview, I received a phone call from the first supervisor I interviewed with offering me the position.

Interview Question – Give me the three best reasons that I should hire you.   Answer Question

Negotiation Details – It seemed pretty take-it-or-leave-it.


Accepted Offer

Positive Experience

Average Interview

Intern Interview

Intern
Philadelphia, PA

I applied through college or university and interviewed at UnitedHealth Group.

Interview Details – First I had to fill out the online application. After being contacted i had to do a recorded interview that was on a webcam (no personal interaction.. the program would ask you the questions and gave you a couple minutes to answer and when you were done answering you could press a button for it to stop recording) Then i had an onsite interview with a panel of employees.. very informal.

Interview Question – None, very conversational interview   Answer Question

Negotiation Details – None


Accepted Offer

Neutral Experience

Easy Interview

Senior IT Systems Management Analyst Interview

Senior IT Systems Management Analyst
Eden Prairie, MN

I applied online and the process took 5 days - interviewed at UnitedHealth Group.

Interview Details – Got a call from United Health Group from the hiring manager. Interviewed with the manager then 2 other people. One of the people was from the development area and the other was over-the-phone with offshore employee. Was offered the position the very next day.

Interview Question – Standard interview questions   Answer Question

Negotiation Details – They don't negotiate salary at all


2 people found this helpful

Accepted Offer

Neutral Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative

I applied online and the process took 3 weeks - interviewed at UnitedHealth Group in May 2014.

Interview Details – Applied online. I then moved on to the assessment. After completing that I was contacted about a video interview. During this time I was given 3-4 on the screen and my answers were recorded. After that I had a phone interview. After the phone interview came the face to face interview. I received an offer and now I'm just waiting on the background check to clear.

Interview Question – Name a time when you had to multitask and something went wrong. How was it corrected?   Answer Question


Accepted Offer

Positive Experience

Average Interview

RN Case Manager Interview

RN Case Manager
Greensboro, NC

I applied online and the process took 2 weeks - interviewed at UnitedHealth Group in June 2014.

Interview Details – Applied online, never heard back; same position was posted a month later and I again applied online, this 2nd time I received a call 2 days after applying from a recruiter who set up a time for a phone call HR interview; HR phone interview was somewhat stiff-information gathering, confirming what I did at previous jobs and why I left my last job, asked me why I was interested in a career with case management and then gave me 1 behavioral question (name a time you had to make a critical decision and you didn't have enough info to make that decision, what I did and how it turned out); the next morning the local hiring manager called me to schedule the face to face interview...did face to face in the morning, that afternoon I was called by HR with a job offer..

Interview Question – Face to face was mainly telling me about the position and then several behavioral questions; 2 interviewers present, both laid back and friendly; name a time you upset a coworker or boss-what did you do and what happened; name a time you went above and beyond your duties to help a patient; name something career oriented that you're proud of (award, certificate), name a time you disagreed with a policy and didn't really follow it   View Answer

Negotiation Details – HR called me with the salary and benefits package they wanted to offer me and asked how it sounded; honestly, I had an "acceptable" number (low), an "ideal" number ($5k above acceptable) and an "I wish" number ($5k above ideal) that I had in my head...their offer was OVER my "I wish" number and benefits were excellent (PTO)...I didn't even try to negotiate, I was thrilled! :)

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