UnitedHealth Group Provider Phone Representative Interview Questions & Reviews

Updated Mar 25, 2014
Updated Mar 25, 2014
13 interviews

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13 Candidate Interview Reviews Back to all interviews

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  1. 1 person found this helpful  

    Provider Phone Representative Interview

    Anonymous Interview Candidate  in  Oldsmar, FL
    Anonymous Interview Candidate in Oldsmar, FL
    Application Details

    I interviewed online - interviewed at UnitedHealth Group.

    Interview Details

    Absolutely Grueling

    Interview Questions
    Negotiation Details
    Run in the other direction as fast as you can, UnitedHealth is not who they profess to be. They are just a big false façade.
    Accepted Offer
    Negative Experience
    Difficult Interview
  2.  

    Provider Phone Representative Interview

    Anonymous Employee
    Anonymous Employee
    Interview Details

    In a matter of seconds after completing the provider phone representative assessment test for the 2nd time in two years I received an email stating "Unfortunately, we will not be able to consider you for this position at this time. Although your skills and qualifications are impressive, we have identified other candidates whose experience more closely fit the specifications of the position." The first time I took the test was at the Oldsmar, FL location and I was not sure of my answers. This time I took the test online and know that I answered the questions very well. I took extra time to make sure I was ready for the test. I think that the explanation I received within seconds of completing the test is their way of dumping you as an overqualified applicant for the job. I have years of customer service and phone experience.

    Interview Questions
    • The 2nd phase of the exam. You have to answer 20 question with in 10 minutes. Each question has complicated instructions and at least 5 multiple choices for answers.   View Answer
    No Offer
  3.  

    Provider Phone Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I interviewed online. The process took 4 weeks - interviewed at UnitedHealth Group in April 2013.

    Interview Details

    Interview with a manager and a supervisor

    Interview Questions
    • Tell me a time where u had to make a difficult decision and the outcome   Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview
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  5. 1 person found this helpful  

    Provider Phone Representative Interview

    Anonymous Interview Candidate  in  Frederick, MD
    Anonymous Interview Candidate in Frederick, MD
    Application Details

    I interviewed online. The process took 2 weeks - interviewed at UnitedHealth Group in April 2013.

    Interview Details

    I applied online, the next day I got an email asking to schedule an on site assessment. That assessment was really easy, just sample calls and selecting the best response. I got my phone interview scheduled that same day. The phone interview lasts about 45mins to an hour. They ask the typical scenario questions from past jobs. It took about 2 days after that to get a call to schedule a face to face interview. They tell you that it will last 45mins to an hour and I was only there about 20 mins. Same kind of questions as the phone interview. The hiring manager was really nice. She says someone will contact in about a week or two, it was really only 2-3 days that I got a call from a Texas number saying they were offering me the job contingent on passing the drug screen and background check.

    Interview Questions
    • Explain a type that you witnessed a customer displaying questionable morals.   Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview
  6. 1 person found this helpful  

    Provider Phone Representative Interview

    Anonymous Interview Candidate  in  Richardson, TX
    Anonymous Interview Candidate in Richardson, TX
    Application Details

    I interviewed online. The process took 5 days - interviewed at UnitedHealth Group.

    Interview Details

    The process began with an interactive online skills test. This tested your ability to interpret information and provide answers to customers based on generic account information. After that there was a quick interview with an HR rep followed by a panel interview with management members.

    Interview Questions
    • Nothing out of the ordinary or unexpected. General questions about job expectations, work ethics, previous experience with call centers and customer service.   Answer Question
    Negotiation Details
    There was no negotiation. Given my lengthy experience I was offered the maximum beginning pay the department would allow.
    Accepted Offer
    Positive Experience
    Average Interview
  7. 1 person found this helpful  

    Provider Phone Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I interviewed online. The process took 1+ week - interviewed at UnitedHealth Group in March 2010.

    Interview Details

    I did a phone interview which was okay. I also got an assessment for an on site screening to verify my information for the job. The face to face was a sign that this was not the job for me as the manager could barely ask relevant questions pertaining to the job.

    Interview Questions
    Negotiation Details
    No negotiations..I was told what the salary was.
    Accepted Offer
    Positive Experience
    Easy Interview
  8.  

    Provider Phone Representative - Oldsmar, FL, 510303 Interview

    Anonymous Employee  in  Oldsmar, FL
    Anonymous Employee in Oldsmar, FL
    Application Details

    I interviewed online. The process took 3 weeks - interviewed at UnitedHealth Group in March 2013.

    Interview Details

    I applied on the UHC career site online. I received a response about three weeks later asking me to complete the application process. I had to do it three times due to a UHC website error. Finally I was able to schedule an appointment for an "In-house" assessment. I arrived ten minutes early. Was greeted by HR ten minutes late and taken back to the testing room where I completed an hour long aptitude test. I was given basic instructions. The program took a little getting used to, other than never using the software before I felt I did very well. When the test was completed I was told they didn't have the results and wouldn't for twentyfour hours. They would be in touch within a couple days. When I got home I had an email from UHC stating they were moving forward with other candidates. Somewhat annoyed that I had been lied to I tried to call my contact at HR who also encouraged me to call him if I had any further questions. Impossible! I ended up speaking with someone from Minnesota. Who said he had could access my results immediately. He said I failed and would not give me any further information. I requested a copy of the assesment. He refused. I get the impression they were looking for a certain quota to fill and I didn't fit the bill. It was very discouraging.

    No Offer
    Negative Experience
  9. 1 person found this helpful  

    Provider Phone Representative Interview

    Anonymous Employee  in  Richardson, TX
    Anonymous Employee in Richardson, TX
    Application Details

    I interviewed online - interviewed at UnitedHealth Group.

    Interview Details

    Online Application followed by selection email inviting the applicant to come in for an "assessment". This is nothing more than more on-line testing ... only in a testing center. You are using an unfamiliar program (unrealistic and outdated) with an unfamiliar keyboard etc and expected to perform fast and accurate. The HR person was not a good person to represent UHG in my opinon. She was unprofessional and abrupt. you could tell it was a job she did not enjoy and she was the gate keeper while automated systems culled the herd.

    Interview Questions
    • None.. it was all computer based and no interaction was required outside of "What is your name?" what a waste.   Answer Question
    No Offer
    Negative Experience
    Easy Interview
  10. 1 person found this helpful  

    Phone Provider Representative Interview

    Anonymous Interview Candidate  in  Richardson, TX
    Anonymous Interview Candidate in Richardson, TX
    Application Details

    I interviewed online. The process took 6+ weeks - interviewed at UnitedHealth Group in March 2012.

    Interview Details

    The interview process consists of several stages. The first step is to go in for an assessment., if you pass a phone interview is scheduled. If those 2 things go well, a face to face interview is scheduled. with the manager, supervisor and someone from the training department (panel style interview).

    Interview Questions
    • There are really no questions that are unexpected. The best advice I can give is to be very knowledgeable about the company and what they do because those questions will be presented during the interview process.   Answer Question
    Negotiation Details
    There was really no negotiation, they called with an offer and had all the salary details outlined already.
    Accepted Offer
    Positive Experience
    Average Interview
  11.  

    Provider Phone Representative Interview

    Anonymous Employee  in  Oldsmar, FL
    Anonymous Employee in Oldsmar, FL
    Application Details

    I interviewed online. The process took 2 weeks - interviewed at UnitedHealth Group in September 2012.

    Interview Details

    I applied online at their website. A week later I was sent a link to take an assessment test. It was the usual online assessment. A few days later, I was sent a link to complete my online application, and to set up a date to come in for an onsite assessment.

    This was a complete waste of time, as this could have been done on a computer from anywhere. For some reason, I guess it gives an error, and that's why you have to come in. It was 4 simulated calls, with a practice in the beginning, and personality questions at the end. We had to read and sign some paper work, given information about the job and pay rate. After the test, we set up a time for a phone interview.

    The recruiter was late calling, said he had some technical issues. Asked normal questions, but it seemed as if he didn't like my last answer and although he closed the call correctly, it felt like the interview ended abruptly. Twenty minutes later I received a rejection e-mail.

    Interview Questions
    • None. They were just typical questions worded differently.   Answer Question
    No Offer
    Positive Experience
    Average Interview

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