UnitedHealth Group Senior Customer Service Representative Interview Questions & Reviews
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Senior Customer Service Representative Interview (Positive Experience; Easy Interview)
I applied online - interviewed at UnitedHealth Group in July 2014.
Interview Details – I applied online for the position, got a call a week later to come in for an in-person interview. I would say the questions asked were very basic interview questions based on personal experiences from your employment. Think of good examples you have had dealing with customers. A week after that I got a call from HR offering me a position and the hourly pay and benefits. I am still waiting on my background check and am awaiting an email to complete my drug screen.
Interview Question – Tell me about a project you had to complete and how did you deal with meeting the deadline. Answer Question
Negotiation Details – The offer was more than I expected it to be so I did not negotiate.
Senior Customer Service Representative Interview (Positive Experience; Average Interview)
I applied online and the process took 1+ week - interviewed at UnitedHealth Group in August 2012.
Interview Details – Took an assessment early May for a position I applied for late April (Provider Phone Representative). Rejected before I was even out of the building via e-mail, but the recruiter was still having me sign paperwork and pretending I was going to be contacted during this time. Applied for another position (senior CSR) mid August and went onsite for the assessment again; didn't have to take it this time because it was the same test. This time, the recruiter said my results were "fine" (same exact results) and set me up with a phone interview. Interviewer called 2 minutes early. The interview lasted 30 minutes and the interviewer went through every job listed on my resume in depth and asked me to describe them all in detail. He also asked some behavioral questions. Two days later I was contacted by the recruiter again and asked to come in for a face to face interview with the supervisor. They went over some of the resume but the in person interview is more gauging who you are as a person. Some behavioral questions were asked there, too, and they encourage you to answer in different ways from the phone interview, even though the questions may be similar. Supervisor was very professional and friendly. Four days later I received a call with an offer for employment.
Interview Question – Describe a time where you made a mistake that you feel could have been avoided by further analysis of the situation. Answer Question
Senior Customer Service Representative Interview (Neutral Experience; Difficult Interview)
I applied online and the process took 1 week - interviewed at UnitedHealth Group in January 2010.
Interview Details – First an online assessment, next an onsite assessment, next a phone interview if you qualify. Not sure what comes after that.
Phone interview asks tough behavioral questions.
Interview Question – Tell me about a time that you took responsibility for someone else's error. Answer Question
Senior Customer Service Representative Interview (Negative Experience; Average Interview)
I applied online and the process took 3 weeks - interviewed at UnitedHealth Group.
Interview Details – I applied on line and once my application passed initial screening, I was emailed with directions and a link to take an online personality assessment. Having passed this, another email arrived for me to schedule an on site skills assessment. The onsite assessment was a skills test and more personality assessments. Next I was called to schedule a phone interview. The whole process was impersonal and disappointing.
- Explain a situation at a past workplace where you observed someone doing something unethical and what did you do. Also grilled me on how much notice I gave past employers before leaving. Answer Question
- Explain a situation where you had to apologize to a customer for something you did wrong. Answer Question
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