University of Phoenix Enrollment Counselor Interview Questions

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Helpful (2)  

Enrollment Counselor Interview

Anonymous Interview Candidate in Dallas, TX
Accepted Offer
Positive Experience
Easy Interview
Accepted Offer
Positive Experience
Easy Interview

Application

I applied through an employee referral. The process took 4 weeksinterviewed at University of Phoenix (Dallas, TX) in November 2013.

Interview

The Hiring process was quick, it started out with an assessment a phone interview and then a face to face interview. The whole process was about 4 weeks.

Interview Questions

Other Interview Reviews for University of Phoenix

  1.  

    Enrollment Counselor Interview

    Anonymous Employee in Tempe, AZ
    Declined Offer
    Average Interview
    Declined Offer
    Average Interview

    Application

    I applied in-person. The process took 4 daysinterviewed at University of Phoenix (Tempe, AZ) in November 2013.

    Interview

    No unexpected questions

    Interview Questions

    • What do you think of the political climate   2 Answers

    Reasons for Declining

    Hours

  2.  

    Enrollment Counselor Interview

    Anonymous Interview Candidate in Austin, TX
    Accepted Offer
    Neutral Experience
    Difficult Interview
    Accepted Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied through a staffing agency. The process took a weekinterviewed at University of Phoenix (Austin, TX).

    Interview

    The Austin location goes through staffing agencies and you will apply online with them and be called in for a quick face-to-face interview. They then schedule you for a group interview where the University has a presentation and slowly pulls each person back for 1-1 interviews. They ask typical questions for cold-call sales and then send you back to the big room - if you did well.At the end of the process, those left will move on to the third portion which is a role play phone call.

    Interview Questions

    • The cold call role play was not expected and the manager will call you and pretend they are a student who inquired online. They will be difficult and your goal is to get them in to the school or enroll. You have to do this without knowing anything about the programs and tuition so it is just a way to see if you can overcome no and not sound to pushy.   Answer Question

    Negotiation

    They hire you Temp to Perm through an agency so there is no negotiation

  3.  

    Enrollment Counselor Interview

    Anonymous Interview Candidate
    Accepted Offer
    Neutral Experience
    Average Interview
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 2 weeksinterviewed at University of Phoenix.

    Interview

    First interview by phone by area training manager. Second interview on campus by Enrollment manager I would work directly under. Did not show me the noisy call center like environment I would be working in. (everyone in the same room...dividers low so you could see and hear everyone at once. Nor was I able to meet co-workers prior to being hired. Was not made aware that this was a high pressure sales job.

    Interview Questions

    • Asked me if I would be able to work with co-workers who were significantly younger. I felt this exhibited ageism, which I experienced after being hired.   Answer Question

    Negotiation

    They told me at the very start of the first interview that the salary would be $32,000 a year and asked if I would be ok with that. If not ok, the interview would stop there. That didn't much leave room to negotiate once I knew more about the job. I would have liked to receive the job offer before committing to a salary. Once you know they want you, you are in a stronger position to negotiate.

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  5.  

    Enrollment Counselor Interview

    Anonymous Employee in Phoenix, AZ
    Declined Offer
    Negative Experience
    Difficult Interview
    Declined Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took 2 weeksinterviewed at University of Phoenix (Phoenix, AZ) in April 2011.

    Interview

    The recruitment process was highly unorganized and ultimately caused me to pass when offered the position.

    Approximately 20 days after putting in an online application, I received a phone call from UoP's recruiter. The recruiter seemed a bit rude and clearly in a hurry but we scheduled a phone interview for the following week. He called about 30min late, again very much in a hurry (presumably because he was running late).

    The phone interview was very standard.
    These were questions like:
    “Why do you want to leave your current job?”
    “Why are you interested in UoP?”
    “Give an example of a time you had quotas to meet?”
    “Give me an example of a time you failed to reach your expected numbers?”

    The questions were clearly preset, and read off of a script. I could also hear a click after my answers were completed but before he began to ask the next question. I presume this is because I was being recorded for posterity. At the end of the phone interview the recruiter was satisfied with my answers and scheduled an in person interview with the enrolment directors.

    I arrived a standard 10min early for my 12:00 interview. 45mins later in a poorly air conditioned lobby, the recruiter came out take me and a couple of other candidates into the back where we made small talk for another 30mins before I was brought individually into the actual interviewing area. I waited outside the room for another 30 minutes before being brought inside and interviewed. In total I started my 12:00 interview at around 2:00pm.

    The directors that conducted the interview were very pleasant, and professional. They asked very specific question and clearly wanted very specific examples given.

    Some of the questions they ask were:
    “Give and example of a time you had to talk someone into doing something they were not sure about doing.”
    “Give an example of a project you lead”
    Give an example of a time you were recognized for doing a good job”
    In short each question. Started with “Give an example of”

    About 2 days later I received an email requesting a background check.
    5 days later I received a call from the Recruiter offering me the job.

    Interview Questions

    • Give us an example of a time when you had goal numbers to meet?   1 Answer

    Reasons for Declining

    I applied for 2 positions at once and was offered the other position first. However due to the VERY unprofessional way I felt I was treated I probably would have turned down the position anyway.

  6.  

    Enrollment Counselor Interview

    Anonymous Interview Candidate in Burlington, MA
    Accepted Offer
    Neutral Experience
    Easy Interview
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took a weekinterviewed at University of Phoenix (Burlington, MA) in October 2010.

    Interview

    I had a phone interview then a group interview followed by a 1:1 interview. I was hired a day later and started 2 days after that.

    Negotiation

    Everything is pretty set in stone but if this is your thing the pay is good

  7.  

    Enrollment Counselor Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Easy Interview
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through other source. The process took 2+ weeksinterviewed at University of Phoenix in June 2010.

    Interview

    Hiring process was simple, if you know someone who refers you to the company. An initial phone call took place to schedule an in depth phone interview, then, an email invitation to a group/panel interview and then a phone call for the job offer.

    Interview Questions

    • Why should an adult want to return to school to receive their degree?   1 Answer

    Negotiation

    Negotiation was not optional.

  8.  

    Enrollment Counselor Interview

    Anonymous Interview Candidate in Raleigh, NC
    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeksinterviewed at University of Phoenix (Raleigh, NC) in May 2010.

    Interview

    I recieved a call from recruiter, answered general questions about why I would like to work for position. Offered the opportunity to do a group interview, learned about the company, specifics about the position an had to give a three minute presentation about myself and why I would be the best candidate in front of other interviewers. One day later was invited to a panel interview, more interview questions, afterwards the manager stated that they would call back in one week with contingent offer based on passing background check which will take ten days to come back. I am excited about working for Phoenix!

    Interview Questions

    Negotiation

    Learn about the company, dress professionally, and practice your presentation to make sure that you do not go over your time limit,

  9.  

    Enrollment Counselor Interview

    Anonymous Interview Candidate in Phoenix, AZ
    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 2 weeksinterviewed at University of Phoenix (Phoenix, AZ) in April 2010.

    Interview

    I submitted my application online. Referred by a employee who forwarded my resume to a recruiter. I later received a email to schedule a telephone interview which took place as scheduled.

    An in-person interview was scheduled. Potential recruits & I watched a company a video, took a tour, and performed individual telephone roll plays related to the job position. Lastly, was a personal interview with a hiring manager.

    Overall, I felt the interview was exciting, initial the telephone interview will prepare you for in-person interview process so listen well during the telephone recruiters instructions. During the in-person interview it is the telephone roll play is what will get you to a the personal interview with a hiring manager. Only another potential and myself made it to this phase of the interview after our roll plays.

    Interview Questions

    • roll play student-
      Why should I enroll as a student to your school instead of XYZ school?
       
      Answer Question

    Negotiation

    Nothing to negotiate as far as pay, it is given up front during telephone interview. Work hours are negotiable, but business needs give 4 options to choose from. Do a background on the position and company needs before applying.

  10.  

    Enrollment Counselor Interview

    Anonymous Interview Candidate in Atlanta, GA
    Accepted Offer
    Neutral Experience
    Average Interview
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 3 weeksinterviewed at University of Phoenix (Atlanta, GA) in January 2010.

    Interview

    I got a call from the corporate recruiter and answered a few relatively easy questions (e.g. why do you want to work for UOP, etc.) and was granted a group interview. I had to give a 2 minute sales pitch on why I should be hired in front of the rest of the group. We were told that 5 out of 22 interviewees would get the job. The next step was a panel interview followed by a 1 on 1 interview with the enrollment manager. I got an offer like 3 weeks later.

    Interview Questions

    • What makes you a good candidate for the job?   Answer Question
    • What are you going to do to establish a relationship with the potential student?   Answer Question

    Negotiation

    I wasn't able to negotiate salary. I was able to negotiate start date for training.

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