University of Phoenix Interview Questions & Reviews

Updated Aug 21, 2014
Updated Aug 21, 2014
139 interviews

Interview Experience

Interview Experience

56%
35%
8%

Getting an Interview

Getting an Interview

57%
21%
7%

Interview Difficulty

2.7
Average

Interview Difficulty

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Average

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139 Candidate Interview Reviews Back to all interviews

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  1.  

    Admissions Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I interviewed through college or university. The process took 3 weeks - interviewed at University of Phoenix.

    Interview Details

    Group interview where everyone is asked the same question around the table. Everyone gets to hear each others' answers. Prior to this there was a phone interview, but typically for most jobs at UOP, they do a mass hiring in groups.

    Interview Questions
    Negotiation Details
    I was told the pay and that it was non-negotiable, so I wasn't provided the opportunity to negotiate.
    Accepted Offer
    Neutral Experience
    Average Interview
  2.  

    Enrollment Advisor Interview

    Anonymous Interview Candidate  in  Phoenix, AZ
    Anonymous Interview Candidate in Phoenix, AZ
    Application Details

    I interviewed online. The process took 3 weeks - interviewed at University of Phoenix in June 2010.

    Interview Details

    You will get a random call from a recruiter, if you answer be prepared to start the interview immediately. I would suggest not answering the phone if a random number comes up and call back when you are ready. They will ask a lot of questions that would make more sense if you went through a training program. Prepare yourself by practicing scenarios in which you are retaining a student who wants to quit.

    Interview Questions
    • How would you retain a student who decided that school was too hard and wanted to quit or take time off?   View Answer
    Negotiation Details
    None, everyone is hired at the lowest base pay.
    Accepted Offer
    Neutral Experience
    Average Interview
  3.  

    Academic Counselor Interview

    Anonymous Interview Candidate  in  Raleigh, NC
    Anonymous Interview Candidate in Raleigh, NC
    Application Details

    I interviewed in-person. The process took 2 days - interviewed at University of Phoenix.

    Interview Details

    There were two parts. First I interviewed with a panel of all directors, which lasted about 40 minutes. Then I had an interview with the hiring manager and another director which lasted about 30 minutes.

    Interview Questions
    • I anticipated all the questions that were asked. If you do your homework, the interviews should not be difficult at all.   Answer Question
    Negotiation Details
    Easy, the hiring manager was nice.
    Accepted Offer
    Positive Experience
    Average Interview
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    Enrollment Advisor Interview

    Anonymous Interview Candidate  in  Phoenix, AZ
    Anonymous Interview Candidate in Phoenix, AZ
    Application Details

    I interviewed online. The process took 2 weeks - interviewed at University of Phoenix in June 2010.

    Interview Details

    You will get a call unexpectedly, if you answer be prepared to start the interview immediately. I would advise not answering and calling back when you are prepared. The face to face interview was easy, that really comes down to whether the interviewer likes you or not. Either way, if you can make it past the phone interview, you probably have a great shot at getting past the face to face.

    Interview Questions
    • How would you handle a student who wanted to quit school after they received their first Pell Check disbursement?   View Answer
    Accepted Offer
    Negative Experience
    Average Interview
  6.  

    Outbound Contact Specialist Interview

    Anonymous Interview Candidate  in  Phoenix, AZ
    Anonymous Interview Candidate in Phoenix, AZ
    Application Details

    interviewed at University of Phoenix in June 2014.

    Interview Details

    Multiple phone interviews with Talent Acquisition. One face to face interview with a hiring manager that lasted no more than 10 minutes. She was given two specific questions to ask me ahead of time so there was nothing to discuss or explain. Made me think her role is that of a puppet.

    Interview Questions
    Negotiation Details
    No "negotiation phase". It was more like this is the offer, sign if you accept.
    Accepted Offer
    Easy Interview
  7.  

    Academic Counselor Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I interviewed through an employee referral. The process took 7+ weeks - interviewed at University of Phoenix.

    Interview Details

    They often hire if you have a connection. They call you and and you come in for one interview and then you go through a process of screening that takes a long time ( approximately three weeks to a month) then they call you and offer you the job.

    Interview Questions
    • I am a gym member who is thinking of leaving, convince me to stay.   View Answer
    Negotiation Details
    non, you take what they offer.
    Accepted Offer
    Neutral Experience
  8.  

    Enrollment Advisor Interview

    Anonymous Interview Candidate  in  Virginia Beach, VA
    Anonymous Interview Candidate in Virginia Beach, VA
    Application Details

    I interviewed through an employee referral. The process took a day - interviewed at University of Phoenix.

    Interview Details

    The interview was unorthodox and not very professional. The Director at the time was very standoffish and relayed the interview to the managers on staff. It turns out that he was not skilled in interviewing or hiring.

    Interview Questions
    • Did I wear an African head wrap because I was a Muslim?   View Answer
    Accepted Offer
    Neutral Experience
    Easy Interview
  9.  

    Director of Enrollment Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I interviewed through an employee referral. The process took 4+ weeks - interviewed at University of Phoenix in January 2010.

    Interview Details

    I was an internal candidate so my previous performance was looked at before I was considered for the position. The first round was on the phone, then I was flown to Atlanta, GA for an interview with the Campus Director. I was then showed around the campus and met with the peers I would be working with.

    Interview Questions
    Negotiation Details
    There were no negotiations
    Accepted Offer
    Positive Experience
    Average Interview
  10.  

    Financial Advisor Interview

    Anonymous Interview Candidate  in  Phoenix, AZ
    Anonymous Interview Candidate in Phoenix, AZ
    Application Details

    I interviewed online - interviewed at University of Phoenix.

    Interview Details

    I had one interview and it was a behavior based interview. They like to hear that you're confident and you need to make sure you ask a follow up question.

    Interview Questions
    • Most difficult situation was being confronted about gossip that was not true. Also, a lot of the students get upset about how long the financial process takes and it is out of your control   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  11.  

    Academic Counselor Interview

    Anonymous Interview Candidate  in  Phoenix, AZ
    Anonymous Interview Candidate in Phoenix, AZ
    Application Details

    I interviewed through an employee referral. The process took 2 months - interviewed at University of Phoenix in September 2010.

    Interview Details

    It can take a while once you apply. It usually about two months between your application and training start date. There was an initial phone interview, a written assessment, and then an in person interview which was a large cattle call type interview. That process has since changed

    Negotiation Details
    There is no negotiation for salary. Everyone starts at the same salary
    Accepted Offer
    Positive Experience
    Easy Interview

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