Urban Outfitters Sales Associate (Seasonal) Interview Questions

Updated Oct 23, 2014
Updated Oct 23, 2014
15 Interview Reviews

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Sales Associate (Seasonal) Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Application Details

I applied online – interviewed at Urban Outfitters.

Interview Details

Applied online and was asked to go in for a group interview. Group interview was pretty chill. I received an email a few days later asking me to do a video interview. The video interview was a little hard and frustrating since you're being timed and only given a few minutes to answer a question.

Interview Questions
  • Name a time when you have given or have received great customer service   Answer Question
No Offer
Positive Experience
Average Interview

Other Interview Reviews for Urban Outfitters

  1.  

    Sales Associate (Seasonal) Interview

    Anonymous Interview Candidate in New York, NY
    Anonymous Interview Candidate in New York, NY
    Application Details

    I applied online. The process took 2 weeksinterviewed at Urban Outfitters in October 2014.

    Interview Details

    Applied to about 12 URBN locations. Got a good amount of emails back to either take an online survey or do a video interview (which is about 5 minutes long). During the video interview, they will ask you to draw something that relates to you (only giving you 3 minutes, so be prepared! This is always unexpected for most people.) They'll also ask you about a time you faced hardship or criticism at work or school, and what item you can't live without. It's about 4 questions all together. After the video interview, you'll receive a survey if it wasn't already given to you. After doing about 6 video interviews, I received an email back to attend a job fair. Turns out that there were two URBN locations doing a job fair the same day so I attended both to widen my chances. First interview was a one-on-one interview. I was the last to interview that day so it was quick and average. Neither great, nor bad. Interview included questions like:

    1. Why do you want to work for UO?
    2. Style inspirations?
    3. Any questions for us?

    They'll always ask you if you have questions. You should always try to ask them at least one. It'll make you seem invested in the interview process and experience.

    Second interview (which was the one I was invited to via email to attend) was very positive. It was a group interview with about 6 other people and the person interviewing us was very sweet, welcoming and had great energy. It was very laid back. We were asked questions about customer service, working at URBN, current trends, etc. This interviewer told us we would get an email within two weeks. During the first week waiting, I received two emails from two other URBN locations, one was a regular group interview, and the other was a final interview (for a location that I didn't do a group interview for, only a video... so I was sure they would hire me!) I went to the group interview first. That interview was with about 5 others and it was really laid back with good energy. Same questions, good/bad customer service, previous job experience, which animal is your spirit animal, any questions for us, etc. I was sitting close to the interviewer so I was called first every time. Don't be nervous, always be genuine and relax, it's a chill environment, but be courteous and professional as well. The next day I was offered the job from this location, so I didn't attend the final interview from the second location, but I did call them out of courtesy to let them know I had accepted an offer at another URBN store.

    My tip is if you really want to work at URBN, don't be discouraged and apply to as many locations as possible!

    Interview Questions
    • None. All of them were predictable and familiar, especially since I did my research on URBN's interview process   Answer Question
    Negotiation Details
    No negotiation. I was offered $9.50/hr which is more than my previous job
    Accepted Offer
    Positive Experience
    Easy Interview
  2. 2 people found this helpful  

    Sales Associate (Seasonal) Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 6 daysinterviewed at Urban Outfitters in January 2014.

    Interview Details

    I applied online on a Friday, and got an email inviting me to a group interview on the following Tuesday. They said to dress how you would if you were working in the store (casual). There were about 8 of us in the group, and the interviewer went through and asked each of us the same two questions. It was nice because we all got a chance to talk. It took about 10 minutes to get through all of us. I was the only one in the group with no prior experience, so I didn't think I got the job. However, I was called two days later and was offered a job.

    Interview Questions
    • Why do you want to work at Urban?
      Describe a time when you experience good customer service.
        Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview
  3.  

    Sales Associate (Seasonal) Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through other source. The process took 3 weeksinterviewed at Urban Outfitters.

    Interview Details

    Went to job fair, was asked very basic superficial questions, got the survey, a week later got a request for a second interview, and 5 days later got a phone call with a job offer/

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview
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  5. 1 person found this helpful  

    Sales Associate (Seasonal) Interview

    Anonymous Interview Candidate in Los Angeles, CA
    Anonymous Interview Candidate in Los Angeles, CA
    Application Details

    I applied online. The process took 2 weeksinterviewed at Urban Outfitters in November 2013.

    Interview Details

    The first interview was a group interview with 4 other people. We each took turns answering the questions so there was no competition to be the first person to respond. It was a pretty informal environment, we interviewed in the dressing room area. The questions were general, just be sure to dress like you shop at Urban for your entire wardrobe.

    Interview Questions
    • Most difficult question was how you would deal with a rude customer...I mean, the questions were easy, especially if you filled out the online application, most of the questions were from there.   Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview
  6. 1 person found this helpful  

    Sales Associate (Seasonal) Interview

    Anonymous Interview Candidate in Westfield, NJ
    Anonymous Interview Candidate in Westfield, NJ
    Application Details

    I applied online. The process took 6 weeksinterviewed at Urban Outfitters in October 2013.

    Interview Details

    It took a while for them to contact me, but eventually they did and they set me up for a group interview. They told me to dress the way I would if I was working at the store. When I got there they asked a few questions about whether if we've had any customer service or retail experience. They also asked about trending items, and some personal questions so they could get to know us individually.

    Interview Questions
    • If you could be invisible for the day what would you do?   Answer Question
    Accepted Offer
    Neutral Experience
    Average Interview
  7. 1 person found this helpful  

    Sales Associate (Seasonal) Interview

    Anonymous Interview Candidate in Philadelphia, PA
    Anonymous Interview Candidate in Philadelphia, PA
    Application Details

    I applied online. The process took 3 daysinterviewed at Urban Outfitters in October 2013.

    Interview Details

    I heard about Urban Outfitters having a job fair so I applied online. The application was super easy and fast. It didnt have a million and one questions like other apps. So I went to the interview that week. i walked around the store for about 30 minutes until one of the employees asked me to go sit in the shoe area. It was me and 3 other girls and one boy. Everyone had retail experience but me, so i thought i didnt have a chance. I was so nervous because this was only my second interview i ever had. But what made me confident was the boy, who i believe was high. He fell asleep during the interview! lol. the interviewer asked questions like "why urban" "where do you get your style from" and so on. It was a pretty chill interview. just dress like them and show alot of personality.

    Interview Questions
    No Offer
    Positive Experience
    Easy Interview
  8.  

    Sales Associate (Seasonal) Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 6 daysinterviewed at Urban Outfitters in September 2013.

    Interview Details

    i applied on the website and received the standard " impressive application" email requesting an interview. i chose the closer of the two dates described on the email and showed up at 12:40 for my 1:00 interview. i was told to wait outside the store at the couches. i soon noticed two other sharply dressed individuals that i was correct in assuming that they were also there for the interview, we waited together for about ten past 1 and then the interview began, it was simple quick, and nearly effortless, my advice is to read what is said on this website it honestly helps with the interview process. after the first interview a second manager came out and asked some questions about scheduling. i then signed a release for a background check and then went on my way. as i got home i checked my email and there was the ethics survey link in my email. it was straightforward and there was no objective choice, read it but dont take forever. i completed the survey/interview on Thursday and then received a phone call from the manager offering me a position.

    Interview Questions
    Negotiation Details
    no desire to negotiate they offered what i wanted.
    Accepted Offer
    Positive Experience
    Easy Interview
  9.  

    Sales Associate (Seasonal) Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied in-person. The process took 5 daysinterviewed at Urban Outfitters.

    Interview Details

    I applied at the store and received a call back for an interview that week. It was an awkward group interview. I didn't feel that the interviewer had enough time to really get to know me and I was already turned off by that alone. The employees seemed indifferent. I was anticipating a better work environment.

    Interview Questions
    Reasons for Declining

    Not enough hours

    Declined Offer
    Negative Experience
    Easy Interview
  10.  

    Sales Associate (Seasonal) Interview

    Anonymous Interview Candidate in Westfield, NJ
    Anonymous Interview Candidate in Westfield, NJ
    Application Details

    I applied online. The process took 2+ weeksinterviewed at Urban Outfitters in July 2013.

    Interview Details

    Interview was basic, but they asked a lot of peer-oriented style questions.
    Just try not to be too uptight, have fun with it!

    They are looking for team payers, so try to get that side across.
    Don't me too quiet, worse yet- too repetitive.

    I got the survey about the job 2 days after the interview.
    I took it, (answer EVERYTHING like a goody goody) and got the job.

    The hours didn't match my schedule, so I couldn't take it, though.

    Good luck!

    Interview Questions
    • "What was the last thing you did that was 'against the rules'."   View Answer
    Declined Offer
    Positive Experience
    Easy Interview

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