Urban Outfitters

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Urban Outfitters Sales Associate Interview Questions & Reviews

Updated Aug 8, 2014
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Interview Experience  

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Interview Difficulty  

Average Difficulty
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Relevance Date Difficulty
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Accepted Offer

Neutral Experience

Easy Interview

Sales Associate Interview

Sales Associate
King of Prussia, PA

I applied online and the process took 3 months - interviewed at Urban Outfitters in July 2014.

Interview Details – I applied online to four store locations. Three of the four stores never got back to me even after weeks of attempted phone calls I've made inquiring if the position was taken, they repeatedly told me it was still open, but it is taking them a while to get through applications. I never heard back from any of the three stores. The fourth store, and the second one I applied to, responded to my application within two weeks and scheduled an interview for a week from when they called me. I attended the interview and then another two weeks passed by until they contacted me again for a second interview. After the second interview I didn't get a response for nearly three weeks. I received an E-mail with instructions to setting up my W-2's and other miscellaneous information, aka I was hired.
The only annoying thing about this company is how slow they are with hiring people. I applied at the beginning of June and didn't officially start until the beginning of august.

Questions at the interview:

**A lot of the questions were behavioral**

1)describe a time when you thought you provided outstanding customer service, how did you go the extra mile?

2)describe a time where you had to work together with other people?

3)describe a time where you had to work in a group and you did not get along with other member of the group? How did you handle the situation?

4)What or whom is your fashion inspiration?

5)Why Urban Outfitters?

6)Where do you see yourself in five years?

7)How would you handle an angry customer?

Interview Question – I was given one minute to sketch something on a piece of paper that described who I was   View Answer

Negotiation Details – No negotiation, I didn't even find out what my hourly wage was until my second day of work.


Accepted Offer

Positive Experience

Very Easy Interview

Sales Associate Interview

Sales Associate

I applied in-person and the process took 1+ week - interviewed at Urban Outfitters.

Interview Details – I applied online, received a email to take a video interview and a week later I received a phone call for a groups interview. The manager did not ask any questions, mostly engaging with us. Try to ask as many questions as possible to the managers so you can make an impression. Everyone filled out a background check form right after the interview. A week after the interview I received a job offer.

Interview Questions


Accepted Offer

Positive Experience

Average Interview

Sales Associate Interview

Sales Associate

I applied online and the process took a day - interviewed at Urban Outfitters.

Interview Details – Group interview was really cool. Questions like, "if you were a borough, what borough would you be and why?" "what is good customer service vs. great customer service," "name an item in this store that you really want to buy," (they're just trying to ensure you are an actual customer of the store with that question) and other general retail stuff.

Interview Question – If a thief came and stole something from the store so quickly, you had no time to react, what would you do?   View Answer

Negotiation Details – They tried to give me $9.50 an hour but I told them that Banana Republic gave me $10.25 an hour so they compromised and are paying me $10 an hour.


Accepted Offer

Positive Experience

Easy Interview

Sales Associate Interview

Sales Associate
New York, NY

I applied online and the process took 4+ weeks - interviewed at Urban Outfitters in July 2014.

Interview Details – I applied online. A few days later, I received an email about doing a video interview on hirevue which was pretty cool because you were just recording your answers so it wasn't like you had to talk to anybody. Two weeks after that I received an email about completing a online survey (the answers were clearly common sense, not hard at all) and then a week or so later I got an e-mail about having an interview. My interview was one on one. The women's manager emailed me about the interview, but she wasn't there so the store manager was supposed to do it, but he got stuck on a conference call so one of the assistant managers did it, and it was like I was having a regular conversation with a friend about our likes and dislikes. The interview was good there weren't any crazy questions I got asked and the questions were pretty much the same as the other people have said: loss prevention, what are your hobbies, what trends are you into, etc. After the interview she told me that she would do a reference check and I would hear back from her soon. I got really excited because she told me I seemed like a good fit (make sure you smile a lot ad engage the interviewer, they love that!) and even though I didn't have any previous retail experience that was okay because they would teach me whatever I needed to know. After six days of me waiting for them to call and refreshing my e-mail every five seconds like a crazy person, I was called with a job offer!

Interview Question – there wasn't any crazy questions, nothing caught me off guard.   Answer Question

Negotiation Details – I didn't negotiate, the pay was waay better than any other minimum wage job I had and I really wanted to work there anyway.


Accepted Offer

Positive Experience

Easy Interview

Sales Associate Interview

Sales Associate

I applied online - interviewed at Urban Outfitters in July 2014.

Interview Details – I applied online once and didn't hear back. I resubmitted my application again about 3 weeks later and I got an email calling me in for a group interview during their job fair day the following week. I went in with 4 other people in the break room and was interviewed by the women's department team leader. The questions were pretty standard and I did a lot of research beforehand so I felt fairly prepared. Everything talked about their experience and everyone had worked in retail previously. I had no retail experience which intimidated me but I showed an eagerness to learn and work. The interview was planned to be about 30 minutes but it was really closer to an hour because everyone was given a chance to talk. We were asked questions about the store (what's good customer service, how would you approach a shoplifter, why do you want to work at urban, etc.) and then questions about our personality (who would be your alter ego, what makes you you/your favorite hobbies, what inspires you.) Afterwards, she let everyone go and told me and another guy to stay back. She told us we were good to move on to the next round, which was a meeting with the store manager. Plot twist, the second interview was going to be in 25 minutes. The interview with the manager was really easy and didn't even feel like an interview. Most of it was just us (me, the guy from my interview, and 2 guys from another interview) getting to him as a person and his background. We spent a lot of time (almost 1.5 hours) just chatting and then he told us at that point we had already received the positions. He was just trying to get a feel for us as people.

The overall process was a bit nerve-wracking for me personally, because I had no retail experience going in and only one job beforehand. However, they told me they were attracted to my positive energy so this is a PSA to people without experience like me: It's not all about experience so don't let your lack of it discourage you! Stay positive. Be eager to learn!

Interview Question – Why Urban Outfitters? Who would be your alter ego? How would you handle a shoplifter? What do you do to keep you inspired?   Answer Question

Negotiation Details – I didn't negotiate.


Accepted Offer

Positive Experience

Easy Interview

Sales Associate Interview

Sales Associate

I applied online and the process took 2 weeks - interviewed at Urban Outfitters in July 2014.

Interview Details – I applied online and less than a week later I got an email asking for a video interview. They asked four questions for the video interview and I had to record myself answering them. It was fairly relaxed and easy. One of the questions was to draw a picture of myself/life and describe it. Then I got an email a few days after that to fill out an ethics survey which had to do with things like loss prevention, drugs, and customer service. About 2 days after that I got a call to come in for an interview. The interview was one on one, very relaxed and welcoming. I was asked to tell him about myself, what I know about Urban, why I'd like to work there, a challenge I've had to overcome, something that inspired me recently, what I do when I'm not working, what do you look for in an ideal coworker/boss, and questions about availability and my previous job. Overall, it was a pretty fun interview and felt more like a comfortable conversation. I was offered the job on the spot. My advice is to dress the part, do your homework on the company, be confident, and just be yourself. Also, in regards to the question "Why Urban?", what I've learned from friends who have worked there/are working there, do not say you want to work there because of the clothes. Say something about the company itself, show that you know what UO is all about.

Interview Question – Nothing was too difficult or unexpected   Answer Question


Accepted Offer

Positive Experience

Easy Interview

Sales Associate Interview

Sales Associate

I applied online and the process took 1 week - interviewed at Urban Outfitters.

Interview Details – I applied online on a Wednesday and the application process is pretty straightforward. Just make sure to answer the short answer questions in a manner that makes you seem appealing to UO culture. The following Monday I received an email link to an ethics survey which is easy enough to complete as long as you use common sense and read carefully. A couple hours after I submitted the survey, I received an email inviting me to a group interview in 2 days. I accepted the invitation but I was nervous about the group setting and my absence of retail experience. At my interview, it was just myself and one other applicant. I thought that we both looked the part. Although I was soo nervous, I answered all the questions with wit and honesty and kept my calm. I would recommend reading the other interview questions posted on this site so you know what to expect. After the interview I wasn't feeling particularly confident because the other candidate had previous retail experience and was very personable. The manager who executed the interview was really nice and easygoing, which took the pressure off the interview. At noon the next day I received a call from the manager offering me a position. All in all, be confident with your answers, don't be repetitive, and make yourself stand out from the applicants!

Interview Questions

Negotiation Details – I didn't negotiate given that this was my first retail position and I was happy with the offered wage anyway. I received about 20 cents above minimum wage.


Accepted Offer

Neutral Experience

Sales Associate Interview

Sales Associate

Interviewed at Urban Outfitters

Interview Details – I applied online and received a call shortly after to come in to the store for an interview. I interviewed with one of the assistant managers and was asked about my past retail experience, hobbies, and interest in Urban.

Interview Question – I wasn't asked any difficult questions. They were all pretty basic and straight forward.   Answer Question


Accepted Offer

Positive Experience

Average Interview

Sales Associate Interview

Sales Associate
New York, NY

I applied in-person and the process took 1 week - interviewed at Urban Outfitters in August 2012.

Interview Details – Must be brand. Must say what you love so much about the company. Random questions like taste in music and describe funniest moment is important. Must be down to earth and chill.Normally a group interview first then a one on one interview after.

Interview Question – All pretty easy questions during the interview. The survey afterthought hr interview was unexpected.   Answer Question


Accepted Offer

Positive Experience

Very Easy Interview

Sales Associate Interview

Sales Associate

I applied online and the process took 3 weeks - interviewed at Urban Outfitters.

Interview Details – Its a very simple group interview with all the different managers of the store. My interview consisted of about 6 other people. They ask you random/silly questions and you simply raise your hand or speak up to answers. My advice is to be clever and the first one to answer them. Its not that difficult.

Interview Question – If you could eat dinner with someone (dead or alive) who would it be? (Super random right?)   View Answer

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