Urban Outfitters Sales Associate Interview Questions

Updated Jul 30, 2015
284 Interview Reviews

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Sales Associate Interview

Anonymous Interview Candidate in Seattle, WA
Accepted Offer
Positive Experience
Easy Interview

Application

I applied online. The process took 4 daysinterviewed at Urban Outfitters (Seattle, WA).

Interview

It was a group interview. I went in with about 10 other people. Interviewed with assistant manager. Very laid back. Went over company history, stocks, benefits, merchandise, etc. They asked several questions and you basically discussed amongst each other your response. They also gave us a tour of the store and were open to any questions.

Interview Questions

  • Favorite bands? Describe your style. What would you do in this situation?   Answer Question

Other Interview Reviews for Urban Outfitters

  1.  

    Sales Associate Interview

    Anonymous Interview Candidate
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Urban Outfitters in July 2015.

    Interview

    Saw through Instagram that UO was hiring for a new store opening near me and filled out the online application. About a week or so later they sent me an e-mail to do a video interview of myself, but was at a festival without cell service at the time so was unable to do it. They thankfully sent out a second video request several days after and I completed it. It's little weird since it's kind of like you're talking to yourself, I felt mine went horribly but still got a call-back to come to a group interview. Group interview was super relaxed and was with four other people. Try to be the first one to answer initially because the SM seemed to love the enthusiasm, and definitely make sure to highlight your love for the company/brand. Be relaxed and yourself, and if you have an artistic side, definitely make sure you show it. About a week and a half after the group interview I got a call-back from the manager offering me the job.

    Interview Questions

    • When was a time you received good customer service? Tell us about a time you had an upset customer and how you handled it. Where do you draw your fashion inspiration from?   Answer Question
  2.  

    Sales Associate Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4+ weeksinterviewed at Urban Outfitters in July 2015.

    Interview

    I found out they were hiring through the urbn careers website (which is the best place to look for job openings in my opinion- you can also follow the instagram @workatuo that helps a lot too). I made an online profile and submitted an application and was contacted immediately the next day to do a video interview. You do get to practice but my video was completely awkward and I rambled the entire time. I think they're pretty understanding about your nervousness in the video interviews so don't stress too much! After that, I waited for about 2 weeks (which seemed like forever) and they sent me a request to do the ethics survey. It just consisted of questions about your work ethic so use your common sense, no employer wants workers who will steal, come to work late, drunk, etc. The next day, I was scheduled for a group interview for the upcoming week. My group only had 2 people and it was pretty chill. They ask about what you do in your free time, your favorite UO brand, customer service, etc. Then I waited another week and they wanted to see me for a second interview, which I thought was going to be 1 on 1 but turned out to be another group. The manager asked about customer service again and loss prevention. Also, she took our availability and consent to background checks. Three days later, the manager called me and offered me the job and I took it! I love UO and I've wanted to work for them forever, but honestly, even though it wasn't very hard, this was the most time intensive and exhausting interview process I ever went through!

    Interview Questions

  3.  

    Sales Associate Interview

    Anonymous Interview Candidate in Edison, NJ
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through a recruiter. The process took 1 dayinterviewed at Urban Outfitters (Edison, NJ) in July 2015.

    Interview

    Asked me three questions and hired me on the spot. It was a one on one interview since I was asked by the manager of the store if I would want to work there. They were mainly interested in what I knew about style and if I had any previous retail experience.

    Interview Questions

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  5. Helpful (10)  

    Sales Associate Interview

    Anonymous Interview Candidate in Pittsburgh, PA
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took a weekinterviewed at Urban Outfitters (Pittsburgh, PA).

    Interview

    I had a group interview with 5 other people. The hiring manager asked a question and we all went down the line and answered it. It took longer than expected to hear back about the job so she emailed me to make sure I knew that she didn't forget about me.

    Interview Questions

  6. Helpful (3)  

    Sales Associate Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took 3 weeksinterviewed at Urban Outfitters in June 2015.

    Interview

    I was referred by a friend who is a current UO employee, and I applied online. A week later I was asked to complete a video interview (the same one discussed by other reviewers on glassdoor). The questions had nothing to do with skills or work experience-- I think they are just trying to get a taste of your personality and determine whether or not you'd make a good fit for the company. The first "question" asks you to draw a picture describing yourself.. Kind of odd, but have fun with it! I didn't hear back for at least another week, and then was asked to come in for an in-person interview. I had a 1:1 with the store manager (I assume the only reason I wasn't part of a group interview was because I was referred), and in this interview I was asked questions relating to my professional experience. The interview was very relaxed and not intimidating in the slightest. I was offered a position of the spot.

    Interview Questions

  7. Helpful (1)  

    Sales Associate Interview

    Anonymous Employee in Baltimore, MD
    Declined Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4 weeksinterviewed at Urban Outfitters (Baltimore, MD) in June 2015.

    Interview

    The interview process began when I applied online through their website, a resume was requires and the cover letter was optional but I did both to be on the safe side. Two days later, I recieved an email to do a video interview through hirevue. Literally took like 5 minutes and they gave you practice questions start. My three real questions were to draw myself and explain how that drawing represents my fashion, art and music taste. Second question was to describe a bad customer service experience and then the third question was to describe a time that I was faced w/ a challenge and how I dealt with that. Two days after that, I recieved an email to do an wthics quiz which is pretty straight forward, just use your common sense lol. After that I was asked to come in for a group inteeview a week later, the interview was laid back and chill, just be yourself and have some basic knowledge of the brand. That same day I was asked to come back for a 2 interview w/ the store manager which was one on one. Very intimidating but still pretty laidback. Im still waiting to here back from them! My 2nd interview was yesterday lol.

    Interview Questions

  8. Helpful (1)  

    Sales Associate Interview

    Anonymous Interview Candidate in Palo Alto, CA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1+ weekinterviewed at Urban Outfitters (Palo Alto, CA) in June 2015.

    Interview

    First, I applied online for an available sales associate position and filled out everything including a resume and what not. A day later, I got an email inviting me to do the video interview where I was asked four different questions (no live person was interviewing me). Two days later, I got a survey just checking my work ethics like whether or not I considered smoking on the job acceptable. Afterwards, I got no confirmation email back, but got a phone call two days later from the hiring manager with whom I scheduled an interview. I didn't have to go through the group interview, and had a very chill one on one interview with the hiring manager. The next day, I got a call saying I was hired! I just had to fill out some forms in an email afterwards, but that was it.

    Interview Questions

    • To you, what is good customer service?   Answer Question
    • What makes you you? What are your hobbies and interests?   Answer Question
    • Why choose to apply for a job at UO?   Answer Question
    • What would you do if you see a coworker who started working at the same time as you stealing?   Answer Question
  9.  

    Sales Associate Interview

    Anonymous Interview Candidate in Chicago, IL
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1+ weekinterviewed at Urban Outfitters (Chicago, IL) in June 2015.

    Interview

    I applied online, and a few days later got invited to do an online video interview. The video interview was a little silly to do but easy and took five minutes. After I submitted that, I was sent a time survey to fill out, which was basically just asking if you are going to steal or smoke weed on the job. A few days later I was invited to a group interview, which was one of the easiest, laid back interviews I've ever been through. It's more like the just want to get to know you. They're more like personality questions, the most/only "interview"-y question they asked was "give us an example of a time you experienced good or bad customer service".

    Interview Questions

    • What would you do if we gave you $1000 right now? How would you spend it?   Answer Question
  10.  

    Sales Associate Interview

    Anonymous Interview Candidate in Bloomington, MN
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Urban Outfitters (Bloomington, MN) in June 2015.

    Interview

    Applied online, went in for a group interview, they emailed me to come in for a second, final interview was with the store manager and he was awesome, a few days later I got the job.

    Interview Questions

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