Vanguard Interview Questions

Updated Aug 3, 2015
304 Interview Reviews

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  1.  

    Flagship Customer Service Representative (I, 000, 000) Interview

    Anonymous Interview Candidate in Charlotte, NC
    Accepted Offer
    Neutral Experience
    Difficult Interview

    Application

    The process took 1 dayinterviewed at Vanguard (Charlotte, NC).

    Interview

    It is the Start process, depending on what they need to meet race or sex quota depends on if you get the job and promotion. They are also promoting the LBGT community along with women and the minority community.

  2.  

    Processing Associate Interview

    Anonymous Interview Candidate in Malvern, PA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral – interviewed at Vanguard (Malvern, PA).

    Interview

    Basics interview with situational based testing. Was referred buy a friend of the family. Was brought in with about five others to interview for the same position. All were interviewed separately. Had two separate interviews in one sitting the. Was given a question situation based test by another.

    Interview Questions

  3.  

    Client Relationship Specialist Interview

    Anonymous Interview Candidate in Malvern, PA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 4+ weeksinterviewed at Vanguard (Malvern, PA).

    Interview

    Not too stressful. They try to prepare you before the interview to have outstanding stories of how you helped a client thru difficult situations, etc. These stories are meant to portray how you react in certain situations, whether you are abrasive/caring/indifferent etc. Overall great experience. You meet with one individual, then a dual interview with a role play assignment.

    Interview Questions

    • "Tell me about a time you tried to sell a customer something they didn't want"   Answer Question
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  5. Helpful (5)  

    Client Relationship Specialist Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Vanguard.

    Interview

    Applied online and received request for phone interview a few days later. Lasted almost the full hour-asked questions about resume and past work experiences, followed by questions using the STAR format (tell me about a time you showed leadership, handled a situation with a difficult customer/client). Then went into a couple financial market questions, difference between stock/bond, ETF/mutual fund, what current market issues interest me or would effect Vanguard. Recruiter asked to set up next interview right on the spot. On campus interview lasted about 5 hours. 1st hour was an introduction of the company, 2nd hour was with a manager asking questions around resume and past experience, again used the STAR format. Be sure to have past examples of work history, practice beforehand so your able to get as specific as possible. 3rd hour spent with another manager who went through the case study. Allowed 15 minutes to review scenario, retain, and an answer a series of questions. Basically looking at your ability to listen, understand, empathize, and react on the fly. Read carefully, write notes down if necessary, and just take it slow. Next part of the case study provided about 5 minutes where we then led into a mock phone call. Definitely not easy because you don't know what is going to be asked, but again, empathize, use basic financial knowledge, and take it slow. Last hour was an overview of company benefits which are awesome. Waited a (long!) week to receive offer! Accepted, no negotiating but didn't feel like I had too.

    Interview Questions

    Negotiation

    No negotiation, great benefits

  6. Helpful (1)  

    Declined Offer
    Negative Experience
    Average Interview

    Application

    I applied through college or university. The process took 2 weeksinterviewed at Vanguard in June 2015.

    Interview

    I had a phone screening and then was invited for a second interview. The interview was very standoff-ish and the job sounds nothing like the description written online. Second interview is all day case study and in person interview.

    Interview Questions

    • Define what a stock, bond, money market fund and ETF is respectively.   Answer Question
    • How does your experience on your resume correlate with this job description?   Answer Question
  7.  

    Internship Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through college or university – interviewed at Vanguard.

    Interview

    Vanguard is a very welcoming place to interview. The process was easy. They came to my school, I got a phone interview, then had an all day in person interview. Process was about three weeks long

    Interview Questions

  8. Helpful (2)  

    Client Relationship Specialist Interview

    Anonymous Interview Candidate in Malvern, PA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a weekinterviewed at Vanguard (Malvern, PA) in May 2015.

    Interview

    Applied online via Vanguard Career Site. Three days later I was contacted by a recruiter through email inviting me to participate in a phone interview, which lasted approximately 50 minutes. I was invited, during this call, to an onsite interview, which lasted about 4 hours. The process moved along quickly. The environment onsite was warm and friendly and they made you feel relaxed and welcomed.

    Interview Questions

    • Name a time when you were faced with an upset customer and how did you handle it?   1 Answer
  9.  

    Client Relationship Specialist Interview

    Anonymous Interview Candidate in Philadelphia, PA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through a recruiter. The process took 1 dayinterviewed at Vanguard (Philadelphia, PA).

    Interview

    Easy. Lots of "look at us we are so great". You're interviewed by a random Team Leader they are usually very friendly. The interview process is super easy. You might do a role play of a typical phone situation.

    Interview Questions

  10.  

    Client Relationship Specialist Interview

    Anonymous Employee in Scottsdale, AZ
    Declined Offer
    Positive Experience
    Easy Interview

    Application

    I applied through college or university. The process took 1+ weekinterviewed at Vanguard (Scottsdale, AZ) in May 2015.

    Interview

    Applied online. First part was a phone interview with a recruiter, asking what I knew about the company, why I was interested in the company, etc. The next was an on site interview. First hour is a presentation about the position, next hour was a 1-1 standard case study. Third hour was a 1-1 interview with behavioral questions. Final hour was a benefits presentation and a short campus tour.

    Interview Questions

    • What's something happening in the news financially related that interests you?   Answer Question
    • Would you recommend money market funds or bonds/stocks to this client and why?   Answer Question
  11.  

    Customer Relationship Specialist Interview

    Anonymous Interview Candidate in Philadelphia, PA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 1 dayinterviewed at Vanguard (Philadelphia, PA) in May 2015.

    Interview

    I applied online for the position and in few days I received an email asking to call to fix a day and time phone interview. The interview lasted for 45 mins. I am asked to wait to hear from them for a day/time when I will be asked to go to their office for the second round of interview. I have been informed it will be 4 hour long with case interview, group discussion and one to one interview.

    Interview Questions

    • STAR behaviour questions. How did you overcome a difficult situation with a customer?   1 Answer
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