Vanguard Investments Australia

  www.vanguard.com.au
  www.vanguard.com.au

Vanguard Investments Australia Client Relationship Associate Interview Questions

4 Interview Reviews

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Client Relationship Associate Interview

Anonymous Interview Candidate in Scottsdale, AZ
Anonymous Interview Candidate in Scottsdale, AZ
Application Details

I applied through an employee referral. The process took 2 weeksinterviewed at Vanguard Investments Australia in May 2011.

Interview Details

The hiring process was very upbeat, encouraging, as well as direct and honest. The interview was set with one manager, and then followed by an interview with the floor supervisor. They were very interested in people who genuinely care about the welfare of the clients. The majority of people I encountered during and after the interview process are friendly, very willing to help, always encouraging and willing to listen. The office is conservative, honest, genuinely client focused. It is a call center and the future associates will need to pass the series 7 & 63 exams. Things change often so one must be extremely flexible.

Interview Questions
  • How did you react when a client was angry or unhappy?   Answer Question
  • Give us an example of a time when you had to calm a volatile situation or client?   Answer Question
Negotiation Details
The starting pay is good for someone without a background in the financial industry. It is set and there really is no negotiation for this particular position.
Accepted Offer
Positive Experience
Average Interview

Other Interview Reviews for Vanguard Investments Australia

  1.  

    Client Relationship Associate Interview

    Anonymous Interview Candidate in Phoenix, AZ
    Anonymous Interview Candidate in Phoenix, AZ
    Application Details

    The process took a weekinterviewed at Vanguard Investments Australia in May 2010.

    Interview Details

    Had a 45 minute phone interview with an hr person. They went through my resume line by line asking me to explain my role in each of my past jobs and asked a few behavioral based questions. (i.e. tell me about a time when you had a difficult choice to make, etc)

    Interview Questions
    Declined Offer
    Positive Experience
    Average Interview
  2.  

    Client Relationship Associate Interview

    Anonymous Interview Candidate in Charlotte, NC
    Anonymous Interview Candidate in Charlotte, NC
    Application Details

    I applied online. The process took 1+ weekinterviewed at Vanguard Investments Australia in January 2010.

    Interview Details

    The first step was a phone interview, where I was asked some basic questions. After the conclusion I was invited to their office in Charlotte for a 1:1 interview.

    Interview Questions
    • Tell us about a time you made a good decision when you didn't have all pertinent information?   Answer Question
    Declined Offer
    Positive Experience
    Average Interview
  3. 3 people found this helpful  

    Client Relationship Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through a recruiter. The process took 4+ weeksinterviewed at Vanguard Investments Australia in May 2010.

    Interview Details

    The first interview consisted of a 45-60 minute phone interview and second interview was about an hour. It consisted behavioral questions.
    Tell me of a time you lead a group/
    Tell me of a time you had a conflict with a member.
    Tell me of a time you handle several tasks, and what kind of time management strategy did you use.

    Second interview was a group interview (Two people)
    Tell me of a time you had a problem.
    Tell me of a time you had to convince someone to do something.
    Tell me of a time you had to something for an internal/external client.
    Tell me of a time where succesfull a solving a technical problem, and how did you go about solving it.
    What do you do to stay updated with the Finance Market?
    What do you see yourself doing in five years? (Be specific the career growth of the company)

    Main thing about the group interview, as soon as the candidate begins to talk interviewers automatically judge their character. One of the interviewer seemed as if he did want to be there that day. While I was there trying to make it an interesting and proffesional conversation that one particular interviewer made it seem as if it was an interrogation. However, that is the bad thing about people like this; they are more worried about there self interests and miss out on great candidates.

    Interview Questions
    • Tell me of time you did something for an internal\externall client.   Answer Question
    Declined Offer
    Neutral Experience
    Average Interview

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