Verizon Interview Questions & Reviews
Getting an Interview
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- Customer Service Representative (60)
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Director Interview (Negative Experience; Difficult Interview)
I applied through a recruiter and the process took 3 weeks - interviewed at Verizon.
Interview Details – Very rigorous interview process. HR is driving it to be 100% behavioral-based. Questions have been standardized for each job title. Recruiters are overloaded and very slow to respond. So are the HR Business Partners.
Interview Question – I was asked four separate times if EVRYTHING on my application was truthful. And then they came back and compared what I told them with what was on my application and what the background check showed, even for very minor discrepancies. Not unusual to have to provide a W2. Answer Question
Negotiation Details – There is limited room to negotiate. I had very high leverage and only got an additional $5k/year + $10k signing bonus.
Very Easy Interview
Lead Software Developer Interview (Neutral Experience; Very Easy Interview)
I applied through an employee referral and the process took a day - interviewed at Verizon in May 2012.
Interview Details – I was placed into Verizon through Disys, a horrible contracting company. My contact at Verizon wanted to hire me as a FTE right away, but his management made him go through a very scummy contracting company. I was treated well by Verizon and terribly by Disys. The interview process was bizarre: I was asked no technical questions at all. They tried to convert me to an employee (at a rank ABOVE even MTS-4) but neither my boss, nor his, nor even his above him the director, was allowed to hire anyone. I ended up in a lead position and then two years after I was brought on, senior management freaked out and fired all IT contractors and a huge number of regular employees, even from groups that were growing and profitable like mine. We were in the middle of a release, and I was their lead and their defacto release manager. My director was told he could keep me, but they went behind his back and fired every single contractor, reneging on their word to him. I could have walked at that point, but I had friends on the team, so I put in 120 hours in the remaining 8 days (including a holiday) trying to get the release into shape and making sure everything was covered. I was doing the job of three people there, and everyone was devastated. I got a nice going-away party etc etc etc. Upper management are fools for treating creative staff like interchangeable parts; the layoff culture there is poisonous. That even my director was not dealt with honestly by upper management gives me no confidence in them whatsoever. That said, everyone I worked with at Verizon on my immediate team, and management to the first three levels above me, were all great people. But everything above them is a madhouse. They keep making fewer people do more and more work, and it doesn't hold together. The technical debt is staggering.
Interview Question – The oddest question was whether I understood that they were a big company. They did not ask actual programming questions. I wish they had: the overseas elements were very very bad programmers, and us onshore people were constantly having to mop up after them. View Answer
Negotiation Details – I negotiated for higher pay, which Verizon were quick to say yes to. However, Disys docked me for health care I didn't receive, even including overtime (but charged Verizon the full amount), so it didn't work out very well. Contract work is being misused here by both parties, and the government needs to crack down on it.
Customer Service Representative Verizon Call Center Interview (Neutral Experience)
Interviewed at Verizon
Interview Details – I applied for the position on a Thursday, received an email to have a preliminary interview which was the following Monday, it went great and was asked to take the assessment test Wednesday, after test, I had a f2f interview which went great, received a call the same night stating they wanted to offer me the job. Waiting for the background and Drug Screening. I know they will return without a problem.
Interview Question – Where would you like to be in 3 or 4 years?
What if questions....
Selling Wireless info Answer Question
Very Easy Interview
Business Account Executive Interview (Positive Experience; Very Easy Interview)
I applied online and the process took 4+ weeks - interviewed at Verizon in August 2014.
Interview Details – 1st phone interview went well. Next interview scheduled for this friday - exactly 30 days after initial interview. It went extremely well and I feel that I will be given an offer at my next interview.
Interview Question – What are my plans for the future View Answer
Customer Service Representative Interview (Positive Experience; Average Interview)
I applied in-person and the process took 4 weeks - interviewed at Verizon.
Interview Details – battery exam; math, alpha and numeric matching, similar to Military entrance exam, then 1on1 interview; drug testing; medical exam, background checks, then Final Offer. Once you pass the initial exams, it's just basic corporate procedures, just as in any big company.
Interview Question – None...just listen carefully to questions and think before you answer Answer Question
Negotiation Details – Use your experiences and show how it can benefit the company so you can negotiate a higher starting pay
Sales Consultant Interview (Negative Experience; Average Interview)
I applied online and the process took 10 months - interviewed at Verizon in March 2012.
Interview Details – First I was contacted by HR to discuss the job and set up an over the phone interview date. Phone interview was about 40 mins. Interviewer asked a serious of questions, mostly about previous sales experience. At the end of the phone interview I was told that it went well and would be contacted with a schedule for testing. Was contacted next day with 3 choices for testing dates/sites. Testing took about 2.5 hours, but was pretty easy. The test included mostly common sense questions, some math and some mock over the phone call center scenarios. Once testing was completed I immediately found out if I passed or failed. I passed! Next is the slower part of the process, waiting for an interview. Because I was coming from out of state, I interviewed with everyone (Director, Manager and 2 Supervisors) on the same day. I had a panel interview and then a more intimate one on one interview with the direct hiring supervisor. The interviews went great. Then the bad news...I get a phone call that Verizon would love to hire me, however, they cannot at the moment because a new hiring freeze has gone into affect. Now the real waiting begins. Days, weeks, then eventually months go by and they still cannot hire me. Finally 8mths later I get the call. Of course I had to decline as I already accepted a position with another company.
Interview Question – Why are you willing to start from the bottom with so much management Experience Answer Question
Reason for Declining – Declined because there was a major delay in the hiring process because of a hiring freeze. By the time I was finally offered the job, I had already accepted a position with another company.
Customer Service Representative Interview (Positive Experience; Average Interview)
I applied online and interviewed at Verizon.
Interview Details – The interviewer called about 2 min late (as expected) she started off introducing herself and going over the position what it includes and what the facility is like then she began the interview process. She asked your same old interview questions and at the end told me I got through the phone interview and wanted to set up the in person. I am going to in person interview next week. I got through the first part with flying colors my advice is to talk to the interviewer like a person (not a friend) not a robot and you will do fine. I still have a test and the in person interview so I'm praying it goes just as well .
Interview Question – Not really any difficult questions basic interview questions. Answer Question
Consultant Interview (Positive Experience; Average Interview)
I applied online and the process took 3 weeks - interviewed at Verizon in September 2010.
Interview Details – I had to past a couple of battery test. Went to another location to take a customer service test. I met with the hiring manager for an interview. Offered the job over the phone.. The process may have taken 3 weeks.
Interview Question – Discuss a difficult situation you encountered with a customer and how did you resolve it Answer Question
Negotiation Details – They offered an amount and I accepted, I did not attempt to negotiate
Fiber Customer Support Analyst Interview (Positive Experience; Difficult Interview)
I applied online - interviewed at Verizon in June 2014.
Interview Details – Started out by applying. Was contacted about two weeks after for a phone interview. After initial phone interview was required to take tests on computer that tested your ability to follow rules, data entry, and basic LAN networking skills.
Successfully passed the testing and was granted an in person interview where I was asked questions by two managers out of a booklet. The questions were self explanatory customer situation examples. After the interview I was told to wait for a few days for information. Received an email on Saturday telling me to expect to hear more information in the next week which have the hint I probably got the job. Then on Monday I got the call from the initial recruiter offering the job. .
Interview Question – Describe a time you had to provide negative information to a customer and how did you present it. View Answer
Negotiation Details – I didn't try to negotiate because it was a union job and after two years there I was going to be making a substantial salary in my opinion.
Intern Interview (Positive Experience; Average Interview)
I applied online and the process took 2 months - interviewed at Verizon.
Interview Details – The process started with an email sent to me for a request for a phone interview. I completed the phone interview and it lasted for about 5 min. A month later, I received a call to come to Verizon for a face to face interview. There were two interviews at that time. One with IT professionals and one with an HR professional. Each one lasted for an hour. After that was completed, I knew of a decision a week later.
Interview Question – There was no difficult or unexpected question. Answer Question
Interviews for Top Jobs at Verizon