Verizon Wireless Interview Questions

Updated Apr 23, 2015
749 Interview Reviews

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  1. Helpful (101)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Charlotte, NC
    Accepted Offer
    Average Interview
    Accepted Offer
    Average Interview

    Application

    I applied online – interviewed at Verizon Wireless (Charlotte, NC) in July 2014.

    Interview

    I applied for VZW on June 1or 2 2014 online, I got an email on June 24th thanking me for applying for VZW with attached job summary, work environment info, the company's credo and a short video and appointment dates to schedule your phone interview. Make sure to read all the information given especially the company's credo and watch the video because you will be asked about them. I scheduled my phone interview for June 30th, I was called on June 30th and the interview was just a pre-screen. He asked about my resume.He asked what did I like about the company's credo, how do I feel about the video and what did I like about it. He went over the job description and asked why do I want to work for Verizon. The interview lasted about 20 minutes. After the interview, I was told I will be moving on to the next step in the interview process which was the assessment. I scheduled it for July 2, which was at 10:00am at the job location. The assessment is seven part. Keep in mind, each section of the assessment is timed. It took me about an hour and a half to finish it. If you have basic common sense and basic reading comprehension this assessment will be easy breezey. After I was done with the assessment I was taken out in the hall and was told I passed. They didnt have anymore time slots available for me to do the second phone interview (which was going to be face face) so I was told I will get a call to schedule my second interview. I got a call on July 8th to schedule my second phone interview which I scheduled it for July 9th at 4pm. Now the my second phone interview lasted about 15 minutes. She asked me 4 questions which had to be answered in the STAR format. The questions I dont remember but I know it was none of the questions I had prepared for lol. After that interview I was told that I will move on to my last interview which was face to face and again, someone will call me to schedule the interview. I got a call on July 11 for my face to face interview on July 15th. My last interview was a panel interview with two supervisors. They went over my resume again, asked me how many years customer service do I have.. why do I want to work for VZW, a few STAR questions maybe about 3 then listen to 4 phone calls and was asked 2 questions about how well the rep handled the call or what the rep could have done differently. The two supervisors I interviewed with were very nice, down to earth and funny (I guess I lucked up) After the interview I was told I would hear something within 7-10 day on whether or not I got the job. On July 16th I got a call from the hr rep who did my initial pre-screening interview. He went over my resume again to make sure my dates where correct. If your start dates at a previous employer are off by 2 or 3 months, its okay but my dates were accurate. He also asked about traffic violation within the past three years. If you have any with the three years, just give them the month and year. Do panic if you do, its not a driving position so it wont affect your ability in getting the job. I think they want to know if you will be honest. After that he went over the job description and salary. He then told me he want to offer me the position contingent on a background check and drug test. He went over my start date and asked which schedule did I want for training. About 10 minutes after the call I recieve an email to read and complete different forms and to contact A-check (the company that conducts the bg check) within 30 minutes of recieving the email. I didnt have to call A-check because they called me to schedule me for my drug test at Quest Diagnostics.( Note: if you will be out of your state for whatever reason when they contact you to take the drug test, you can have them to schedule it at any location nearest you.) You will have 48 hr to complete the drug test. I competed everything that same day. A-check will also send you an email to set up an A-check account and consent to the background check. I received a call on yesterday July 24 letting me know that my bg and drug test was received and im clear to start work on July 31. The process was extremely long and so is this review lol. I just wanted to give great detail on how my process went in hopes that it answer any questions you may have. Fyi..I was extremely nervous when going through my interviews and if you are someone that know you'll be nervous; my advice to you will be, to try not to show your nervousness, speak with complete confidence and know the STAR FORMAT. If you do these things trust me, you'll do just fine. I know this review is long but I hope it helps. Good Luck!!!

    Interview Questions

    • Tell me about a time when someone you've worked with at a past job didnt follow company policies or procedures? What was your response or what did you do?   1 Answer

    Negotiation

    I didnt negotiate, salary is set.

  2.  

    Solutions Specialist Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online – interviewed at Verizon Wireless.

    Interview

    It took me roughly a month to be contacted by HR, but once contacted, the ball was rolling fairly quickly. I had 2 phone interviews with HR, and 1 in person interview with the store's General Manager. If you are interviewing for this job, know and be able to summarize the Credo.

    Interview Questions

    • Describe a time when you had to deal with a customer who was not satisfied with the service receiveD. How did you handle this customer?   Answer Question
  3.  

    Customer Care Representative Interview

    Anonymous Interview Candidate in Dublin, OH
    Accepted Offer
    Positive Experience
    Easy Interview
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 5+ monthsinterviewed at Verizon Wireless (Dublin, OH).

    Interview

    I was called first and screened for an interview that way. After I passed the screening I went in person to the interview. I first met with a person in HR and took a customer service test and then I met with a person from HR. After I passed that part of the interview, I met with a Manager in Customer Care.

    Interview Questions

    • I remember being asked behavior based questions such as "describe a time when..." and "how do you deal with..."   Answer Question
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  5. Helpful (1)  

    Customer Service Representative, Call Center Interview

    Anonymous Interview Candidate in Murfreesboro, TN
    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 5 daysinterviewed at Verizon Wireless (Murfreesboro, TN) in April 2015.

    Interview

    Phone interview lasted 30 mins. She went over my resume. Gave me job description. Asked why I wanted job. Asked opinion of credo and job description video, link was sent upon interview scheduling. Asked 3 behavioral questions, have to use star format. Told I passed to next interview level, assessment.

    Interview Questions

    • Describe a time when u had to work under deadline? Describe a time when u had to multitask? Describe a time when you had to apply something you learned to work environment?   Answer Question
  6.  

    Sales Management Interview

    Anonymous Interview Candidate in Dallas, TX
    Accepted Offer
    Neutral Experience
    Difficult Interview
    Accepted Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied through an employee referral. The process took 4 weeksinterviewed at Verizon Wireless (Dallas, TX).

    Interview

    Lengthy, multiple interviews, tough thought provoking questions that cannot be answered generically. Deep dive into specific past results, philosophy, problem solving skills, hypothetical scenarios, etc. Interviews with HR, Director Level mgmt, Peer level mgmt.
    Extensive background check, federal, state, previous employers. Results, positions, employment dates all verified.

    Interview Questions

    • What percentage of target revenue will you consistently deliver, starting when and specifically how?   Answer Question
  7.  

    Accepted Offer
    Negative Experience
    Average Interview
    Accepted Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 2+ monthsinterviewed at Verizon Wireless.

    Interview

    Applied and got a call from a recruiter after a week or so. Set up a first interview about a week later over the phone. After the phone interview it took about three weeks before I heard anything from anyone. I assumed I hadn't gotten the position and continued looking elsewhere when I got another call scheduling an in person interview for about a week later. All in all it was a pretty long process. Interviews consist of a lot of scenario based questions as well as questions about how you work as a teammate and what you know about technology and the company as far as their values go. Don't plan on a quick process.

    Interview Questions

    • Tell me about a time you helped a customer solve a difficult problem.   Answer Question
  8.  

    Customer Service Specialist Interview

    Anonymous Interview Candidate in Alpharetta, GA
    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2+ monthsinterviewed at Verizon Wireless (Alpharetta, GA) in April 2015.

    Interview

    1. Phone Interview
    I received an email from Verizon to set up a phone interview. In that email, they attach a document that has: what the job will consist of, a video link to show you the atmosphere, and a little bit about the company and it's credo. The document also contained salary and other benefits should you be hired. The phone interview was pretty simple, they discuss a little bit of your resume, talk about the position and a little bit of what the hours would be. They ask you how familiar you are with wireless technology. They also ask you why you want to work there and maybe a few general interview-type questions that I don't quite remember. They will definitely ask about the company credo, so make sure you read that. They'll ask which one is your favorite or which one is the most important to you. Also be sure to watch the video. I didn't get a chance to watch the video, so after I reluctantly told her that, she didn't ask me anything about it. She talked about salary, which was set at 28K a year, but said something about how a degree and experience may have an affect on it.

    2. Assessment
    Shortly after that, I received a email conversation for the assessment. The assessment is broken into 7 sections and there is a time limit. I believe the max time for the entire process is 90 minutes, though each section has it's own time limit. Not all sections have time limits, but most of them do. One section consist of those questions that you strongly disagree/agree. Another section consist re-typing a sentence as fast and accurately as you can. There is also a part where they play the audio and you have to type what you hear. Another section consist of matching numbers within a grid of numbers. Another section consists of audios of customer complaints and based on the knowledge provided for that customer, you must figure out which option is best. Another section is you listening to customer complaints and directing them to the right operator while at the same time looking at a set of a numbers and clicking match/no match. There's another section that involves fishing, which is mostly word problem solving. If A and B are this then what you need to catch C? That's all that I remember. It took me about an hour to finish the entire test, the lady said I passed.

    3. Interview
    The interview was not as hard as I thought it would be. There was one recruiter doing the interview and she was very nice. She talked about the position a little bit and asked if I was to move forward in the process, did I need any particular days off in the next 3 months. This was because the training is 3 months long and has very specific days/hours. I told her that was fine and I hadn't planned anything. The interview didn't follow the typical style that most do. They didn't ask me to tell them about myself and my story or anything like that. She did ask why I wanted to work there and what's the best part of this position and what would be the biggest challenge. She asked where my knowledge was with wireless technology. Also asked about which apps I use and which operating system I was familiar with. One STAR question was asked. Tell me about a situation in your previous job where there was an unforeseen issue and how you handled it. The interview then moved to role base situation, where the interviewer played a customer and I was the customer service specialist. Two more of these were done, the latter two you were given pieces of paper that had information you would need to address the customer issues. Another task that was assigned to us was to sell the interviewer a piece of technology that we use or have used. That was mostly it. The interviewer actually talked for the most part during the interview. When the interview was basically completed, I asked questions of my own about pay and other benefits. While she answered, she told me she was sending all my information to HR. I took that as a good sign. At the end of the interview, she said if I was selected, they would contact me in the next few days. 3 hours later I received a call with a job offer. They were able to increase my salary to 32K along with many other benefits. Obviously a drug test was required within 48 hours, along with a background check. Make sure your resume is correct, as they will do a complete background check and verify your job history and salary. The background check people, a couple days later, asked for a recent pay stub and a W2 from a few years ago. A day later, I got a call to say everything is clear and to officially welcome me to the company. That was followed by an email confirmation with information about the first day and to create my ID.

    And that's pretty much it. Good luck!

    Interview Questions

    • A situation in your life or job where there was an unforeseen issue and what you did to overcome it?   1 Answer
  9. Helpful (20)  

    Retail Sales Representative Interview

    Anonymous Interview Candidate in Ontario, CA
    Accepted Offer
    Average Interview
    Accepted Offer
    Average Interview

    Application

    I applied online. The process took 4 weeksinterviewed at Verizon Wireless (Ontario, CA) in January 2015.

    Interview

    So I had gotten tired of working at ATT so I decided to apply for Verizon because I heard they had better job advancement opps, better pay, and just an overall better company to work for.
    1) I applied on 12/22/2014 filled out online app & took assessment.Received an email the next morning asking for the best time to schedule a phone interview. Confirmed interview for that same day at 2 pm. They emailed me their Credo & the accessory of the month. REVIEW THESE MATERIALS BECAUSE THEY WILL ASK YOU QUESTIONS ABOUT IT. So study study study.

    2) 12/23/14 conducted phone interview. She called on time, went over resume and online application. They are VERY paranoid & emphasize verifying employment history. After that had STAR format questions "tell me a time when" think of 5 situations you can flex to any type of situation. Have enthusiasm & make sure you talk about sales & how you can sale & you should pass. After that she asked about the credo & then we role played the Accesory of the month. Once completed she invited me to an I store interview.

    3) 1/9/15 went in for in store interview. Dress professionally! And mirror the upbeat attitude that you had over the phone. Was interviewed by two managers from different stores. (These may of May not be your store managers) and a HR rep who I honestly believe was the DM. Pretty straightforward. They were very nice. Same questions as over the phone. "Tell me a time when" "how would you handle this" "where do you see yourself in a yr" "why Verizon" "how does Verizon's credo relate to you & your sales & business ethic" "how do you handle stress" then they went over employment history again. From there we role played. They already had an Accesory on the table for me to "sale" to one of the managers. Just ask discovery questions, and try to get them to buy the product & you'll be fine. From there they asked If I had any questions. ASK QUESTIONS!! They want to know your really interested, and take this time to sale yourself. Lasted about 30 min. Was told they were making their decisions that night & I should hear something the next day

    The next day I couldn't wait, so I sent a friendly email to the HR rep to check on the status. Around noon. Received an email back around 5 asking to confirm all my previous employments & have EXACT dates as it could disqualify me. Gave me a date to email everything over then asked a day to call to do a "final review" of my app

    4) 1/12/15 received phone call went over employment a last time & it turns out that call was actually an employment offer!!!

    Overall pretty quick process. Very stressful & nervewrecking so be on your toes at all times. Background check is VERY THOROUGH so double check everything.

    Currently waiting my background check & start date but if all goes well I should start 1/29. So for me, process took 4 weeks.

    Hope this helps & good luck!!

    Interview Questions

    • How do you handle stress?
      Tell me a time you had to deal with a difficult customer?
      Tell me a time you had to meet a Deadline & had difficulty
       
      Answer Question

    Negotiation

    No negotiating. I tried but they stated hourly was set. However, commission is where the real flexibility comes in because you can make between 65,000 + a year

  10. Helpful (1)  

    Declined Offer
    Neutral Experience
    Average Interview
    Declined Offer
    Neutral Experience
    Average Interview

    Application

    I applied online – interviewed at Verizon Wireless.

    Interview

    A very long process, it took me over 3 months to even hear anything back. Started off with a phone interview, then assessment text, then face to face interview. Everyone was really nice but became rude when i tried to find out my post interview status. Very hard to get in touch with someone to ask questions.

    Interview Questions

  11. Helpful (1)  

    Customer Service Specialist Interview

    Anonymous Interview Candidate in Albuquerque, NM
    Accepted Offer
    Positive Experience
    Easy Interview
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    The process took 4+ weeksinterviewed at Verizon Wireless (Albuquerque, NM) in March 2015.

    Interview

    I applied for the position online on the 15th of February and received an email the next day saying I passed the assessment and that they wanted to schedule a phone interview, I scheduled the interview for March 4th because I wasn't planning on working there till April. The phone interview went well and she scheduled me for my assessment onsite for the following Tuesday (March 10th) at 2 pm. It took me approximately an hour to do the assessment and about 5 mins after finishing my recruiter came in the room to let me know that I passed and we could go ahead and schedule my face to face interview with the director and a supervisor. I had my interview on March 12th and felt that it was one of my easier interviews I've had to be honest. They were writing down everything I said so it was kind of nice not having them stare me or look me in the eyes the entire time. After the interview was over, the supervisor took me on a tour of their facility and when we finished she told me my recruiters would be contacting me with the next steps, when she said that I automatically assumed I got the job just because why would they contact me if I didn't? Anyways I was nervous waiting all weekend to find out something but on Monday, (March 16th) around noon the recruiter called me letting me know that they would like to offer me the job contingent upon drug test and background check. I accepted and I am now in the process of waiting for that. The training I will be in starts April 13th.

    Interview Questions

    Negotiation

    No negotiation, I was given the $28,000 base salary.

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