Verizon Wireless Interview Questions & Reviews
Getting an Interview
- Popular Job Titles:
- Retail Sales Representative (196)
- Customer Service Representative (152)
- Sales Representative (51)
- Sales Associate (15)
- Retail Sales Consultant (12)
- Business Account Executive (12)
- Customer Care Representative (10)
- Technical Support Representative (8)
- Assistant Retail Store Manager (8)
- Technical Support Coordinator (8)
- Account Executive (7)
- Customer Service (7)
- Customer Specialist (7)
- Customer Service Supervisor (7)
- Senior Sales Representative (6)
- Intern (6)
- Store Manager (6)
- Retail Store Manager (5)
- Senior Customer Service Representative (5)
- Major Account Manager (5)
- Assistant Store Manager (5)
- Sales (5)
- Financial Services Representative (4)
- RF Engineer (4)
- Customer Service Specialist (4)
- Manager (4)
- Marketing Manager (4)
- Telesales (4)
- TELESALES Representative (4)
- Retail Leadership Development Program (4)
Senior Customer Service Representative Interview (Positive Experience; Easy Interview)
I applied online and the process took 2 weeks - interviewed at Verizon Wireless.
Interview Details – Your resume will be reviewed for key words in Customer Service related jobs. Need to have at least 6 months of consistent employment to get hired most cases
1. First interview may be over the phone
2. Interview take a computer assessement where you are to use an interactive customer call to see if you can take calls accurately with a 80% accuracy rate.
3. If you passed the assessement most people are called in to interview with a Supervisor in the Call Center and an HR Rep.
4. Then you will be called for drug screen and background check.
5. Training is about 6 weeks good training.
6. Must pass training tests with 80% or better on online and classroom assessements all test are on computer so the employee needs to go to Youtube to learn basic word and if you have those skills and have patience you should do well.
Interview Question – Tell me a time when you had an unreasonable request from a customer and how did you respond. Good answer is Respond positively and never get upset with a customer they are not upset with your they are upset with the situation. Answer Question
Negotiation Details – Salary is set at the average rate for entry level CSR in the surrounding area
Operations Interview (Neutral Experience; Average Interview)
I applied online and the process took 3 weeks - interviewed at Verizon Wireless in June 2011.
Interview Details – Typical interview questions. A lot of sales questions , drug testing which they almost never send the information to the place that they've told you , and they will sometimes send the wrong information to the background check company.
Interview Question – There was no real difficult questions as long as you have sales experience in a high volume and fast paced environment. Answer Question
Negotiation Details – You are offered a salary and either you accept or do not. It's pretty cut and dry.
Customer Service Coordinator Interview (Positive Experience; Easy Interview)
I applied online and the process took 2 weeks - interviewed at Verizon Wireless in August 2010.
Interview Details – Very professional two phone interviews and then one face to face interview. Very upfront about the company's culture and what is expected of you as one of it's employees.From there received offer letter in the mail and called and confirmed that I accepted the job.
Interview Question – If you saw someone within the organization credit customer accounts that have not called in, would you let a manager know. Answer Question
Sales Associate Interview (Neutral Experience; Average Interview)
I applied online and the process took 6 days - interviewed at Verizon Wireless.
Interview Details – I inquired about open positions and was immediately scheduled an interview. I was told to dress for business which was my intent in the first place but I digress. Upon arrival at the interview I was met by the manager and the interview began immediately. He asked me numerous questions regarding my previous employment and created multiple scenarios that I would be facing upon employment. I was asked about previous sales such as how I handled angry customers, how I went above and beyond for my customers, and how I saved a sale that was going poorly. He gave little to no reaction to any of my answers and essentially sat there blank faced for the majority of the interview.
Interview Question – The most difficult question I faced was, "When a customer enters, what is the first thing that will enter your mind?" Answer Question
Negotiation Details – It was a fairly straight-forward process. The manager at the time offered me a base pay and said there was no "wiggle room." The offer was my pay and I could "take it or leave it."
Customer Service Representative Interview (Positive Experience; Average Interview)
I applied online and the process took 5 weeks - interviewed at Verizon Wireless in June 2014.
Interview Details – Applies June 4, 2014
I received a email for a phone interview June 5, 2014
1st phone interview June 9, 2014
Assessment test June 11, 2014
2nd Phone interview June 11, 2014 (Yes the same day)
3rd interview (face to face) June 21, 2014
Accepted the job July 7, 2014
Start date August 25, 2014
Yes the process is long, but I feel like with any good job it is worth it. All the interviews lasted 30 minutes to a hour. The assessment test was about 2 hours. If you have basis computer skills the assessment test is easy to pass. The 2nd and 3rd interview ask the same questions. The 1st interview just asked about you work history and if you have a long break in between employment they ask why. They do face to face interviews 7 days a week (I was surprised). They ask for a college degree on the job description, but If you have any type of customer service skills you will get a call. Just make sure you fill the application out completely, and don't leave anything out. This includes any criminal background you may have. Good Luck to all that apply!
Interview Question – I didn't find anything difficult about the process. The wait is just long. Answer Question
Negotiation Details – None, take it or leave it
Assistant Retail Store Manager Interview (Positive Experience; Difficult Interview)
I applied online and interviewed at Verizon Wireless.
Interview Details – The hiring process was okay. I sat in front of a board of ppl and was asked multiple questions. Pretty prepared to be able to speak to the business…..needed 30 more words but i don't have anything else to say about this company! i just think it was an okay experience.
Very Easy Interview
Customer Service Representative - Call Center Interview (Neutral Experience; Very Easy Interview)
I applied online and the process took 1 week - interviewed at Verizon Wireless in December 2010.
Interview Details – They really just ask for you to give examples of your past customer service interactions with difficult to understand of deal with people. They are testing your skills in being likeable and conversing with others. Just be yourself and as long as you are not totally inept you will most likely get the job.
Interview Question – There were not any hard questions. Answer Question
Negotiation Details – There is no negotiation possible.
TELESALES Representative Interview (Positive Experience; Average Interview)
I applied through an employee referral and the process took 2 weeks - interviewed at Verizon Wireless in June 2013.
Interview Details – A quick but grueling process, first must complete a phone interview than a panel before finally receiving and answer. Once hired there is a three week training processes in which to test your sales ability.
Interview Question – What can you bring to telesales Answer Question
Retail Leadership Development Program Interview (Neutral Experience; Average Interview)
I applied online - interviewed at Verizon Wireless in April 2012.
Interview Details – Verizon wireless is extremely selective with their candidates for the Retail Leadership Development Program. Many of the people selected had well above a 3.0 gpa, global experience, work experience AND leadership experience.
If you are looking into switching channels such as marketing or hr, this is not the position for you!
In regards to the interview experience expect a few phone interviews and one final in-person interview with a store manager. Most of the interview process consists of behavioral questions.
Interview Question – What would you do If you were working with a customer and their child were acting up. Answer Question
Negotiation Details – No negotiation... salary was either take it or leave it.
Customer Specialist Interview (Positive Experience; Average Interview)
I applied online and the process took 4 weeks - interviewed at Verizon Wireless in May 2014.
Interview Details – Process took 4 weeks and 1 day.
May 5, 2014 - I applied online.
May 6, 2014 - I received an email from a Verizon Wireless Recruiter stating that he wanted to schedule a phone interview.
May 8, 2014 (9:30am) - My scheduled phone interview. Lasted 30 minutes. My interview was with another person. A lady this time. Basic questions about your previous employment. Why you left those jobs and why you are pursuing a career at Verizon. She asked about the Credo. Make sure you state basically what you liked about their Credo. She asked a few behavioral questions but nothing hard at all. Answer the questions in STAR format. After the interview she wanted me to proceed to the next step. The next step was the assessment. She emailed me over the location and additional information I would need.
May 13, 2013 - I went to the Verizon location and took the assessment. It took roughly 2 and a half hours. The assessment was 7 parts. Cant really remember the parts but its a lot of instructions on each part so you really have to be focused and concentrate. You can over think something that could all be so simple. It really a mixture of typing, multitasking, following instructions, and listening. After the assessment you go into the HR room and they let you know right then if you passed or failed. I passed YAYY ME!!!. So the first recruiter let me know that someone would be calling me to schedule the second interview. Later that day someone did call and scheduled me an interview for that Friday.
May 16, 2014 - My second phone interview. Lasted 45 minutes. This interview was much like the first. This time is was a third person. Another lady. She asked about the resume. She asked behavioral questions but they were a little more in depth and she asked a little more questions. After the interview she told me that I advanced to the next step which was a face to face interview. She informed me that someone would be calling to set up that interview as well. Another person called. (So many different people throughout the process but they were all nice). She scheduled me a time and location to come in and interview with her.
May 19, 2014 (13:30pm) - Arrived on the site and had the interview. It lasted an hour. The interview was three parts. First part was basic questions about my ability to work, the position, and basic small talk. The second part was behavioral questions. The third part was you listening to sample phone calls from customers and analyze them and she asked about three or four questions after each recording, That part was a little difficult for me but I felt it went well.
May 20, 2014 - I received a phone call with the Customer Specialist job offer contingent upon the passing of a drug test and background check. She informed me on everything. I had to go and get a paper to write it all down. This different lady which I the final lady I would be dealing with sent me an email stating that I needed to do a drug test and consent to a background check. Took the drug test the next day. The background check
took forever. Much like most I heard.
June 3, 2014 - I received a call stating that everything was received and cleared.
June 16, 2014 - START DATE!!!. Super excited.
Best interview process ever. I felt like I actually earned the job, Have a great advancement program I discussed with all of the interviewers.
Interview Question – Most difficult to me was in the face to face interview having to answer the questions to the recording. View Answer
Negotiation Details – No negotiation. Offer was set before your initial first phone interview. Reasonable offer I think.
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