Verizon Wireless Customer Service Representative, Call Center Interview Questions

Updated Sep 12, 2014
Updated Sep 12, 2014
2 Interview Reviews

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Customer Service Representative, Call Center Interview

Anonymous Interview Candidate  in  Rancho Cordova, CA
Anonymous Interview Candidate in Rancho Cordova, CA
Application Details

I applied through a recruiter - interviewed at Verizon Wireless in September 2014.

Interview Details

Applied online, got a call from a recruiter and set up a phone interview. They just ask you questions about previous employment and some STAR questions. I found this format to be super helpful because it helped me form my answer the way they want it. Passed the phone interview and they had me come in the next day for an assessment. It takes a little over an hour and there are questions that have you rate if you agree or disagree and likely or not likely, listening to calls and rating responses on a scale of poor to good, listening to and reading sentences and typing them the same way, then looking at a picture and looking at certain criteria to answer questions and lastly listening to phone calls and transferring them to the proper department and at the same time checking to see if numbers are the same or different. By far the most I have ever done in a job assessment. Passed the assessment now waiting to schedule a face to face interview.

Interview Questions
No Offer
Neutral Experience
Average Interview

Other Interview Reviews for Verizon Wireless

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    Customer Service Representative - Call Center Interview

    Anonymous Interview Candidate  in  Columbia, SC
    Anonymous Interview Candidate in Columbia, SC
    Application Details

    I applied online. The process took 1 week - interviewed at Verizon Wireless in December 2010.

    Interview Details

    They really just ask for you to give examples of your past customer service interactions with difficult to understand of deal with people. They are testing your skills in being likeable and conversing with others. Just be yourself and as long as you are not totally inept you will most likely get the job.

    Interview Questions
    Negotiation Details
    There is no negotiation possible.
    Accepted Offer
    Easy Interview

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