Verizon Wireless

  www.verizonwireless.com
  www.verizonwireless.com

Verizon Wireless Customer Service Representative, Call Center Interview Questions

Updated Oct 22, 2014
Updated Oct 22, 2014
4 Interview Reviews

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Customer Service Representative, Call Center Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Application Details

I applied online. The process took 4 weeksinterviewed at Verizon Wireless in October 2014.

Interview Details

I had applied several times online with no contact until the last time which took a couple of weeks to receive an email for a phone interview. The email included days and times available for the interview for the following week which i chose Wednesday at noon (10/15). The phone interview went smoothly, it was about an hour and 30 mins long with basic questions about my job history, detailed information about the job available and progression available within the company, and a few questions about my job performance and the credo they sent me along with the email.

After that was finished I was told I passed and would get to move on to the next step which is the assessment test at the local call center for which i scheduled the following week on Monday at 2pm (10/20). The test is 7 parts about multitasking, typing and listening, and logic. After the test was completed, i stepped into the hall where i was told i passed and scheduled the in face interview for the following day at 4pm (10/21).

The interview had questions about why i wanted to work there, job experience relevent to this job, 2 STAR questions, and lots of roleplaying. The roleplaying was to sell a piece of technology i use on a daily basis, and some phones/plans information that was provided during the interview. The interview was about an hour long and went great. The gentleman interviewing me was very friendly and nice and at the end of the interview told me i was exactly what they were looking for in a candidate and that I did great. He told me to expect a phone call within 7 to 10 business days to tell me if i was going to get the job offer.

Right now im waiting for the phone call but i expect to hear good news.

Interview Questions
  • Tell me of a specific time when you handled an unusual problem with a customer and how it went.   Answer Question
Accepted Offer
Average Interview

Other Interview Reviews for Verizon Wireless

  1. 1 person found this helpful  

    Customer Service Representative, Call Center Interview

    Anonymous Interview Candidate in Rancho Cordova, CA
    Anonymous Interview Candidate in Rancho Cordova, CA
    Application Details

    I applied through a recruiter – interviewed at Verizon Wireless in September 2014.

    Interview Details

    Applied online, got a call from a recruiter and set up a phone interview. They just ask you questions about previous employment and some STAR questions. I found this format to be super helpful because it helped me form my answer the way they want it. Passed the phone interview and they had me come in the next day for an assessment. It takes a little over an hour and there are questions that have you rate if you agree or disagree and likely or not likely, listening to calls and rating responses on a scale of poor to good, listening to and reading sentences and typing them the same way, then looking at a picture and looking at certain criteria to answer questions and lastly listening to phone calls and transferring them to the proper department and at the same time checking to see if numbers are the same or different. By far the most I have ever done in a job assessment. Passed the assessment now waiting to schedule a face to face interview.

    Interview Questions
    No Offer
    Neutral Experience
    Average Interview
  2.  

    Customer Service Representative, Call Center Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at Verizon Wireless in September 2014.

    Interview Details

    I applied online on August, 31st. On September 9th I received and invitation via email for an open house hiring event for the next day. On the 10th I first had an initail interview with an HR representative which was basically going over my resume and experience and why I wanted to work for the company. The company is big on its credo so make sure you have reviewed it before your interview. After the interview the HR let me know I had moved on to the next step which was an online assessment taken on site the assemment was 7 sections and took about an hour and a half to complete. The assessment had different had excercises such as reading comprehension, testing your ability to multi task and how well you handle customer calls. After that assemment I was brought into the hall and told I had passed and was asked to schedule a f2f interview with a supervisor for the next day. The f2f interview consisted of going over why you would be a good fit for the company, role playing as if you had the position and we're taking real life calls related to verizon, also questions related to your person experiences with customers in your past jobs , and I had to "sell" the interviewer an item of my choice. The interviews weren't hard, but of course I was nervous. After that interview I was told I would be contacted by an HR in 5-7 business days . However, the next day I was sent an email requesting to have a "follow up call" . Once I recieved the call on 9/15 the HR reviewed my application again and then extended the job offer contingent that I pass a background screening and drug test. A rigorous process, but I believe it's well worth it !

    Interview Questions
    • What stood out to you about our credo?
      Why would you like to work for verizon?
      Name an instance when you had to deal with a difficult customer and how did you handle it?
       
      Answer Question
    Negotiation Details
    No negotiating , there is a set salary for this position that is based on the area in which it is located. However they have very competitive pay and AMAZING BENEFITS !
    Accepted Offer
    Positive Experience
    Difficult Interview
  3.  

    Customer Service Representative - Call Center Interview

    Anonymous Interview Candidate in Columbia, SC
    Anonymous Interview Candidate in Columbia, SC
    Application Details

    I applied online. The process took a weekinterviewed at Verizon Wireless in December 2010.

    Interview Details

    They really just ask for you to give examples of your past customer service interactions with difficult to understand of deal with people. They are testing your skills in being likeable and conversing with others. Just be yourself and as long as you are not totally inept you will most likely get the job.

    Interview Questions
    Negotiation Details
    There is no negotiation possible.
    Accepted Offer
    Easy Interview

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