Verizon Wireless Customer Service Representative Interview Questions

Updated Aug 18, 2015
248 Interview Reviews

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  1. Helpful (150)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Charlotte, NC
    Accepted Offer
    Average Interview

    Application

    I applied online. I interviewed at Verizon Wireless (Charlotte, NC) in July 2014.

    Interview

    I applied for VZW on June 1or 2 2014 online, I got an email on June 24th thanking me for applying for VZW with attached job summary, work environment info, the company's credo and a short video and appointment dates to schedule your phone interview. Make sure to read all the information given especially the company's credo and watch the video because you will be asked about them. I scheduled my phone interview for June 30th, I was called on June 30th and the interview was just a pre-screen. He asked about my resume.He asked what did I like about the company's credo, how do I feel about the video and what did I like about it. He went over the job description and asked why do I want to work for Verizon. The interview lasted about 20 minutes. After the interview, I was told I will be moving on to the next step in the interview process which was the assessment. I scheduled it for July 2, which was at 10:00am at the job location. The assessment is seven part. Keep in mind, each section of the assessment is timed. It took me about an hour and a half to finish it. If you have basic common sense and basic reading comprehension this assessment will be easy breezey. After I was done with the assessment I was taken out in the hall and was told I passed. They didnt have anymore time slots available for me to do the second phone interview (which was going to be face face) so I was told I will get a call to schedule my second interview. I got a call on July 8th to schedule my second phone interview which I scheduled it for July 9th at 4pm. Now the my second phone interview lasted about 15 minutes. She asked me 4 questions which had to be answered in the STAR format. The questions I dont remember but I know it was none of the questions I had prepared for lol. After that interview I was told that I will move on to my last interview which was face to face and again, someone will call me to schedule the interview. I got a call on July 11 for my face to face interview on July 15th. My last interview was a panel interview with two supervisors. They went over my resume again, asked me how many years customer service do I have.. why do I want to work for VZW, a few STAR questions maybe about 3 then listen to 4 phone calls and was asked 2 questions about how well the rep handled the call or what the rep could have done differently. The two supervisors I interviewed with were very nice, down to earth and funny (I guess I lucked up) After the interview I was told I would hear something within 7-10 day on whether or not I got the job. On July 16th I got a call from the hr rep who did my initial pre-screening interview. He went over my resume again to make sure my dates where correct. If your start dates at a previous employer are off by 2 or 3 months, its okay but my dates were accurate. He also asked about traffic violation within the past three years. If you have any with the three years, just give them the month and year. Do panic if you do, its not a driving position so it wont affect your ability in getting the job. I think they want to know if you will be honest. After that he went over the job description and salary. He then told me he want to offer me the position contingent on a background check and drug test. He went over my start date and asked which schedule did I want for training. About 10 minutes after the call I recieve an email to read and complete different forms and to contact A-check (the company that conducts the bg check) within 30 minutes of recieving the email. I didnt have to call A-check because they called me to schedule me for my drug test at Quest Diagnostics.( Note: if you will be out of your state for whatever reason when they contact you to take the drug test, you can have them to schedule it at any location nearest you.) You will have 48 hr to complete the drug test. I competed everything that same day. A-check will also send you an email to set up an A-check account and consent to the background check. I received a call on yesterday July 24 letting me know that my bg and drug test was received and im clear to start work on July 31. The process was extremely long and so is this review lol. I just wanted to give great detail on how my process went in hopes that it answer any questions you may have. Fyi..I was extremely nervous when going through my interviews and if you are someone that know you'll be nervous; my advice to you will be, to try not to show your nervousness, speak with complete confidence and know the STAR FORMAT. If you do these things trust me, you'll do just fine. I know this review is long but I hope it helps. Good Luck!!!

    Interview Questions

    • Tell me about a time when someone you've worked with at a past job didnt follow company policies or procedures? What was your response or what did you do?   1 Answer

    Negotiation

    I didnt negotiate, salary is set.

  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in San Francisco, CA
    Accepted Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 1+ week. I interviewed at Verizon Wireless (San Francisco, CA).

    Interview

    There are 2 phone interviews before the final face-to-face interview. The process takes about 2 weeks. You hear back within 2 days of your last interview and as soon as they make the decision they make you an offer that you can accept or decline. I accepted the first offer, however I found out that you can negotiate based on your experience and education.

    Interview Questions

    • General job related questions and examples about how you behaved in certain situations.   Answer Question
  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Minneapolis, MN
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Verizon Wireless (Minneapolis, MN).

    Interview

    It's been a while and I know the process has changed. I had a phone interview, then a face to face, and then one more face to face. I was offered at the 2nd face to face.

    Interview Questions

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  5.  

    Declined Offer
    Neutral Experience

    Interview

    Assessment and behavioral based interview questions with multiple interviews. They give you a good base line of what the position will be and portray what the schedule will look like for training and after.

    Interview Questions

    • What did you do when you had conflicting demands in a previous position?   Answer Question
  6.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Murfreesboro, TN
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 6 weeks. I interviewed at Verizon Wireless (Murfreesboro, TN).

    Interview

    S.T.A.R. Format type questions. S.T.A.R stands for Situation, Task, Action Resolution. This is the standard with any type of interview with Verizon, internally as well. The questions are rated on a scale of 1-5 you don't get to see your results in how you did. IF you receive an email or call you did good. If you failed you will get a thanks but no thanks email right away.

    Interview Questions

    • Tell me about a time you were responsible for a developing team that you were not a member, list the steps you took to develop the team and what happened.   1 Answer
  7.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Redmond, WA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Verizon Wireless (Redmond, WA) in July 2015.

    Interview

    i have 25 years in customer service experince. customer service is to make customer hapay, so the customer has a good exoerince, from our company they ask me about up selling our product and competition withe other competetors. i told them to be loyal to the company makes that happen. my interview was very good and right to the

    Interview Questions

    • they ask me if i ran to a situation to resolve it i ,i said i try my best to resolve it ,then i refer it to- my supervisoir.   1 Answer
    • what company offers and so on   Answer Question

    Negotiation

    good

  8.  

    Customer Service Representative, Call Center Interview

    Anonymous Interview Candidate in Greenville, SC
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3+ months. I interviewed at Verizon Wireless (Greenville, SC) in July 2015.

    Interview

    Well, I applied around May 28th and heard back from the recruiter on June 2nd. I was then offered to do the online assessment but you only get 72 hours to complete and it doesn't work with MAC products and I was on vacation and only had a Mac available. I emailed the recruiter about extending my assessment and he never answered me. However, the assessment wasn't closed so I completed it anyway. I didn't hear anything back until July 7th, when I was invited to do the phone interview. That lasted about 25-30 minutes for me. BE SURE TO READ THE CREDO. my interviewer was really nice and personable and made the experience a lot better. He then told me I had passed this interview and was moving on to the face to face interview and gave me some tips to prepare. Be ready to sell a Verizon item, practice at least 5 common behavioral based interview questions and be prepared to do some role play scenarios and also be familiar with the STAR format. My face to face interview was Wednesday the 22nd. It took about 3 weeks to hear back but I was offered the job and accepted a contingent job offer.

    Interview Questions

  9. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Interview

    I applied at the beginning of June. Received an email about a week later for me to take the assessment. After I took the assessment (it took me about an hour), I received an email a few hours later telling me to set up a time for a phone interview. Please look over the company credo! The phone interview lasted about 45 minutes and consisted of mainly behavior based questions and information on the position. I moved on to the final stage which was a face to face interview. This lasted about an hour. More behavior based questions and three role play scenarios. I was told I would know something in 7 -10 days.

    Interview Questions

    • What do you think will be the most difficult part of this job?   Answer Question
  10. Helpful (4)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Rancho Cordova, CA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 2+ weeks. I interviewed at Verizon Wireless (Rancho Cordova, CA).

    Interview

    Hiring process: Submitted application. Received an email about 5 days later asking me to schedule a phone interview. It was nice to pick the time for my phone interview. Scheduled it for about 3 days later. Phone interview lasted about an hour and asked standard interview questions such as; "Tell me about yourself.", "Why do you want to work for Verizon?","Tell me about a time when you had to deal with a difficult customer." and so on. After the phone interview they asked me to come the following day for an assessment test. Assessment Test: Consisted of 7 sections. They test your multi-tasking skills buy having you match random number combinations while answering simulated phone calls. Additionally you have to type what someone was speaking. It was fairly easy. I was scheduled for a final interview the following week. Final interview: The final interview consisted of mainly scenario based reenactments. You played the role of the representative while the manager played the customer to see how you handled various situations. The only awkward part for me was the "Sell me a product" scenario as I do not have a sales background. Overall I found the recruiters and managers at Verizon to be very friendly and approachable. The process took 2-3 weeks not including the background check. I would recommend.

    Interview Questions

  11. Helpful (1)  

    No Offer
    Negative Experience
    Average Interview

    Application

    The process took 1+ week. I interviewed at Verizon Wireless in June 2015.

    Interview

    First of all it took them a week to contact me regarding my resume. I had a phone interview and then scheduled an assessment a few days later. The assessment was a joke and in no way can that be used to gauge what type of an employee you will be. I took the assessment which lasted over an hour and then was led down to the lobby and was told that I failed and that I could reapply in six months. No thank you!

    Interview Questions

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