Verizon Wireless Retail Sales Representative Interview Questions

Updated Jul 1, 2015
262 Interview Reviews

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  1.  

    Retail Sales Representative Interview

    Anonymous Interview Candidate in El Paso, TX
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online – interviewed at Verizon Wireless (El Paso, TX).

    Interview

    It took a while to get on with the company, It was about a couple of weeks to get a call from them with a phone interview, and then a month to get hired with 2 more interviews in between.

    Interview Questions

    • They just asked questions about your way of working with people, and your customer service skills. They asked stories that backed up what you say in your character.   Answer Question
  2.  

    Retail Sales Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied through a recruiter. The process took a weekinterviewed at Verizon Wireless.

    Interview

    Phone interview with recruiter, in person interview with manager, second phone interview with recruiter. I interviewed with an assistant manager who wrote down my answers to the questions. Mostly behaviorial based situational questions.

    Interview Questions

    • Tell me about a time when you had a disagreement with a coworker. What was it and what did you do   Answer Question
  3. Helpful (1)  

    Verizon Wireless Retail Sales Representative Interview

    Anonymous Interview Candidate in Panama City, FL
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a weekinterviewed at Verizon Wireless (Panama City, FL) in June 2015.

    Interview

    Absolutely hands down the best interview experience of my life. I applied online. Two days later I was contacted by phone and asked if I would be interested in a phone interview. I said yes. Within seconds I had an email asking me to schedule my phone interview. I used the system. I hit enter and the phone rang. The individual interviewing me said that there was a conflict with the time I chose. They asked what other time would be better. And we rescheduled. After my very in depth phone interview, I was given very constructive feedback and recommended for a face to face interview. Two minutes after hanging up the phone I received a call from the Store's General manger. It worked out that we could do it two days later at noon. Again. A very thought out professional interview. Then role playing. To see what my skill level was. I never felt intimidated or pressured. Again I was coached. On the spot. It was great! Never have I seen interviewing done this way. Four days later I was offered the position and bam! Background and drug test were lighting fast. And I am in a hotel room writing this review. Being on boarded tomorrow.

    Interview Questions

    • They provided me material to look over in an email prior to my interview. My advise here, versus giving and example question, is to make sure you study that material.   Answer Question
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  5. Helpful (8)  

    Retail Sales Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 4+ weeksinterviewed at Verizon Wireless.

    Interview

    The process was a bit longer. I had the first interview over the phone with an HR persons and the next step was a face to face interview. The face to face was with a store manager of the location I had applied to work at. He had questions along with scenario and situational questions.,

    Interview Questions

    • They handed me a stapler that was sitting on my desk and said "sell this to me"   Answer Question
  6.  

    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 4+ weeksinterviewed at Verizon Wireless in May 2015.

    Interview

    Pointless. Lots of situational based questions (describe a time when you...etc.). Very obvious they were going through the motions and had another candidate in mind for position. The interview was rushed

    Interview Questions

    • Describe a time when you did not agree with your manager's point of view? What did you do?   Answer Question
  7. Helpful (3)  

    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a weekinterviewed at Verizon Wireless in April 2015.

    Interview

    I received an email with a couple attachments. During the interview I was asked about the Verizon Credo, and about the product of the month. The initial phone screening led to a call later in the day for an interview with the local store manager next week. The interview went well and hopefully I will receive an offer during the final interview next week.

    Interview Questions

    • I was asked to role play the sale of a product, to both a tech savvy consumer, and a consumer who really didn't understand technology.   1 Answer
  8. Helpful (1)  

    Accepted Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 2+ monthsinterviewed at Verizon Wireless.

    Interview

    Applied and got a call from a recruiter after a week or so. Set up a first interview about a week later over the phone. After the phone interview it took about three weeks before I heard anything from anyone. I assumed I hadn't gotten the position and continued looking elsewhere when I got another call scheduling an in person interview for about a week later. All in all it was a pretty long process. Interviews consist of a lot of scenario based questions as well as questions about how you work as a teammate and what you know about technology and the company as far as their values go. Don't plan on a quick process.

    Interview Questions

    • Tell me about a time you helped a customer solve a difficult problem.   Answer Question
  9. Helpful (27)  

    Retail Sales Representative Interview

    Anonymous Interview Candidate in Ontario, CA
    Accepted Offer
    Average Interview

    Application

    I applied online. The process took 4 weeksinterviewed at Verizon Wireless (Ontario, CA) in January 2015.

    Interview

    So I had gotten tired of working at ATT so I decided to apply for Verizon because I heard they had better job advancement opps, better pay, and just an overall better company to work for.
    1) I applied on 12/22/2014 filled out online app & took assessment.Received an email the next morning asking for the best time to schedule a phone interview. Confirmed interview for that same day at 2 pm. They emailed me their Credo & the accessory of the month. REVIEW THESE MATERIALS BECAUSE THEY WILL ASK YOU QUESTIONS ABOUT IT. So study study study.

    2) 12/23/14 conducted phone interview. She called on time, went over resume and online application. They are VERY paranoid & emphasize verifying employment history. After that had STAR format questions "tell me a time when" think of 5 situations you can flex to any type of situation. Have enthusiasm & make sure you talk about sales & how you can sale & you should pass. After that she asked about the credo & then we role played the Accesory of the month. Once completed she invited me to an I store interview.

    3) 1/9/15 went in for in store interview. Dress professionally! And mirror the upbeat attitude that you had over the phone. Was interviewed by two managers from different stores. (These may of May not be your store managers) and a HR rep who I honestly believe was the DM. Pretty straightforward. They were very nice. Same questions as over the phone. "Tell me a time when" "how would you handle this" "where do you see yourself in a yr" "why Verizon" "how does Verizon's credo relate to you & your sales & business ethic" "how do you handle stress" then they went over employment history again. From there we role played. They already had an Accesory on the table for me to "sale" to one of the managers. Just ask discovery questions, and try to get them to buy the product & you'll be fine. From there they asked If I had any questions. ASK QUESTIONS!! They want to know your really interested, and take this time to sale yourself. Lasted about 30 min. Was told they were making their decisions that night & I should hear something the next day

    The next day I couldn't wait, so I sent a friendly email to the HR rep to check on the status. Around noon. Received an email back around 5 asking to confirm all my previous employments & have EXACT dates as it could disqualify me. Gave me a date to email everything over then asked a day to call to do a "final review" of my app

    4) 1/12/15 received phone call went over employment a last time & it turns out that call was actually an employment offer!!!

    Overall pretty quick process. Very stressful & nervewrecking so be on your toes at all times. Background check is VERY THOROUGH so double check everything.

    Currently waiting my background check & start date but if all goes well I should start 1/29. So for me, process took 4 weeks.

    Hope this helps & good luck!!

    Interview Questions

    • How do you handle stress?
      Tell me a time you had to deal with a difficult customer?
      Tell me a time you had to meet a Deadline & had difficulty
       
      Answer Question

    Negotiation

    No negotiating. I tried but they stated hourly was set. However, commission is where the real flexibility comes in because you can make between 65,000 + a year

  10.  

    Retail Sales Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4 weeksinterviewed at Verizon Wireless in March 2015.

    Interview

    I applied online, and received a response the next day about setting up a preliminary phone interview with an HR person. I scheduled it for the day following that and the interview was relatively smooth, consisted of some basic background questions, STAR format questions and a role play over the phone in regards to a product. I was passed onto an in store interview which was in front of three individuals and it was in the same format as the preliminary interview. I was told that they will take up to 2 weeks to decide and that I will be contacted by the HR person with whom I initially spoke to.

    Interview Questions

    • Why sales ? Why Verizon ? How good would you rate yourself in terms of technology and why ?   Answer Question
  11.  

    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a weekinterviewed at Verizon Wireless.

    Interview

    Phone call, really wasn't that hard. Had to explain current job status and recent employment. I feel as if you must prepare for the phone role. They give you material to read over so, make sure you have that in hand.

    Interview Questions

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