Verizon Wireless

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Verizon Wireless Retail Sales Representative Interview Questions

Updated Nov 10, 2014
Updated Nov 10, 2014
222 Interview Reviews

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  1.  

    Retail Sales Representative Interview

    Anonymous Interview Candidate in Clinton Township, MI
    Anonymous Interview Candidate in Clinton Township, MI
    Application Details

    I applied online. The process took 4+ weeksinterviewed at Verizon Wireless.

    Interview Details

    I first applied to Verizon on October 7th, 2014. The online application is kind of long but it was fairly easy. There was a couple online assessments to take that I passed immediately after applying. I got contacted by an HR rep the next morning via email to set up the first over the phone interview. He didn't call when he said he would to set up the time for the interview so I had to call him and let him know I'm still interested in the position. He apologized and said he has been very busy and still have every intention on calling me. During that phone call we set up the date/time for the first over the phone interview that would be conducted by him. We set it up for the following Thursday and he sent me an email with the Verizon credo and also info about one of their products of the month, be sure to study that stuff and have it sitting in front of you during the phone interview. He called when he said he would that Thursday and the over the phone interview with him lasted about an hour. He was very pleasant and asked me normal STAR/behavioral based interview questions and then we did a couple role plays, one role play where he was a tech savvy customer and one where he didn't know much about technology. He was very pleased with my role plays and my interview and immediately set me up for a face to face interview with a regional manager the following week on a Tuesday. He also told me to study the verizon credo, come dressed in a suit, go to the location where i'll be interviewing at and introduce myself to the store manager and let him know ill be apart of the interviewing process the following day and also to research behavioral based interview questions. I did everything he asked of me and I passed the face to face interview with flying colors. The manager was really cool, she asked me more STAR/behavioral based interview questions like "tell me a time when you had a difficult customer and how did you handle the situation?" Those questions came pretty easily to me since I have so much customer service experience. At the end of the interview I asked her whats the next step in the hiring process and she said that she will be making her hiring decisions that night and i would promptly hear about it within the next few days. The next day I got a call from another HR rep and she said that she wanted to set up another phone interview with me the following day. I set up the interview with her and she called when she said she would the next day. She was also very pleasant and asked me the same type of questions I was asked previously. She then wanted to set up a final phone interview with me the following week. That "interview" wasn't an actual interview, it was the job offer call contingent on a background test and drug test. I had originally applied for a fulltime position but they instead placed me in a part time position but said i could move up within 6 months so thats what I plan to do. They started the background check that day and 2 weeks later (which is today) I got a call from an HR rep and she said my background/drug test went through and I am cleared to start training November 17th! This whole process was grueling and gut wrenching, I was so stressed out the entire time since their background checks are so extensive, one little thing that you were off about on your application/resume and they can disqualify you for the position so BE CAREFUL when telling them past employment dates and also be honest about your past criminal record or driving record. They will find everything so no use in hiding anything, it will just disqualify you. Verizon doesn't play around, their background checks are like a step below federal, so be prepared to have past W2's or whatever else you need so you can send it to the background check company (A-Check) if needed. My background check took 2 weeks to complete so dont be alarmed in yours takes that long too. I was so relieved when I got my phone call today telling me that I'm cleared to start training! It was like a huge weight was lifted off of my shoulders! Good luck to everyone applying and stay positive!

    Interview Questions
    • "What stood out to you the most about the Verizon credo?"   View Answer
    Negotiation Details
    There was no negotiation, they already have all salaries set.
    Accepted Offer
    Positive Experience
    Average Interview
  2. 6 people found this helpful  

    Retail Sales Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at Verizon Wireless.

    Interview Details

    In this order there was:
    1) Online Application
    - Very simple. Straight forward. Basic candidate information. Fill in the blank questions, upload resume.
    2) Phone Screening
    - Basic phone screening. They go over the job with you then ask questions pertinent to the job and your resume. Many of the questions will ask about your sales and customer experience experience. They will also ask you questions based off of PDFs they asked you to read involving the company Credo, and the item of the month. Be sure to read them. There may be a roleplay involved.
    3) In person interview with a Hiring Manager
    - He will ask you similar questions as the phone screen, test your existing knowledge of verizon and phone companies, and about what other services verizon offers other than phones.
    4) In person interview with a store manager and an assistant manager
    - At this stage of the interview process, you're most likely already accepted. The hiring manager must've liked you, so you're already going to get the job. The store managers only want to talk to you so they can make sure you'll function well in the store. The best thing to do here is to mirror the energy level of the person leading the interview. If they're energetic, you should be energetic as well.
    5) Preliminary Job Offer with the Hiring Manager (3)
    - You will be made a verbal job offer contingent on passing a background check
    6) Background Check
    -Five things I believe are checked.
    -Drug Screening
    -Employment Check
    -Diploma/Degree Check
    -Criminal Check
    Citizen status/Able to work in the U.S. check
    7) Finalized Job Offer
    -You made it!
    -There is two weeks of mandatory training. One week of training in a group along with orientation, and one week of training for product knowledge in your actual store.

    Interview Questions
    Accepted Offer
    Positive Experience
    Average Interview
  3.  

    Verizon Wireless Retail Sales Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Got a call, went to the interview, was asked a series of questions that did not make sense to the job that I applied for. They wouldnt give me the compensation information so I decided not to go forth with ther interview and waste either one of our time.

    Declined Offer
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  5.  

    Retail Sales Representative Interview

    Anonymous Interview Candidate in Florence, SC
    Anonymous Interview Candidate in Florence, SC
    Application Details

    I applied online. The process took 2+ monthsinterviewed at Verizon Wireless in October 2014.

    Interview Details

    I applied around Aug 26th received an email maybe a maximum of 2 days later about scheduling my first phone interview which was nearly a month after I applied (first one available). First interview was great and I was scheduled for another phone interview about a week or so later. I was then told I moved on to the final round which was a face to face interview with three managers. Be prepared! Review all of the information they send you in the emails, be confident, friendly, and prompt. Be yourself, think outside the box and pay close attention. Role plays were done.

    Negotiation Details
    I didn't negotiate.
    Accepted Offer
    Positive Experience
    Easy Interview
  6.  

    Verizon Wireless Retail Sales Representative Interview

    Anonymous Interview Candidate in Harrisburg, PA
    Anonymous Interview Candidate in Harrisburg, PA
    Application Details

    I applied online – interviewed at Verizon Wireless in October 2014.

    Interview Details

    I found the job on Indeed.com. I applied through their website. I made a basic one page resume with one job, & my limited college credits. I completed the assessment right away. It took about 1 1/2 hours for my application. I recieved an email to set up a phone interview the next day. I reviewed and took notes on the credo, and my product I was to research which was a mini speaker. I got a call the next morning. The interview was over an hour long. I did a lot of role playing suggestive selling my product and answering questions. I then set up an interview in person. I was told to dress professional and arrive early. I never recieved the enail with the address so I relied on Google which took me to the wrong store. I ended up 5 min late. My interview was role playing again. I had to ask the interviewer about himself and use the data to sell a product. I have no background solid selling or technology experience. I have a very positive, bubbly personality and I made sure to show that. I focused on my retail suggestive selling experience at McDonald's. I got a email saying I was to schedule another phone call because i was chosen as a final candidate. I recieved the call and was told I had the job. I start training in 2 weeks.

    Interview Questions
    • How would you sell this product?

      What was your worst job?

      What was your most difficult situation and how dud you overcome it?
        Answer Question
    Negotiation Details
    I did not negotiate
    Accepted Offer
    Positive Experience
    Average Interview
  7.  

    Retail Sales Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 daysinterviewed at Verizon Wireless in October 2014.

    Interview Details

    Filled out an online application and was contacted within 2 days to schedule a phone interview. (which was pretty standard questions) Asked about my resume, and why I wanted to work for Verizon.
    Lady interviewer was very cordial but straight to the point. Definitely review all material they send you in the email!

    Interview Questions
    Negotiation Details
    no negotiating, salary is pretty set in stone
    Accepted Offer
    Positive Experience
    Average Interview
  8.  

    Retail Sales Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 5 daysinterviewed at Verizon Wireless in October 2014.

    Interview Details

    Very basic interview over the phone, asked question about the materials sent to your email( can't stress enough that you NEED to review over the materials) Role play was involved in order to see if you knew how to sell their item they chose.

    Interview Questions
    Accepted Offer
    Positive Experience
    Average Interview
  9.  

    Retail Sales Representative Interview

    Anonymous Interview Candidate in Fresno, CA
    Anonymous Interview Candidate in Fresno, CA
    Application Details

    I applied online. The process took 2 weeksinterviewed at Verizon Wireless in October 2014.

    Interview Details

    I applied online, got emailed the next day that said I was selected as a candidate. Cool. They sent pdf's of the job description, a checklist you must fill out and resend to the HR, and then a flyer of their most recent deal of the month. Emailed the info they wanted then was asked to set up a phone interview. Got the phone interview almost a week later. They ask about you work history and if you have ever been on commission, then they ask you what you think of verizon, why you want to work there, what does verizon mean to you? Then you role play using the pdf of the deal of the month. I feel as that was easy and feel I nailed it. Then they ask you again about your work experience, kinda got the feeling they are paranoid that you may be lying about your work experience. They keep asking you about where you worked and the dates and if you are chosen for the next step, can you provide pay stubs of the companies you worked for. At the end of the day they said they would call within the next week for a possible in person interview. They also said i did well with selling the product, which made me feel I had this in the bag. Well I didn't. I emailed the HR and called her office and left a message stating i was still very interested in joining the team. A few days later I got an email saying that i didn't meet the criteria they work looking for. Talk about be led on.

    Interview Questions
    • Nothing difficult. Simple questions that you should know because they only ask you about yourself. Read the Pdf's they send you and you should be fine.   Answer Question
    No Offer
    Negative Experience
    Average Interview
  10.  

    Retail Sales Representative Interview

    Anonymous Interview Candidate in Lansing, MI
    Anonymous Interview Candidate in Lansing, MI
    Application Details

    I applied online. The process took 7 weeksinterviewed at Verizon Wireless.

    Interview Details

    Worked with recruiters first, long response at store level; overall, 7 weeks from initial contact to hire, an additional 6 weeks to first day of work. A bit lengthy, I had to follow up and chase down answers.

    Interview Questions
    Negotiation Details
    no
    Accepted Offer
    Neutral Experience
  11. 2 people found this helpful  

    Verizon Wireless Retail Sales Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    They have groups of people coming and you will wait with others as you have first and possibly second interview. You will meet with an HR interviewer who is low level. Be neat, well spoken, smile, have a warm approach, emphasize you are always on time, have excellent attendance record, work well with managers, staff and are a team player that supports management goal as it not only helps the company but also employee job security to support goals and you will get the position.Have an answer as to why you want to work at Verizon.

    Interview Questions
    • Be prepared to answer questions for handling difficult situations and people.   Answer Question
    Negotiation Details
    This is a low level position so you will not have ability to negotiate much on terms, as this is a retail sales job.
    Accepted Offer

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