Verizon Wireless

  www.verizonwireless.com
  www.verizonwireless.com

Verizon Wireless Interview Questions

Updated Nov 19, 2014
Updated Nov 19, 2014
271 Interview Reviews

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  1.  

    Software Engineer Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Phone interview: Ask question about Visa status, GPA and skills. Was decline after stating my Visa status.
    More questions:
    Why did you applied for our company?
    How did you hear about us?

    No Offer
  2. 2 people found this helpful  

    Solutions Specialist Interview

    Anonymous Interview Candidate in Daytona Beach, FL
    Anonymous Interview Candidate in Daytona Beach, FL
    Application Details

    I applied online. The process took 3 weeksinterviewed at Verizon Wireless in September 2014.

    Interview Details

    Applied for the position received an e-mail 5 days later asking for a time to set up an interview I replied with a time that was a week out because of my schedule. The day of the interview I received a phone call from an out of area number pick up and the lady asked for someone else I said that you must have the wrong number and hung up. Later that day about 10 minutes after the scheduled interview time I received a call from the same number as earlier and picked up, this time the person asked for me by name. She said she was the recruiter for Verizon and we would be doing the interview over the phone. Most of the questions she asked were work history or situational questions such as "tell me a time when you had to exceed a customers expectations" followed by two role plays. After about an hour she said that she would like to set up a follow up interview to finish the first one the following week. I agreed and the next week I had a 2nd part to the first interview which went by in less than 30 minutes. I was told I was being moved to the next stage of the interview process which is a face to face interview with the store manager. The recruiter told me that the manager for the store I was to interview for was on vacation and that i would interview with another manager from another store. I was told that I would receive a call within 5 days to schedule an interview however the iPhone 6 was released the very same week so I never did get a call. I called the recruiter who I was unable to get ahold of so I just let if be. The following week I received a call from the manager who I was to interview with and asked if I would be able to come in the next day I arrived 15 minutes early to the interview and waited a total of 35 minutes to do the actual interview. The manager seemed very pre occupied with his phone and laptop for most of the interview and was not very personable. He asked me work history questions and situational questions again the same as the phone interview. The interview lasted about an hour and when it was over I asked how many positions there were and was told it was only one and that he had already interviewed 15 people with another five or six to go. he wished me luck in the future and at that point I realized I would not get the position. Overall this was not the worst interview I have been through not stressful at all and at no time did I feel put on the spot. However the professionalism of the manager was lacking and the process was not as smooth as it should have been. Had I been extended and offer I probably would have declined it based on the interview and hours the manager said I would be working (9am-8pm 6 days a week with a varying schedule). The money may be good but the work/life balance is basically non existent.

    Interview Questions
    • Tell me a time when and explain in detail when you exceeded your goal and teammates goals.   Answer Question
    No Offer
    Negative Experience
    Easy Interview
  3. 1 person found this helpful  

    Customer Service Representative, Call Center Interview

    Anonymous Interview Candidate in Rancho Cordova, CA
    Anonymous Interview Candidate in Rancho Cordova, CA
    Application Details

    I applied through a recruiter – interviewed at Verizon Wireless in September 2014.

    Interview Details

    Applied online, got a call from a recruiter and set up a phone interview. They just ask you questions about previous employment and some STAR questions. I found this format to be super helpful because it helped me form my answer the way they want it. Passed the phone interview and they had me come in the next day for an assessment. It takes a little over an hour and there are questions that have you rate if you agree or disagree and likely or not likely, listening to calls and rating responses on a scale of poor to good, listening to and reading sentences and typing them the same way, then looking at a picture and looking at certain criteria to answer questions and lastly listening to phone calls and transferring them to the proper department and at the same time checking to see if numbers are the same or different. By far the most I have ever done in a job assessment. Passed the assessment now waiting to schedule a face to face interview.

    Interview Questions
    No Offer
    Neutral Experience
    Average Interview
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  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    I pride myself on my customer service skills and my ability to resolve what could be difficult situations.Which drive sales and conditioned people. It was not as long and Argonauts as people explained. I had a god phone interview and a good assessment test. Thye are very nice people

    No Offer
  6.  

    Retail Sales Representative Interview

    Anonymous Interview Candidate in Cary, NC
    Anonymous Interview Candidate in Cary, NC
    Application Details

    I applied online. The process took 4+ weeksinterviewed at Verizon Wireless in September 2014.

    Interview Details

    Applied online and then contacted by recruiter. Recruiter sent me an e-mail with the Verizon Credo (Make sure to pick out parts of the credo) and their "item of the month."

    1st phone interview: Took about 45 mins and was asked typical STAR questions and other interview questions. The recruiter about what stood out to me about the credo. I had to sell the item of the month over the phone.

    2nd phone interview: Scheduled for the following day and was pretty much about the same as the first, but a different person. Went through the interview and was scheduled to come into the store.

    In store: Interviewed with district manager and store manager. Was asked STAR questions and other questions such as "Why do you want to work here" and a few questions about my work history. After going through the interview, I walked out to the store front and was told to sell something to the store manager (the store was busy so don't be surprised to sell in a loud environment). Attempted to sell a phone and didn't do too bad considering my sales experience. The store manager gave a critique and said I would hear back within a week. Heard back about a month later and wasn't offered the position. Didn't mind since I was hired for a position that wasn't related.

    Side notes that may help you decide if this is the position for you (information was gathered during interview from store manager/dm):
    1. Was told hours can be between 40-60 hours (not a problem for me)
    2. Was informed of a "blackout period" from Thanksgiving to January where employees were not able to take personal time or vacation. (not a huge problem for me this year, but next year could be an issue)
    3. You will be expected to sell more than just mobile phones/plans. If you haven't been to a Verizon Store recently, go. You will see they sell many other technology products.

    Overall, I believe Verizon would be a good company to work for. I do hope to work for them in the future, but in a different position.

    Interview Questions
    • Tell me what stood out to you about the Credo (Received through e-mail, I didn't expect to be asked about it on the first phone interview. They will ask on the phone and in person.).   View Answer
    No Offer
    Positive Experience
    Average Interview
  7.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Albuquerque, NM
    Anonymous Interview Candidate in Albuquerque, NM
    Application Details

    I applied online. The process took 2 weeksinterviewed at Verizon Wireless in September 2014.

    Interview Details

    I submitted my application online, shortly thereafter (within a week) I received an email to schedule an interview with a couple of dates. I had to confirm a phone interview via a calendar exchange. I did some research about the company online before the interview. When I spoke with the interviewer, she asked me about Verizon, and why I wanted to work there. There was supposed to be something in the email detailing the company credo , I didn't get it, but I studied that anyway. I took the assessment a couple of days later, but failed the test.

    Interview Questions
    • Describe a time that you had a difficult customer, and how did you react? What was the outcome?   Answer Question
    No Offer
    Neutral Experience
    Easy Interview
  8.  

    Retail Sales Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a weekinterviewed at Verizon Wireless in September 2014.

    Interview Details

    A phone interview came a few days after I was interviewed. I went through two phone interviews with two separate recruiters before I went on my final in-person. It should note that I had to do a Compared to other recruiters, Verizon's recruiting people are some of the nicest people I've encountered (at least in my area). The same goes for the people I was interviewed by during the in-person.

    Instead of being interviewed by one person, I was interviewed by two store managers in adjacent cities--taking place behind the office (where none of the customers see). They took turns answering the questions while one of them input them on the screen.

    Interview Questions
    • In your own words, describe how the Verizon credo ties to your perspective of customer service.   Answer Question
    No Offer
    Positive Experience
    Difficult Interview
  9.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    called for an interview, speak w/ manager, then H.R. rep. once taken for offer, you go to the office to perform a mock call with a guest about products and services and the account. assist with billing or technical issues or both.

    Interview Questions
    • name a time you had a good experience and what was it about?   Answer Question
    No Offer
  10. 1 person found this helpful  

    Solutions Specialist Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 6 weeksinterviewed at Verizon Wireless in August 2014.

    Interview Details

    I applied online and was emailed almost immediately to set up a phone interview by a member of Verizon's Talent Acquisition Team. We scheduled a time for the following week. I was asked basic questions about my job history and why I wanted to work for Verizon. I had to learn about a featured product of the month prior to the call and the company Credo. I was asked questions about that. I had to do a role play selling the feature product over the phone. At the end of the call, the recruiter recommended me to have a second phone interview with another recruiter and said I would be hearing shortly.

    I received another email the next day confirming my second phone interview for a week later. This time I had to learn the SMART way of working and be prepared to discuss it on call. Again, we went over my work history and why I wanted to work at Verizon. Nothing about working SMART was discussed. The recruiter went over what the next step was in the interview process and what I should expect and passed me on to the third and final round.

    I then received an email a day later from the GM at the Retail location I had applied for with a couple of dates to pick from. We settled on one and I went in for my interview. It was your basic, right from the paperwork interview, asking questions and you answering, about scenarios from your work experience, from difficult customers, to going above and beyond your job duties and so forth. Then I had to do a role play on the floor with another employee with a product. They gave me a few minutes to look the product over. I thought the interview went well. I have a lot of experience in the technology field and I had a good feeling about the process. I asked what was the time frame that he was looking to fill the position and he said immediately, but he had a couple more interviews. He would follow up with me next week. I thank him for his time and left.

    I did my basic Thank You email to him for the interview and have heard nothing back. It has been four weeks. I would think a larger employer like Verizon would represent themselves a little better that this.

    Interview Questions
    • How did you change the mind of a customer that did not want your product at all?   Answer Question
    No Offer
    Neutral Experience
    Average Interview
  11.  

    Experience Specialist Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 6+ weeksinterviewed at Verizon Wireless in August 2014.

    Interview Details

    Normally within the hiring process, they give you a phone screening and then a face to face interview. When I applied online, I received an email the next day from an HR rep asking me to set up a phone screening. I selected times for the rest of the week. The rest of the week went by, and I didn't receive a confirmation email or call. I emailed the rep and ask if she would like to set up another phone screening, so I did for the next week. I didn't receive a confirmation or call AGAIN! After that I signed up for more times without asking her, and I received a confirmation email and received a call. The interview itself was easy, just basic STAR questions. I asked the interviewer what the next step was in the hiring process and she said she was going to pass my info onto the hiring manager at the store I was applying to, and I would receive a call within 48 hours to set up a face to face interview. Six days went by without a call, so I called the HR rep to ask what the status was. I reached her voicemail and left a message. I waited a week and heard nothing. I called her two more times and left messages and never received a call back. At that point I put on a shirt and tie, went into the Verizon store and asked for the manager. An assistant manager came out to talk with me (by this time within the hiring process, I had applied for the job over a month ago and had completed the phone interview three weeks ago). The assistant manager said that they had filled the position internally a few weeks ago, and there was no open position! For the "leader in mobile communications" they really do suck at communicating!

    Interview Questions
    • Describe a time where you had to develop a rapport with a customer, how long did it take you to develop and how did you make the experience meaningful for the customer?   Answer Question
    No Offer
    Negative Experience
    Easy Interview

See What Verizon Wireless Employees Are Saying

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Pros: “Good people, easy if you are not mentally challenged, diverse in its way to operate, flexible, career opportunity,” Full Review

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