Verizon Wireless Customer Service Representative Interview Questions

Updated Apr 16, 2015
Updated Apr 16, 2015
210 Interview Reviews

Interview Experience

Interview Experience

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  1.  

    Customer Service Representative Interview

    No Offer
    Neutral Experience
    Average Interview
    No Offer
    Neutral Experience
    Average Interview

    Application

    The process took a weekinterviewed at Verizon Wireless.

    Interview

    Initial interview is conducted through an talent acquisitions manager through the phone. Most questions are basic, and are reasonably typical: tell me about a time you dealt with a difficult customer and how you resolved the problem, tell me about yourself, etc. Then they ask you to do a role play sales, generally they provide the information prior to the interview.

    Interview Questions

  2.  

    Customer Service Representative Interview

    Accepted Offer
    Neutral Experience
    Average Interview
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 3 weeksinterviewed at Verizon Wireless.

    Interview

    The process is different from when I came in. But, I your first interview is on the phone. (could be 2) Then you come in for testing, then a face to face. I believe the face to face could be 2 sessions as well. But, all in all is not bad. Focus on the STAR format and you should do just fine.

    Interview Questions

    • I can't remember any difficult or unexpected questions that I got.   Answer Question

    Negotiation

    I didn't negotiate but, I should have. The pay was pretty good for me starting because I wanted to get in as soon as I could.

  3.  

    Customer Service Representative Interview

    Accepted Offer
    Positive Experience
    Accepted Offer
    Positive Experience

    Application

    I applied online. The process took 4+ weeksinterviewed at Verizon Wireless (Elgin, IL) in January 2015.

    Interview

    Interview process took about 3 weeks. Pretty routine as far as questions and screening process. Everyone I encountered spoke in present tense, "you will", "when you", "we will", Gave positive feedback at all levels of interview.

    Interview Questions

    • STAR questions used. Examples of difficult situations that were resolved. Role play to sell product or services.   Answer Question

    Negotiation

    No negotiation. Very cold offer, write down. Time of call, 48 hours to submit drug test . Background check starts immediately.

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  5.  

    Bilingual Customer Service Representative Interview

    Accepted Offer
    Positive Experience
    Difficult Interview
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied through other source. The process took 2+ weeksinterviewed at Verizon Wireless (El Paso, TX).

    Interview

    Overall the process was long, but worth it! I would say as long as your bilingual, you're set. In the interview they will change the questions up from english to Spanish. I first had a phone interview, and I honestly thought I blew it because I wasn't really prepared for it. I admitted to the interviewer that I was nervous and he said it was ok. Afterwards he told me to go in the next day for a test. I went in, took it, and passed it. It was 6 different sections having to do with multitasking, comprehension, and "I'd rather.." questions. Afterwards they told me to come in for a face to face interview that following Monday. I went in and met with two interviewers. They told me I would either get a call or a email within the next day or two. The next morning I got a call with the job offer. I hope this helps anyone. Good luck!

    Interview Questions

  6.  

    Retail Customer Service Representative Interview

    Accepted Offer
    Easy Interview
    Accepted Offer
    Easy Interview

    Application

    I applied online – interviewed at Verizon Wireless.

    Interview

    Interview questions were very simple and straight forward. My interview started off with me describing my experiences and duties with previous employers. Then on to questions in regards to customer service skills and achievements. Please give and example of a time you went above and beyond for a customer? Are you comfortable working in an environment with sales quotas? How have you dealt with sales quotas in the past? Give an example of a difficult customer service situation and how you handled it?

    Interview Questions

    • What was the most difficult sale that you've ever gotten?   Answer Question

    Negotiation

    No negotiations, just base + commission.

  7. Helpful (1)  

    Customer Service Representative Interview

    Accepted Offer
    Positive Experience
    Easy Interview
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 3 weeksinterviewed at Verizon Wireless.

    Interview

    Applied online, got a call within a week for a phone interview. Called in for an in person interview. At that point took a computer test on my skills and personality. Then met with a floor supervisor. Then called to take a drug test at at lab. Got a call with an offer!

    Interview Questions

    Negotiation

    No negotiation in salary. Everyone started at 12.79 an hour.

  8.  

    Customer Service Representative Interview

    Accepted Offer
    Accepted Offer

    Interview

    Step 1 ) Phone interview
    2) Store interview
    3) get job and start 2 weeks later in nyc for training

    The job is great and i think if you have the opportunity you should definitely take it , you get PTO and the benefits are immaculate , the 401 k plan rocks and its a technology company thats probably gonna run the world one day.

    Interview Questions

    Negotiation

    No negotiating

  9. Helpful (2)  

    Customer Service Representative Interview

    Accepted Offer
    Positive Experience
    Difficult Interview
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 4+ weeksinterviewed at Verizon Wireless (Columbia, SC) in November 2014.

    Interview

    The same day I applied, I received an email requesting I schedule a time for a phone interview. I scheduled my phone interview for the next week and reviewed the information attached in the email as well which had information on the company, training schedule if hired, salary if hired and details on a product. During my phone interview, I was questioned about my past work history, why I wanted to work for Verizon and situational questions. The phone interview took about an hour. They gentleman conducting my interview said I did well and asked me to come in for an assessment the following week. The assessment was ok. However, in some sections, it is hard to gauge how well you may be doing because the questions and tasks were so left field in my mind. The assessment took me around 30-40 minutes to complete. After I finished the assessment I was taken out of the room and was told I passed and scheduled a 1:1 interview the next day. I enjoyed my 1:1 interview because I was in a comfortable room with one supervisor who made me feel at ease so that interview went well and lasted 45 minutes. I had to answer more situational questions, sell a product and do a mock customer call. I was told they would be in contact with me when they made a decision. A week later I was called and had to confirm information on my application and then they offered me the position.

    Interview Questions

    • "How does Verizon fit into your career goals." "Name a time you had to deal with a difficult customer." "Name a time I had to complete a difficult task in a small time period."   1 Answer

    Negotiation

    No negotiation.

  10. Helpful (3)  

    Customer Service Representative Interview

    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a weekinterviewed at Verizon Wireless.

    Interview

    Hiring process is usually very long, required at least 4 interviews. The first was over the phone, the next was in person and for testing, the next was also in person, and the last was over the phone basically telling me that I had the job.

    Interview Questions

  11.  

    Customer Service Representative Interview

    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 1+ weekinterviewed at Verizon Wireless (Matthews, NC) in November 2014.

    Interview

    Applied 11/14/14, I was called the same day and had a telephone interview and then went in the office for an assessment the next day. The final interview was scheduled at my convenience the next week.

    Interview Questions

    • Explain a time in which you had to multi-task 2 or more things. How did you do it and what was the outcome.   Answer Question

    Negotiation

    There wasn't any negotiation.

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