Verizon Wireless

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  www.verizonwireless.com

Verizon Wireless Sales Representative Interview Questions

Updated Dec 11, 2014
Updated Dec 11, 2014
290 Interview Reviews

Interview Experience

Interview Experience

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  1.  

    Retail Sales Representative Interview

    Anonymous Interview Candidate in Fresno, CA
    Anonymous Interview Candidate in Fresno, CA
    Application Details

    I applied online. The process took 2 weeksinterviewed at Verizon Wireless in October 2014.

    Interview Details

    I applied online, got emailed the next day that said I was selected as a candidate. Cool. They sent pdf's of the job description, a checklist you must fill out and resend to the HR, and then a flyer of their most recent deal of the month. Emailed the info they wanted then was asked to set up a phone interview. Got the phone interview almost a week later. They ask about you work history and if you have ever been on commission, then they ask you what you think of verizon, why you want to work there, what does verizon mean to you? Then you role play using the pdf of the deal of the month. I feel as that was easy and feel I nailed it. Then they ask you again about your work experience, kinda got the feeling they are paranoid that you may be lying about your work experience. They keep asking you about where you worked and the dates and if you are chosen for the next step, can you provide pay stubs of the companies you worked for. At the end of the day they said they would call within the next week for a possible in person interview. They also said i did well with selling the product, which made me feel I had this in the bag. Well I didn't. I emailed the HR and called her office and left a message stating i was still very interested in joining the team. A few days later I got an email saying that i didn't meet the criteria they work looking for. Talk about be led on.

    Interview Questions
    • Nothing difficult. Simple questions that you should know because they only ask you about yourself. Read the Pdf's they send you and you should be fine.   Answer Question
    No Offer
    Negative Experience
    Average Interview
  2.  

    Retail Sales Representative Interview

    Anonymous Interview Candidate in Lansing, MI
    Anonymous Interview Candidate in Lansing, MI
    Application Details

    I applied online. The process took 7 weeksinterviewed at Verizon Wireless.

    Interview Details

    Worked with recruiters first, long response at store level; overall, 7 weeks from initial contact to hire, an additional 6 weeks to first day of work. A bit lengthy, I had to follow up and chase down answers.

    Interview Questions
    Negotiation Details
    no
    Accepted Offer
    Neutral Experience
  3. 1 person found this helpful  

    Retail Sales Representative Interview

    Anonymous Interview Candidate in Cary, NC
    Anonymous Interview Candidate in Cary, NC
    Application Details

    I applied online. The process took 4+ weeksinterviewed at Verizon Wireless in September 2014.

    Interview Details

    Applied online and then contacted by recruiter. Recruiter sent me an e-mail with the Verizon Credo (Make sure to pick out parts of the credo) and their "item of the month."

    1st phone interview: Took about 45 mins and was asked typical STAR questions and other interview questions. The recruiter about what stood out to me about the credo. I had to sell the item of the month over the phone.

    2nd phone interview: Scheduled for the following day and was pretty much about the same as the first, but a different person. Went through the interview and was scheduled to come into the store.

    In store: Interviewed with district manager and store manager. Was asked STAR questions and other questions such as "Why do you want to work here" and a few questions about my work history. After going through the interview, I walked out to the store front and was told to sell something to the store manager (the store was busy so don't be surprised to sell in a loud environment). Attempted to sell a phone and didn't do too bad considering my sales experience. The store manager gave a critique and said I would hear back within a week. Heard back about a month later and wasn't offered the position. Didn't mind since I was hired for a position that wasn't related.

    Side notes that may help you decide if this is the position for you (information was gathered during interview from store manager/dm):
    1. Was told hours can be between 40-60 hours (not a problem for me)
    2. Was informed of a "blackout period" from Thanksgiving to January where employees were not able to take personal time or vacation. (not a huge problem for me this year, but next year could be an issue)
    3. You will be expected to sell more than just mobile phones/plans. If you haven't been to a Verizon Store recently, go. You will see they sell many other technology products.

    Overall, I believe Verizon would be a good company to work for. I do hope to work for them in the future, but in a different position.

    Interview Questions
    • Tell me what stood out to you about the Credo (Received through e-mail, I didn't expect to be asked about it on the first phone interview. They will ask on the phone and in person.).   View Answer
    No Offer
    Positive Experience
    Average Interview
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  5. 1 person found this helpful  

    Retail Sales Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a weekinterviewed at Verizon Wireless in September 2014.

    Interview Details

    A phone interview came a few days after I was interviewed. I went through two phone interviews with two separate recruiters before I went on my final in-person. It should note that I had to do a Compared to other recruiters, Verizon's recruiting people are some of the nicest people I've encountered (at least in my area). The same goes for the people I was interviewed by during the in-person.

    Instead of being interviewed by one person, I was interviewed by two store managers in adjacent cities--taking place behind the office (where none of the customers see). They took turns answering the questions while one of them input them on the screen.

    Interview Questions
    • In your own words, describe how the Verizon credo ties to your perspective of customer service.   Answer Question
    No Offer
    Positive Experience
    Difficult Interview
  6. 2 people found this helpful  

    Verizon Wireless Retail Sales Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    They have groups of people coming and you will wait with others as you have first and possibly second interview. You will meet with an HR interviewer who is low level. Be neat, well spoken, smile, have a warm approach, emphasize you are always on time, have excellent attendance record, work well with managers, staff and are a team player that supports management goal as it not only helps the company but also employee job security to support goals and you will get the position.Have an answer as to why you want to work at Verizon.

    Interview Questions
    • Be prepared to answer questions for handling difficult situations and people.   Answer Question
    Negotiation Details
    This is a low level position so you will not have ability to negotiate much on terms, as this is a retail sales job.
    Accepted Offer
  7.  

    Verizon Wireless Retail Sales Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 daysinterviewed at Verizon Wireless in August 2014.

    Interview Details

    Very long process, was at their hiring facility for four hours. Repetitive questioning and managers didn't really seem qualified to conduct interviews. Call center setting was a turn off. Also scheduling was not appealing.

    Interview Questions
    No Offer
    Average Interview
  8. 3 people found this helpful  

    Retail Sales Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4+ weeksinterviewed at Verizon Wireless.

    Interview Details

    THe process was not too challenging, you have to take a few test and quizzes...they ask a lot of 5 star questions. I had to take a computerized test, then go in for an interview, if you do well on the initial interview, you will be invited back for an interview with the district manager. Overall, the process was not bad, you must be prepared to talk a lot about sales.

    Accepted Offer
  9.  

    Retail Sales Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Verizon Wireless.

    Interview Details

    I was called almost immediately from a requiter and then the interview was set up the next day. Interview took a long time and we sat awkwardly close in a small room. The job description was the longest part with very few personal questions. I didn't feel like I got enough time to sell myself for the position. Basically, we just went over my work experience and that was pretty much it.

    Interview Questions
    No Offer
  10. 4 people found this helpful  

    Retail Sales Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    The process took 3 weeksinterviewed at Verizon Wireless.

    Interview Details

    There were 3 Interviews in all. 2 Over the phone 1 face-to-face. I applied online. I received an email 4 days later requesting a Phone Interview with an HR person. This interview consisted of question such as "tell me about a time when." There was also a small role play that was based on information sent prior to the first interview. The second interview consisted only of behavioral based questions.. such as "remember a time when." After the 2nd interview I was contacted by the district manager to schedule my third interview which was face-to -face. This interviewer was very personable and asked questions about e as well as behavioral based questions. There was also a role play where the district manager acted as if he was a customer. His main objective was to see how i interacted with the customer and if i could "sale.' I was given great feed back from him, and was told i would here back from an HR representative with in 7 days. I was contacted by email first asking for a date that was best to contact me then on that date I received a phone call that informed me of my employment offer.

    Interview Questions
    • What set you aside and makes you different from other candidates?   View Answers (2)
    Negotiation Details
    No negotiation.
    Accepted Offer
    Positive Experience
    Average Interview
  11.  

    Retail Sales Representative Interview

    Anonymous Interview Candidate in Houston, TX
    Anonymous Interview Candidate in Houston, TX
    Application Details

    I applied online. The process took 3 weeksinterviewed at Verizon Wireless in July 2014.

    Interview Details

    Talked to recruiter at job fair, was told to go online and fill out job app. I filled out the job app was called quickly to schedule a phone interview. The first phone interview had a little trouble because the person kept pushing the interview date back ( good for me). I was basic easy sales questions. Then she said at the end I would get a phone call to schedule second interview. Second phone interview was a little more serious. I made it to the third interview ( in store with manager). I waited over 30 minutes for my interview since they were running behind time. I went to a small room with a male and female manager , they asked me questions( Not too hard). at the end he said we will let you know in about a week. I think that there was supposed to be a second part to the interview that day if i did good on the first part of the interview but i did not get it. he walked me to the door after the interview lol. Its been a week and two days. I have not heard a yes or no. If given a no which i think i was most likely given, They could at the least emailed me or told me something. STILL WAITING LOL

    Interview Questions
    • Do you have verizon? Mostly how you determine to sale items to a customer...   View Answer
    No Offer
    Neutral Experience
    Easy Interview

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