Verizon Wireless Interview Questions & Reviews
Getting an Interview
- Popular Job Titles:
- Retail Sales Representative (196)
- Customer Service Representative (152)
- Sales Representative (51)
- Sales Associate (15)
- Retail Sales Consultant (12)
- Business Account Executive (12)
- Customer Care Representative (10)
- Technical Support Representative (8)
- Assistant Retail Store Manager (8)
- Technical Support Coordinator (8)
- Account Executive (7)
- Customer Service (7)
- Customer Specialist (7)
- Customer Service Supervisor (7)
- Senior Sales Representative (6)
- Intern (6)
- Store Manager (6)
- Retail Store Manager (6)
- Senior Customer Service Representative (5)
- Major Account Manager (5)
- Assistant Store Manager (5)
- Sales (5)
- Financial Services Representative (4)
- RF Engineer (4)
- Customer Service Specialist (4)
- Manager (4)
- Marketing Manager (4)
- Telesales (4)
- TELESALES Representative (4)
- Retail Leadership Development Program (4)
Customer Service Representative Interview (Neutral Experience; Average Interview)
I applied online and the process took 2+ weeks - interviewed at Verizon Wireless in March 2014.
Interview Details – Verizon will hire almost anyone, as long as you do not have a criminal record. There is an assessment that must be passed before an interview is granted. Keep you answers as customer friendly as possible.
Interview Question – Name a time when you had to deliver bad news. View Answer
Verizon Wireless Retail Leader Development Program Interview (Neutral Experience; Easy Interview)
I applied through college or university and the process took a day - interviewed at Verizon Wireless.
Interview Details – Typical retail job interview. Why do you want to work for Verizon? What challenges have you faced and how did you overcome them? I was also questioned about all of my previous jobs and why I left them and what I did or didn't like about them, including current job.
Interview Question – I wasnt expecting to be asked about my first job I had when I was 15. Answer Question
Retail Sales Representative Interview (Positive Experience; Difficult Interview)
I applied through a recruiter and the process took 4+ weeks - interviewed at Verizon Wireless in April 2014.
Interview Details – was contacted through HR from a referral from a friend, had my first phone interview, on the spot was schedualed for my second one, then after that i was called in for a face to face interview, i still havent been contacted for a final HR interview.
Interview Question – Sell me anything in this room, (i chose to sell him his iphone) View Answer
Technical Support Coordinator Interview (Positive Experience; Average Interview)
I applied online and the process took 4+ weeks - interviewed at Verizon Wireless in January 2010.
Interview Details – took a computer knowledge test, passed on the spot and an interview date was set up, interviewed with HR and then a Supervisor.
Interview Question – What will you like to improve on. Answer Question
Retail Sales Representative Interview (Neutral Experience; Average Interview)
I applied online and interviewed at Verizon Wireless.
Interview Details – Interviewed for the job but was not hired. Interview was basic. Called me in, met with the manager, asked me sales based questions as well as education and history.
Interview Question – Asked me to participate in a sales roleplay activity. Have not done this during other interviews before so it caught be a bit offguard. Answer Question
Credit Orders and Operations Representative Interview (Positive Experience; Difficult Interview)
I applied online - interviewed at Verizon Wireless in April 2014.
Interview Details – I applied through career builder and was contacted within 2 days by a verizon recruiter. Within2 more days I had taken an onine personality assessment and behavioral assessment. Then 3 days later I had a phone interview with recruiter. Personality questions and scenario questions where in abundance. This was only about 15 minutes though. She then scheduled a face to face interview with a supervisor in the department i was interviewing for. The lady was very expressionless and by the book. The questions were all, "tell me a time when...". I couldn't tell if I done good or bad, but later that afternoon they scheduled a second in person interview 2 days away. We're 9 days in now. The second interview was by the department head and she was very nice. She was calm and soft spoken. She again asked scenario questions. I'm now waiting to hear back. This department is open10am-10pm 7 days and holidays. The center currently closes at 10pm. Overall great impression of company and excellent benefits including tuition reimbursement. Dress business professional for interviews.
Interview Question – Tell me a time when you weren't able to help a customer. How did they react? And what did you do? Answer Question
Retail Sales Representative Interview (Negative Experience; Average Interview)
I applied online and the process took 3 weeks - interviewed at Verizon Wireless in March 2014.
Interview Details – I applied online and they called to set up a phone interview. The recruiter never even looked at my resume. They had no idea I hadn't graduated college yet.
Interview Question – What are your short-term plans. Answer Question
Customer Service Representative Interview (Positive Experience; Average Interview)
I applied online - interviewed at Verizon Wireless in March 2014.
Interview Details – I am currently going through the hiring process for Verizon!! I was contacted a couple days after posting my application on their website. I scheduled to have my first phone interview 3/21 it went very well!! I then took a computer assessment test on 2/24 which was not difficult either. After the test I scheduled another phone interview (this time the question were asked in STAR format) that following day. Again I felt like I did well on this interview too :) (it was a little harder than the first but the interviewer was very friendly)..I am now waiting to hear back and see if I will go through with the face to face interview with a hiring manager. Fingers cross and prayers sent I get the position!
Interview Question – average STAR format interview question..fairly easy if you have customer service experience Answer Question
Engineer III - Specialist - Construction/Construction Manager Interview (Neutral Experience; Difficult Interview)
I applied online and the process took 6 weeks - interviewed at Verizon Wireless in March 2014.
Interview Details – Initially contacted by HR for phone screen after submitting online via the company website. HR informed me the process would take between 4 - 6 weeks.
I was contacted via email by a Principal Equipment Engineer to schedule a telephone interview which would include the hiring manager, which I did for one week later.
During the interview, I was informed that since the hiring manager was new to Verizon Wireless, this was why the Equipment Engineer was assisting the hiring manager. The interview consisted of behavioral questions, some of them multi-step. I found it curious that the hiring manager "had to leave for an emergency" after only two questions and answers. I completed the interview with the Equipment Engineer after about 45 minutes. He advised me that they would be in contact within one week, if they were interested in a second interview, face to face.
I was contacted to schedule the second interview with the hiring manager and the Equipment Engineer, which was to occur in one week. (3 weeks have passed since initial call from HR)
Face to face interview included the Principle Equipment Engineer, the hiring manager and the Principle Construction Engineer with whom I would be working. The second interview was also additional behavioral questions lasting about 50 minutes, and also included some general technical questions regarding equipment, RF frequencies and antennas in the last five minutes.
It was after the formal interview concluded and I was being escorted out of the office by the Principle Construction Engineer that he conversationally informed me that they were looking for someone with hands-on technical experience installing, diagnosing, troubleshooting and successful operation of all of the cell site equipment including cabling and antennas.
After six weeks had passed and I had not received any communication from Verizon Wireless, I emailed the initial HR contact regarding the status of their decision. I subsequently received a call the next day from the hiring manager who apologized for the lack of communication. He indicated that they decided to go in another direction and I was not selected. I asked him if I did not meet their needs or communicate how I meet the job requirements by my interview answers and how I presented myself - he stated the same thing the Principle Construction Engineer said after the face-to-face interview, they decided to go with someone who had more direct, hands-on equipment experience and skills.
Interview Question – Tell us about a time in which you helped a business partner of your employer. Give us the situation, describe what you did, how it helped the business partner, as well as the effect on your employer. Answer Question
Interviews for Top Jobs at Verizon Wireless