Verizon Wireless Interview Questions

Updated Sep 12, 2014
Updated Sep 12, 2014
250 Interview Reviews

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  1. 2 people found this helpful  

    Accounting and Finance Interview

    Anonymous Interview Candidate  in  Orlando, FL
    Anonymous Interview Candidate in Orlando, FL
    Application Details

    interviewed at Verizon Wireless in November 2013.

    Interview Details

    I applied online, the process took about 2 weeks, there are two interviews. First is phone interview and the second one is in person interview. The interviewer is not directly from their HR. It is a third party talent research company. The overall experience is fair

    Interview Questions
    • Fair questions. why Verizon? Why should we hire you? The most meaningful things that you ever done   Answer Question
    No Offer
    Neutral Experience
    Easy Interview
  2.  

    Customer Care Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online - interviewed at Verizon Wireless.

    Interview Details

    I had my 1st phone interview today with verizon. It wasnt as bad as i thought it was going to be. Next step assessment test. I've heard this can be a long process with 2 or 3 interviews, on the phone and in person. If anyone has taken the assessment test for verizon I would greatly appreciate any advise and/or tips. Next training class starts August 11th, I hope to be in it!!!

    Interview Questions
    • The most difficult question I was asked was,"What would be your biggest challenge in this position".   Answer Question
    No Offer
    Positive Experience
    Average Interview
  3.  

    Customer Service Specialist Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 5 days - interviewed at Verizon Wireless in June 2014.

    Interview Details

    Had two phone interviews, basic questions. On the second phone interview I had about 5 to 7 questions.
    Tell me a time when you had to deal with a difficult customer or manager. answer in STAR format.
    Give good details

    Interview Questions
    • How do you feel about technology. Why do you want to work in retail. Where do you see yourself in five years. give me an example of when you had to find the needs of a customer.   Answer Question
    No Offer
    Positive Experience
    Difficult Interview
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  5.  

    Customer Specialist Interview

    Anonymous Interview Candidate  in  Albuquerque, NM
    Anonymous Interview Candidate in Albuquerque, NM
    Application Details

    I applied online. The process took 3 weeks - interviewed at Verizon Wireless in May 2014.

    Interview Details

    Applied online, received a call for phone interview on 5/5/14, basic behavioral questions. After that was scheduled for rigorous skills testing, ie: problem solving, customer service skills, multi tasking, typing. Dd i mentioned the test was very RIGOROUS, it took 1-2 hours.

    Interview Questions
    • It was panel interview, HR rep and supervisor. There was 5 questions, not your ordinary behavioral questions. I was so in ahhh with mouth open, I forget the questions.   Answer Question
    No Offer
    Negative Experience
    Difficult Interview
  6.  

    Retail Sales Representative Interview

    Anonymous Interview Candidate  in  Saint Louis, MO
    Anonymous Interview Candidate in Saint Louis, MO
    Application Details

    I applied online - interviewed at Verizon Wireless in April 2014.

    Interview Details

    After completing the online application, and a related quiz, I was scheduled for a phone interview with HR. I was sent an email with an attachment with info. about an accessory, as well as a page about the position and company to study before the interview.
    During a portion of the interview, the caller played the roles of two types of customers, asking for info. about the accessory mentioned above. The remainder was mostly typical, questions about me and my personality, what I thought about the VW credo, etc.
    The VW interviewer was very friendly, and gave a lot of feedback on what I needed to improve on, as well as bringing out what he liked. He concluded by informing me that he would send me on to the store manager at the store in to which I was applying for.

    The in-person interview was in some ways easier than the phone interview, and the manager was a very friendly and knowledgeable individual. This was more of a typical interview, with some case questions similar the the 1st interview, but no role play.

    I waited several days after the in-person interview, and finally decided to call the fellow for the phone interview, who informed me that they had moved on to other candidates. This was understandable, as I had no sales experience, but I should not have been the one calling to get the information.

    Interview Questions
    • The most difficult question was stating a time where I was in the position of trying to sell someone a product, as I had not had any prior sales experience.   View Answer
    No Offer
    Positive Experience
    Average Interview
  7.  

    Retail Sales Representative Interview

    Anonymous Interview Candidate  in  Newport News, VA
    Anonymous Interview Candidate in Newport News, VA
    Application Details

    I applied online. The process took 3 months - interviewed at Verizon Wireless in April 2014.

    Interview Details

    Applied online in Feb didn't recieved a phone call until April had a prescreen interview followed by an assessment I than receive an offer letter with training information an hourly rate as well as information on a product they sold was told that I would need to sell it over the phone was scheduled for a face to face interview a week later very laid back also has to sell a product to another interviewer was told I did great and would be called to schedule training never heard anything back after various calls

    Interview Questions
    No Offer
    Negative Experience
    Average Interview
  8.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Winter Garden, FL
    Anonymous Interview Candidate in Winter Garden, FL
    Application Details

    I applied online. The process took 1 week - interviewed at Verizon Wireless in May 2014.

    Interview Details

    After completing the online application I was contacted for an over the phone interview, which consisted of a few background questions and a few situational questions. Next I was passed on to an HR phone interview which consisted of a little more difficult situational questions, still quite easy. Once I passed this interview I was scheduled for a face to face interview with the store hiring manager, this was a very relaxed environment interview and the questions were not difficult at all, just situational and background questions.

    Interview Questions
    • Give an example of when you had to troubleshoot an electronic device over the phone with a customer. (trying to remember an exact example was challenging)   View Answer
    No Offer
    Neutral Experience
    Average Interview
  9.  

    Customer Service Specialist Interview

    Anonymous Interview Candidate  in  Tampa, FL
    Anonymous Interview Candidate in Tampa, FL
    Application Details

    I applied online. The process took 1+ week - interviewed at Verizon Wireless in May 2014.

    Interview Details

    I applied online and the process took a little over 1 week - interviewed at Verizon Wireless in May 2014.
     May 1st. Received an email to setup a phone interview with a recruiter, in this email she provided enough information about the position including salary, job descriptions, schedules and a list of time slots available for the phone interview. 4 days later I had the phone interview, she went over the details for the position, including benefits, schedule, training and asked me a couple of questions about my work experience as stated on my resume. Two questions following the STAR format. It went well so she sent me another email to schedule the assessment, and 3 days later and took the test, but failed.

    Interview Questions
    • The test assessment details are already in this forum, The only suggestion I have is to read all the instructions carefully and do the practice sessions before you begin each section.   Answer Question
    No Offer
    Positive Experience
    Average Interview
  10.  

    Marketing Intern Interview

    Anonymous Interview Candidate  in  Bellevue, WA
    Anonymous Interview Candidate in Bellevue, WA
    Application Details

    I applied through an employee referral - interviewed at Verizon Wireless in March 2014.

    Interview Details

    Received a phone interview after an employee referral. Took a few weeks after my application before I was contacted. Interview was awkward. The woman seemed distracted or maybe tired because it was the end of the day and it through me off. Not surprised I didn't get an offer. Never heard back and yes or no though, even after I sent two emails to check in.

    Interview Questions
    • Just situational but some were basically asking the same question which made it difficult.   Answer Question
    No Offer
    Neutral Experience
    Average Interview
  11.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Wallingford, CT
    Anonymous Interview Candidate in Wallingford, CT
    Application Details

    I applied online. The process took 2+ weeks - interviewed at Verizon Wireless in March 2014.

    Interview Details

    Verizon will hire almost anyone, as long as you do not have a criminal record. There is an assessment that must be passed before an interview is granted. Keep you answers as customer friendly as possible.

    Interview Questions
    • Name a time when you had to deliver bad news.   View Answer
    No Offer
    Neutral Experience
    Average Interview

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