Verizon Wireless Interview Questions

Updated Aug 26, 2015
344 Interview Reviews

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344 Candidate Interview Reviews Back to all Interviews

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  1.  

    Customer Service Representative Interview

    Anonymous Employee in Boston, MA
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 2+ months. I interviewed at Verizon Wireless (Boston, MA) in April 2015.

    Interview

    Took about 2 months, a few phone interviews a month after the initial application, and then an interview at the store with 2 managers where you went over basic interview questions and then did a role play where you had to sell your phone

    Interview Questions

    • How would you handle a problem in a change in the pay structure that arose amongst your peers?   Answer Question
  2.  

    Solutions Specialist Interview

    Anonymous Employee in Los Angeles, CA
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. I interviewed at Verizon Wireless (Los Angeles, CA) in April 2015.

    Interview

    Phone screen preliminary interview. Job description and series of behavioral questions. Discussed previous work experience from resume. Interview was about 30 min. Interview process consists of successful completion of online assessment, a phone screen, and in-person interview. Notice of job offer is by phone.

    Interview Questions

  3.  

    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Verizon Wireless in April 2015.

    Interview

    First interview a phone screen with STAR formatted questions and the opportunity to sell a product from the initial email by way of two role plays. Was offered a follow up face to face interview with multiple managers for various available Solution Specialist positions around the area. It was very unprofessional as they were all late and joked throughout much of the interview. From there they asked if I had time to move onto the next portion of the interview process that involved a role play they described. They left allowing time to look over products, returned, then gave a completely different role play than suggested. A great opportunity to show how you can be quick on your feet but their sales floor offered very little information about the products on display. Be prepared for this final role play. I did not prepare for it as I had not seen it previously mentioned by glass door reviews of the interview process.

    Interview Questions

    • Do you have a problem with retail hours? Why are you leaving your current position?   Answer Question
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  5.  

    Internship Interview

    Anonymous Employee
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. I interviewed at Verizon Wireless.

    Interview

    Applied online, received email from recruiter asking to set up a time for a phone interview. Had a negative experience with the particular recruiter. She didn't get my email about my preferred times, and I had to call her. The interview was about 25 minutes long, and at the end she told me that I would be moving on to the next stage, but for a position which I had not applied for (I applied for Network/IT and they placed me in CS/Development when I had no experience in it). She realized this about a week after the interview and asked for my resume so she could forward it to the Network/IT hiring manager. I have not heard back from them despite repeatedly following up for the past few months.

    Interview Questions

    • What are you short term and long term plans?   Answer Question
    • Why do you want to intern with Verizon Wireless?   Answer Question
    • Describe a time you had to work with a challenging member of a team, how did you cope with it?   Answer Question
  6.  

    Customer Service Representative Interview

    Anonymous Employee in Charleston, SC
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at Verizon Wireless (Charleston, SC).

    Interview

    It was a long process. I had two interviews. I thought it went good but I guess not because I didn't get it. I reapply but haven't heard anything yet. From what I heard it's stressful to work there.

    Interview Questions

  7. Helpful (3)  

    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. I interviewed at Verizon Wireless.

    Interview

    Applied online followed by a phone interview then called in for an assessment. Passed the assessment and was schedualed for face to face interview. They showed me around the building asked some behavioral questions then did a mock call. It seemed to go veryvery well. Then she said ok youll hear from us in a couple days. A few days later recieved an email saying they found more qualified people.

    Interview Questions

  8.  

    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied through college or university. I interviewed at Verizon Wireless.

    Interview

    I have only had one phone interview with them so far and I am still waiting to hear back. I just emailed the woman who interviewed my and she said that no decisions have been made so far. The process has been slow but there was good chemistry and the questions weren't too difficult to answer.

    Interview Questions

    • Tell me about a time that you had to juggle multiple projects and how it turned out.   Answer Question
  9. Helpful (1)  

    Solutions Specialist Interview

    Anonymous Employee in Lebanon, TN
    No Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Verizon Wireless (Lebanon, TN) in March 2015.

    Interview

    The process itself took about 3 weeks. I applied online on a Thursday, Friday I received an email prompting me to schedule a phone interview; I scheduled it for the following Tuesday. After I scheduled the interview i received an email confirming the interview time and a 2nd email that talks about the company's credo and one accy... It is vital that you review this email as you will be asked what you liked about the company's credo as well as asked to sell the featured accessory through roll play. The phone interview was fairly easy. I was asked behavioral questions and answered them in the STAR format. After the interview the HR representative told me that I passed the interview and that I would be contacted within 48 hrs. I was contacted on Friday and scheduled an in person interview for Tuesday... Make sure that if you get this far you prepare yourself for this interview. Practice answering behavioral questions at home and come up with preconceived answers for the questions "why Verizon?" "What can you offer the company?" I did not prepare myself and stumbled with some of the questions which ultimately cost me the opportunity. The in store interview consisted of two store managers and lasted about 45 minutes. The managers are trained to express little feedback durring the interview process which inturn was nerve racking.

    Interview Questions

    • Tell me about a time that you went above and beyond to reach a goal? I am looking for details. Why Verizon? What is a pet peeve of yours in the work place?   Answer Question
  10.  

    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. I interviewed at Verizon Wireless.

    Interview

    I applied online and received an email the next day to set up a phone interview. We agreed to have the phone interview the following day. The HR lady called just a couple of minutes after the agreed upon time. She alternated between telling me about the position and asking questions. My original email included a couple of videos that I needed to watch as well as a flyer about one of their accessories. Be sure to review these items because you will be asked about them. She wanted to know how I felt about the company credo. We also did a couple of role plays about the accessory of the month (the item that was in the emailed flyer). The phone interview lasted roughly 45 minutes. At the end, she said she was going to move me onto the second phase of the interview process and have a manager reach out to me to schedule an in person interview. I was told it could take a week. About 6 days later, a manager did call. Unfortunately, he was leaving for vacation the next day and was hoping that I could come in that same day for an interview. I already had commitments made for the day that I was unable to get out of. He said he understood and told me he'd call back when he got into the office so he could check his calendar for after he returned from vacation. I never got a call back. It's now been over a week since he came back from vacation and still no call. I reached out to the HR representative through email and she quickly responded telling me she would reach out to the manager and see when I could get in for an interview. I never heard back. I find it very disappointment that I made it through the 45 minute phone interview only to be discarded because I was unable to make it in for a same day interview. Very unprofessional in my opinion.

    Interview Questions

  11.  

    Solution Specialist Interview

    Anonymous Employee in San Mateo, CA
    No Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at Verizon Wireless (San Mateo, CA) in March 2015.

    Interview

    Brief phone Interview with recruiter followed by an interview with a store manager & solution specialist lead. The interview was pretty simple. I received an email with my answer.

    Interview Questions

See What Verizon Wireless Employees Are Saying

  Former B2B in Greensboro, NC

Pros: “Company has plenty of opportunity to earn extra money. Management helps you to earn more. Very team oriented. Great co workers.Competitive pay plans. Benefits.Competitive spiffs for...”“Company has plenty of opportunity to earn extra money. Management helps you to earn more. Very team oriented. Great co workers.Competitive pay plans. Benefits.Competitive spiffs for motivation. Monthly incentives for sales, and rewards” – Full Review

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