Verizon Wireless Interview Questions

Updated Mar 21, 2015
Updated Mar 21, 2015
300 Interview Reviews

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300 Candidate Interview Reviews Back to all Interviews

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  1.  

    Customer Service Representative Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied online. The process took 2 weeksinterviewed at Verizon Wireless.

    Interview Details

    Initially applied online. About a week later received an email that I had qualified for a phone interview. Scheduled that for a few days later. Lasted about 30 minutes, went over application and answered a few questions in the STAR format. Was informed I passed and scheduled a Skills Assessment for the following week. Skills Assessment lasted about an hour, 7 different parts as described in other reviews. This was pass or fail. I passed and scheduled a face to face interview for two days later. This was two parts, STAR format questions then role playing. Received an email that HR would review everything and I'd hear back in a few days.

    Interview Questions
    No Offer
    Positive Experience
    Easy Interview
  2. 2 people found this helpful  

    Retail Sales Representative Interview

    Anonymous Employee in Fresno, CA
    Anonymous Employee in Fresno, CA
    Application Details

    I applied online. The process took 2 weeksinterviewed at Verizon Wireless in October 2014.

    Interview Details

    I applied online, got emailed the next day that said I was selected as a candidate. Cool. They sent pdf's of the job description, a checklist you must fill out and resend to the HR, and then a flyer of their most recent deal of the month. Emailed the info they wanted then was asked to set up a phone interview. Got the phone interview almost a week later. They ask about you work history and if you have ever been on commission, then they ask you what you think of verizon, why you want to work there, what does verizon mean to you? Then you role play using the pdf of the deal of the month. I feel as that was easy and feel I nailed it. Then they ask you again about your work experience, kinda got the feeling they are paranoid that you may be lying about your work experience. They keep asking you about where you worked and the dates and if you are chosen for the next step, can you provide pay stubs of the companies you worked for. At the end of the day they said they would call within the next week for a possible in person interview. They also said i did well with selling the product, which made me feel I had this in the bag. Well I didn't. I emailed the HR and called her office and left a message stating i was still very interested in joining the team. A few days later I got an email saying that i didn't meet the criteria they work looking for. Talk about be led on.

    Interview Questions
    • Nothing difficult. Simple questions that you should know because they only ask you about yourself. Read the Pdf's they send you and you should be fine.   Answer Question
    No Offer
    Negative Experience
    Average Interview
  3.  

    Customer Service Specialist Interview

    Anonymous Employee in Rancho Cordova, CA
    Anonymous Employee in Rancho Cordova, CA
    Application Details

    I applied through a recruiter. The process took 2 weeksinterviewed at Verizon Wireless in October 2014.

    Interview Details

    I was contacted from an HR recruiter who had found my resume on Indeed and was asked to fill out an online application for the position and to contact him to schedule a phone interview if I was interested. The phone interview lasted about an hour with general interview questions and then I scheduled an assessment that you take at the employment location. The test is broken up into 7 sections that are all taken online. It consists of basic typing, multi-tasking, listening to telephone calls and a few other things, if you are good with computers and have common sense then you will pass it. I was then scheduled for a face to face interview 2 days later in which I totally bombed. The two men interviewing me seemed really irritated, probably had to do with the fact they they were wearing Giants clothing and the World Series was on. They asked me a few questions about why I wanted to work for Verizon and my current responsibilities with the job I have now. The rest of the interview consisted of mock telephone calls. One I had to sell them my iPhone 5s, the other a customer was unhappy about how expensive his bill was, the other a family wanted all new smart phones and a few others. I suggest you really take the time to prepare for how you are going to answer the questions, I did not and it was terrible. After the interview I knew I knew I was not going to be offered the position and was emailed 10 days later confirming.

    Interview Questions
    • I was completely unprepared for the face to face because I only expected 1 "sell me this..." situation and it was 30 minutes of those types of questions. I was thrown off guard because I guess I really didn't think about the sales aspect of the job, only the customer support.   Answer Question
    No Offer
    Average Interview
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  5.  

    Computer Science Co-Op Interview

    Anonymous Employee in Folsom, CA
    Anonymous Employee in Folsom, CA
    Application Details

    I applied through college or university. The process took 2 weeksinterviewed at Verizon Wireless in October 2014.

    Interview Details

    Met with two very nice employees in the engineering field who conducted the interview. Pretty standard questions, but easy going. Seems like a place where they value team dynamics more than technical skills, which I thought was a plus. Come prepared with details of situations where you've worked in teams and the process you go through when completing a project.

    Interview Questions
    No Offer
    Positive Experience
    Easy Interview
  6.  

    Customer Service Interview

    Anonymous Employee in Alpharetta, GA
    Anonymous Employee in Alpharetta, GA
    Application Details

    I applied online. The process took 5 daysinterviewed at Verizon Wireless in October 2014.

    Interview Details

    The interview process involved basic customer service questions. If you don't know how to answer the questions you will not get a second interview. I suggest you research how to answer there questions before interviewing.

    Interview Questions
    No Offer
    Easy Interview
  7.  

    Bilingual Retail Sales Representative Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied through a recruiter – interviewed at Verizon Wireless in October 2014.

    Interview Details

    I was contacted by a male recruiter who mentioned he was interested in my skills, he asked me to apply and reply to him once I determined which positions I was interested in and the area. Once I did that, I was sent an email stating to prepare myself for a phone interview. Attached to the email was the company's credo, description of duties, and the accessory of the month (which you will be asked to be prepared to discuss). When I actually received the call, the hiring manager was very cold, not friendly at all. She explained to me that she would ask questions both in English and Spanish. she did not speak clearly in Spanish at all (she wasn't spanish, and could not speak Spanish properly). I could not understand her questions and therefore I had a very hard time answering them! And again, she wasn't friendly whatsoever which made the interview awkward and uncomfortable.

    Interview Questions
    No Offer
    Average Interview
  8.  

    Customer Service Specialist Interview

    Anonymous Employee in Greenville, SC
    Anonymous Employee in Greenville, SC
    Application Details

    I applied online. The process took 2 weeksinterviewed at Verizon Wireless in October 2014.

    Interview Details

    I was called for a brief interview and asked basic questions. I got told I was invited to do an assessment at the call center location. The assessment was a breeze and I was told I would have another phone interview. I was thrown off a bit with the questions because I was at work when the person called however he explained what I needed to improve on for the face to face. I went for the interview 2 days later and did so well I could've patted my own self on the back. I got great vibes from the interviewer and he said I did very well he just was concerned about gaps in my work history which I explained. I was told I would hear back from someone soon. However, I never heard from anyone. I called and emailed but no one gave me an answer as to why I was never contacted good or bad. I even got a call AGAIN for a pre-screen interview and told the person what happened and still haven't heard from anyone.

    Interview Questions
    • Tell me about a time you helped a customer through a difficult situation. Explain in detail how you handled it and what was the outcome.   Answer Question
    No Offer
    Negative Experience
    Average Interview
  9.  

    Software Engineer Interview

    Anonymous Employee
    Anonymous Employee
    Interview Details

    Phone interview: Ask question about Visa status, GPA and skills. Was decline after stating my Visa status.
    More questions:
    Why did you applied for our company?
    How did you hear about us?

    No Offer
  10. 2 people found this helpful  

    Solutions Specialist Interview

    Anonymous Employee in Daytona Beach, FL
    Anonymous Employee in Daytona Beach, FL
    Application Details

    I applied online. The process took 3 weeksinterviewed at Verizon Wireless in September 2014.

    Interview Details

    Applied for the position received an e-mail 5 days later asking for a time to set up an interview I replied with a time that was a week out because of my schedule. The day of the interview I received a phone call from an out of area number pick up and the lady asked for someone else I said that you must have the wrong number and hung up. Later that day about 10 minutes after the scheduled interview time I received a call from the same number as earlier and picked up, this time the person asked for me by name. She said she was the recruiter for Verizon and we would be doing the interview over the phone. Most of the questions she asked were work history or situational questions such as "tell me a time when you had to exceed a customers expectations" followed by two role plays. After about an hour she said that she would like to set up a follow up interview to finish the first one the following week. I agreed and the next week I had a 2nd part to the first interview which went by in less than 30 minutes. I was told I was being moved to the next stage of the interview process which is a face to face interview with the store manager. The recruiter told me that the manager for the store I was to interview for was on vacation and that i would interview with another manager from another store. I was told that I would receive a call within 5 days to schedule an interview however the iPhone 6 was released the very same week so I never did get a call. I called the recruiter who I was unable to get ahold of so I just let if be. The following week I received a call from the manager who I was to interview with and asked if I would be able to come in the next day I arrived 15 minutes early to the interview and waited a total of 35 minutes to do the actual interview. The manager seemed very pre occupied with his phone and laptop for most of the interview and was not very personable. He asked me work history questions and situational questions again the same as the phone interview. The interview lasted about an hour and when it was over I asked how many positions there were and was told it was only one and that he had already interviewed 15 people with another five or six to go. he wished me luck in the future and at that point I realized I would not get the position. Overall this was not the worst interview I have been through not stressful at all and at no time did I feel put on the spot. However the professionalism of the manager was lacking and the process was not as smooth as it should have been. Had I been extended and offer I probably would have declined it based on the interview and hours the manager said I would be working (9am-8pm 6 days a week with a varying schedule). The money may be good but the work/life balance is basically non existent.

    Interview Questions
    • Tell me a time when and explain in detail when you exceeded your goal and teammates goals.   Answer Question
    No Offer
    Negative Experience
    Easy Interview
  11. 1 person found this helpful  

    Retail Sales Representative Interview

    Anonymous Employee in Cary, NC
    Anonymous Employee in Cary, NC
    Application Details

    I applied online. The process took 4+ weeksinterviewed at Verizon Wireless in September 2014.

    Interview Details

    Applied online and then contacted by recruiter. Recruiter sent me an e-mail with the Verizon Credo (Make sure to pick out parts of the credo) and their "item of the month."

    1st phone interview: Took about 45 mins and was asked typical STAR questions and other interview questions. The recruiter about what stood out to me about the credo. I had to sell the item of the month over the phone.

    2nd phone interview: Scheduled for the following day and was pretty much about the same as the first, but a different person. Went through the interview and was scheduled to come into the store.

    In store: Interviewed with district manager and store manager. Was asked STAR questions and other questions such as "Why do you want to work here" and a few questions about my work history. After going through the interview, I walked out to the store front and was told to sell something to the store manager (the store was busy so don't be surprised to sell in a loud environment). Attempted to sell a phone and didn't do too bad considering my sales experience. The store manager gave a critique and said I would hear back within a week. Heard back about a month later and wasn't offered the position. Didn't mind since I was hired for a position that wasn't related.

    Side notes that may help you decide if this is the position for you (information was gathered during interview from store manager/dm):
    1. Was told hours can be between 40-60 hours (not a problem for me)
    2. Was informed of a "blackout period" from Thanksgiving to January where employees were not able to take personal time or vacation. (not a huge problem for me this year, but next year could be an issue)
    3. You will be expected to sell more than just mobile phones/plans. If you haven't been to a Verizon Store recently, go. You will see they sell many other technology products.

    Overall, I believe Verizon would be a good company to work for. I do hope to work for them in the future, but in a different position.

    Interview Questions
    • Tell me what stood out to you about the Credo (Received through e-mail, I didn't expect to be asked about it on the first phone interview. They will ask on the phone and in person.).   View Answer
    No Offer
    Positive Experience
    Average Interview

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