Verizon Wireless
3.3 of 5 2,270 reviews
www.verizonwireless.com Basking Ridge, NJ 5000+ Employees

Verizon Wireless Customer Service Representative Interview Questions & Reviews

Updated Apr 7, 2014
All Interviews Received Offers

Getting the Interview 

83%
13%
1%

Interview Experience 

60%
27%
12%

Interview Difficulty 

143 candidate interviews Back to all interview questions
Relevance Date Difficulty
in

Declined Offer

Positive Experience

Very Easy Interview

Customer Service Representative Interview

Customer Service Representative
Henrietta, NY

I applied online and the process took 2 months - interviewed at Verizon Wireless in November 2011.

Interview Details – Phone interview was quick and easy; simple questions about customer service in the past and how to handle an irate customer. I was then brought in for a typing and skill test, both passed very easily.

Interview Question – How would I deal with a fellow employee that is stressed from the position?   Answer Question

Reason for Declining – I was looking more of an Information Technology position and thought this was a great step in to a great company; however, I was offered another position with a consulting firm so I accepted the one more relevant to my degree.

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Accepted Offer

Positive Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
Atlanta, GA

I applied through other source and the process took 2 months - interviewed at Verizon Wireless.

Interview Details – One on one interview

Interview Question – How did you deal with an irate customer?   Answer Question

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Accepted Offer

Neutral Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
West Valley City, UT

I applied in-person and the process took 2 weeks - interviewed at Verizon Wireless in June 2009.

Interview Details – Applied at the Call Center. Took an initial Questionnaire online about how I would deal with certain experiences (nothing out of the ordinary.) Had in person interview later with 2-3 different supervisors. Got callback about accepting position. Had to take drug test. Was offered position. Had pretty extensive class training.

Interview Question – Don't remember specific questions. Do remember they were general like "tell me about you had to interact with an upset customer."   Answer Question

Negotiation Details – No negotiation-Set rate.

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Accepted Offer

Neutral Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative

I applied online and the process took 3 weeks - interviewed at Verizon Wireless.

Interview Details – I applied for the position on their Web site. I received an e-mail within days requesting a time to set up a phone interview. It also had information regarding Verizon Wireless and the company's values. The phone interview was about 40 minutes. The phone interviewer went over my job history and asked what I did in each position. She asked why I left each position as well. The interviewer also asked if I read over the info about Verizon. She asked a few questions regarding what I read.

The interviewer then scheduled me for a computer based test at the call center. The test was really easy. After passing the test (I believe it took over an hour), I had a face-to-face interview with a call center manager.

I received an e-mail within a week that I was hired once a background check was completed and a drug test. The background check took up the most amount of time.

Interview Question – The questions were fairly standard situational interview questions. "Tell me about a time you had to deal with an upset customer. How did you approach the issue?"   Answer Question

Negotiation Details – No negotiation regarding salary. The pay is high for a call center position.

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Accepted Offer

Negative Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative

I applied online and the process took 3 weeks - interviewed at Verizon Wireless in February 2013.

Interview Details – Phone interview Testing

Interview Question – Why should we hire you.   Answer Question

Negotiation Details – Yes you can negotiate.

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Accepted Offer

Neutral Experience

Customer Service Representative Interview

Customer Service Representative

Interviewed at Verizon Wireless

Interview Details – Standard corporate interview process.

Interview Question – Too long ago to remember. Nothing too wild.   Answer Question

Negotiation Details – No negotiation.

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Accepted Offer

Positive Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative

I applied online and the process took 3 weeks - interviewed at Verizon Wireless in April 2011.

Interview Details – 3 Phone interviews, one in person. Extensive background check that took quite some time.

Interview Question – Basic questions, weren't too difficult   Answer Question

Negotiation Details – Can negotiate pay

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No Offer

Neutral Experience

Easy Interview

Customer Service Representative Interview

Customer Service Representative
Elgin, IL

I applied online and the process took 2 weeks - interviewed at Verizon Wireless in August 2013.

Interview Details – I applied online at the Verizonwireless.com website and received a call within a few days. First I had a phone interview that lasted approximately 45 minutes. This call was to inform me of the job roll, benefits, and we went over the Verizon Wireless Credo. I was asked a few brief behavioral based questions and once the interview was over, the man scheduled me for an assessment.

The assessment contained a lot of behavioral based questions, multitasking, and problem solving parts. There were 7 parts total, some timed, some not. After I completed the assessment, I spoke the the HR rep and scheduled yet another phone interview.

The person contacted me for the phone interview, asked a lot of behavioral questions as well as went through the job description. After the interview, she said she would set me up for a face to face interview with a manager and gave me some positive feedback on how to best answer the behavioral questions.

I arrived for my sit down interview 15 minutes early, the HR rep came out 40 minutes later explaining the interviewer was not there for the day and there would be another person down shortly to interview me. after almost an hour of waiting, a friendly gentleman came down and we went to an office where I answered 4 behavioral questions. Remember STAR (situation, task, actions taken, and resolution) when answering questions and be very specific. Once the behavioral questions were complete, I was asked to listen to 4 phone calls and tell what the rep did the best on. After that, I was walked to the front of the building and have been waiting since.

Interview Question – Describe a time in which you had to sell a product to a customer?   Answer Question

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Accepted Offer

Positive Experience

Easy Interview

Customer Service Representative Interview

Customer Service Representative
Lincoln, NE

I applied online - interviewed at Verizon Wireless in September 2009.

Interview Details – My experience was an online application. Then the interview process started with a computer proficiency test and three interviews with HR and management. The process took about 4 hours. The interview was in STAR format, and desirable answers were detailed and included a definitive outcome and measurable results (when applicable).

Interview Question – Tell about a time when you failed in the workplace.   Answer Question

Negotiation Details – There was no negotiation phase. Starting pay is set in stone.

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Accepted Offer

Positive Experience

Difficult Interview

Customer Service Representative Interview

Anonymous Employee
Seattle, WA

I applied online and the process took 1+ week - interviewed at Verizon Wireless in April 2009.

Interview Details – They want a person who has communication skill, can neutralize tense situations and search for a positive outcome under pressured situation.

Interview Question – What can you do for us?   View Answer

Negotiation Details – This is the salary and your hired.

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