Verizon Wireless

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Verizon Wireless Customer Service Representative Interview Questions & Reviews

Updated Aug 16, 2014
All Interviews Received Offers

Getting an Interview  

82%
11%
3%

Interview Experience  

63%
26%
10%

Interview Difficulty  

Average Difficulty
169 candidate interviews Back to all interview questions
Relevance Date Difficulty
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Declined Offer

Neutral Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative

I applied online - interviewed at Verizon Wireless in February 2011.

Interview Details – Hiring and interview process was extremely lengthy and irrelevant to the actual job that I applied for. There is not a very good work life balance. Somewhat unprofessional and most of the people that you are managed by are only concerrned about their personal and do not want to help you reach your individual goals

Interview Question – how do you troubleshhot for internet connectivity issues   Answer Question


Accepted Offer

Positive Experience

Easy Interview

Customer Service Representative Interview

Customer Service Representative
Rockaway, NJ

I applied online and the process took 3 weeks - interviewed at Verizon Wireless in January 2013.

Interview Details – Easy...applied online. Was contacted by recruiter within a week.

Interview Question – There really wasn't...simple generic what if's?   Answer Question

Negotiation Details – Was offered what I expected based on experience.


Accepted Offer

Positive Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative

I applied online and the process took 4 weeks - interviewed at Verizon Wireless.

Interview Details – Applied online and received response within 2 weeks time. Started with phone interview lasting about 15-20 minutes, STAR method. Was scheduled for in person assessment witihn 5 days which was not difficult at all in my opinion. Response time after passing the in-person assessment was immediate so moved on to an inperson interview that same day and got my job offer within 5 days.

Interview Question – None really. If you have call center experience, the interview is the same as any other.   Answer Question

Negotiation Details – Accepted what they offered, needed the job.


Accepted Offer

Positive Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative

I applied online and the process took 2 weeks - interviewed at Verizon Wireless in September 2010.

Interview Details – The process was very extensive for a call center position. I had two phone interviews, along with a computer assessment, and a final face-to-face interview. I found that the interviewers were very congenial throughout the entire process. They were responsive during the interview and the entire process as well.

Interview Question – I would say that it was difficult to answer some of these questions given my previous work experience. I found it difficult to be able to apply some of my experiences to the specific questions. I attribute that difficulty to not being familiar with the STAR interview format at the time.   Answer Question

Negotiation Details – No negotiation available for the position.


Accepted Offer

Positive Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
Rochester, NY

I applied online and the process took 4 weeks - interviewed at Verizon Wireless in April 2010.

Interview Details – It is a multi step process with 2 phone interviews and one in person. First one is with a recruiter and is about 45 mins. The second is with a hiring manager and lasts about an hour. The last is in person with a hiring manager and is about an hour.

Interview Question – Lots of situation questions. Ex: Tell me about a time when you had to resolve a customer issue...   Answer Question

Negotiation Details – none


Accepted Offer

Positive Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
Rochester, NY

I applied through other source and the process took 3 weeks - interviewed at Verizon Wireless in February 2010.

Interview Details – Very detailed. A lot of questions regarding different situations.

Interview Question – Good questions   Answer Question

Negotiation Details – No negotiation


Accepted Offer

Neutral Experience

Difficult Interview

Customer Service Representative Interview

Customer Service Representative

I applied online and the process took 4+ weeks - interviewed at Verizon Wireless.

Interview Details – Phone interview, "personality" quiz and basic math/tech assessment in a room in HR with others followed by an interview with HR staff, followed by interview with a manager/supervisor. Very thorough background check and drug screen

Interview Question – STAR format (Situation, Task, Action, Result)-Be as specific as possible. They will ask you for a specific time that such and such happened in a previous work experience and how it was handled. They want you to answer in that specific format. And they have a thick booklet of those questions.   Answer Question


Accepted Offer

Positive Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative

I applied online and the process took 4+ weeks - interviewed at Verizon Wireless.

Interview Details – I applied online directly from their website. I was contacted about a month after applying via email inviting me to do an over the phone interview. After the phone interview, they emailed me again to schedule an in person interview. After that interview, I received an employment offer contingent upon successful completion of the background check and drug screening. The background check took a long time but I started about a month after initial contact.

Interview Question – What was a time where you did not meet a deadline set?   Answer Question

Negotiation Details – No negotiation


Accepted Offer

Neutral Experience

Customer Service Representative Interview

Customer Service Representative

Interviewed at Verizon Wireless

Interview Details – 2 interviews. One on the phone then an assessment and then your second interview

Interview Question – Describe a time you had to make a customer laugh to help in a difficult situation.   Answer Question


Accepted Offer

Positive Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
Southfield, MI

I applied online and the process took 3 months - interviewed at Verizon Wireless in December 2010.

Interview Details – The hiring and interview process was pretty long. It took over 3 months after 2 interviews, and several assessments and tests.

Interview Question – Tell me how you would handle a difficult customer   Answer Question

Negotiation Details – I did not negotiate

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