Verizon Wireless

  www.verizonwireless.com
  www.verizonwireless.com

Verizon Wireless Customer Service Representative Interview Questions

Updated Dec 11, 2014
Updated Dec 11, 2014
191 Interview Reviews

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  1.  

    Retail Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2+ weeksinterviewed at Verizon Wireless.

    Interview Details

    Applied online like most jobs. Took awhile till a HR person called, and did a mini interview (real basic). After that set up for another for another phone interview with an HR person. After that was an interview with the Store Manager of my locations. Asked some pretty basic interview questions like; past experience, explain a situation and how you handled it, and where do you see yourself with the company. After that I had a final phone interview with basically all the same questions as the Store Manager interview. Real simple, but it took a while. Had about a week wait between store manager interview and final interview, but only took 2 days for a final decision. Overall easy process just a lot of time waiting.

    Negotiation Details
    No negotiation at all. Just told this is your pay which had increased from start of interview to final offer which was nice.
    Accepted Offer
    Positive Experience
    Easy Interview
  2. 3 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Elgin, SC
    Anonymous Interview Candidate in Elgin, SC
    Application Details

    I applied online. The process took 3 weeksinterviewed at Verizon Wireless in May 2014.

    Interview Details

    Applied may 12 got an email on the 20th inviting me to an open house event on the 21st. In the email there was information about the "credo" and their accessory of the month go over both they'll asked about each during the interview. I had my first interview during the open house it lasted about 30 mins about 6 question (why do you want to work here, how connected are you to technology) basic questions and was scheduled to take the assessment that same day after the interview.
    Assessment had 7 parts all were timed! lasted about 1hr 1/2 mostly common sense & multitasking skills, problem solving & typing. ( Please read EVERYTHING & take advantage of the practice questions. I was told immediately after that I passed then I scheduled phone interview for the next day on Thursday. The phone interview lasted about 15 mins it went well I received a call a few hours later inviting me to a face to face with a supervisor the next day on Friday. It lasted about 30 mins 6 behavioral based questions & I listened to 4 real customer calls & was asked 2 questions about each one. I thought the interview was going bad because I didn't receive any feedback & although the supervisor was nice she didn't show any emotions to my answers. After my last interview i was told i would be contacted within 3 to 7. I received an email that following Tuesday from a hr rep stating the I was identified as a top candidate & to set up a time to go over my application to make sure everything was up to date. I received an email instantly after I talk with the hr rep with my offer letter! I was told that i had 48hrs to complete my drug screen. I also received an email with a link to sign & view new hire forms. I signed my background consent form may 27 took drug test may 28 i got an email from a-check requesting I upload a picture of my hs diploma on may 29. I got an email today June 3 stating that my background is cleared and closed and I am confirmed to start work on June 26!! The process is lengthy but worth it! I hope this helps someone in need.

    Interview Questions
    • Name a time where the way that you did things at work changed. Whàt was the situation? How did you handle it? What challenge do you think you would face with the job you're applying for?   Answer Question
    Negotiation Details
    No the starting pay is 28,000 I didn't try to negotiation.
    Accepted Offer
    Positive Experience
    Average Interview
  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Elgin, IL
    Anonymous Interview Candidate in Elgin, IL
    Application Details

    I applied online. The process took 3 weeksinterviewed at Verizon Wireless in May 2014.

    Interview Details

    Hour long online assessment, plus hour long on site assessment,3 interviews two over the phone and one in person with manager. Over all took about 3 weeks. Kind of a lot but went smoothly enough.

    Interview Questions
    • What was a time when you dissapointed a previous supervisor   Answer Question
    Reasons for Declining

    Went a different route

    Declined Offer
    Positive Experience
    Average Interview
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  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Winter Garden, FL
    Anonymous Interview Candidate in Winter Garden, FL
    Application Details

    I applied online. The process took a weekinterviewed at Verizon Wireless in May 2014.

    Interview Details

    After completing the online application I was contacted for an over the phone interview, which consisted of a few background questions and a few situational questions. Next I was passed on to an HR phone interview which consisted of a little more difficult situational questions, still quite easy. Once I passed this interview I was scheduled for a face to face interview with the store hiring manager, this was a very relaxed environment interview and the questions were not difficult at all, just situational and background questions.

    Interview Questions
    • Give an example of when you had to troubleshoot an electronic device over the phone with a customer. (trying to remember an exact example was challenging)   View Answer
    No Offer
    Neutral Experience
    Average Interview
  6. 5 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Elgin, SC
    Anonymous Interview Candidate in Elgin, SC
    Application Details

    I applied online. The process took 4+ weeksinterviewed at Verizon Wireless in April 2014.

    Interview Details

    Applied April 12th . Received an email a week later stating the job description and company credo. Set up a phone interview for Monday the 21st. They called but they called the wrong number I had on file so we rescheduled for the next day. Had my phone interview basically going over my work history and he asked 3 questions. Was told I passed and would move on to the assessment. Took the assessment Wednesday April 30th and was told immediately after that I passed and we set up another phone interview. Had my second phone interview once again we went into my work history and application. Then he asked me 5 behaviorally based questions that I had to answer in star format. Once that was complete he told me I did well and told me I would be contacted for a face to face. A member of HR contacted me 2 days later to set up he in person interview. I went for that and interviewed with a nice man named mike. I told him I was nervous but at the end he said "you didn't seem nervous at all" he went by a guide of behaviorally based questions it was about 6 of them. Then we listened to 4 phone calls where I had to answer 2 questions about each one. The interview was over and I thanked him. I followed up with HR the next day and she said I SHOULD be getting a call by the end of next week . I know I got the job.

    Interview Questions
    • No questions were really difficult . Just have a list of difficult situations from previous jobs handy. That's how I prepared   Answer Question
    Negotiation Details
    No negotiations. They tell you what to expect up front from the first phone interview.
    Accepted Offer
    Positive Experience
    Average Interview
  7.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Salt Lake City, UT
    Anonymous Interview Candidate in Salt Lake City, UT
    Application Details

    I applied online. The process took 2+ weeksinterviewed at Verizon Wireless.

    Interview Details

    The process requires a good resume, an interview, and basic computer testing. The interview process is a series of scenarios where you must give a specific example based on the question, detail what you did, and then tell what the results were. These questions vary with each interview. Most companies use the same interview process, so the more interviews you go on, the easier this becomes.

    Interview Questions
    • The hardest questions ask about a situation where you either made a mistake, or did not have the resources or information to resolve an issue.   View Answer
    Negotiation Details
    There really was no negotiation. I had little experience, and they were offering substantially more that I was currently making, that I practically did somersaults when I accepted!
    Accepted Offer
    Positive Experience
    Difficult Interview
  8.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through an employee referral. The process took 2 weeksinterviewed at Verizon Wireless.

    Interview Details

    The hiring process was very long! I originally applied online and was emailed to schedule a phone interview the same day. I scheduled it for 3 day later. When the recruiter contacted me she was very unprofessional. It seems as though she didn't want to do her job on a Saturday. She had her TV running in the back ground and gave off a nonchalant attitude. She then told me that if Verizon choose to proceed they would contact me via email in two days. Two days went by and still no email! I received the email 1 day before the hiring event. When i arrived the hiring event, almost 20 people were waiting to be checked in. Finally my name was called, I interviewed with a Jerk! apparently this guy is a store manager at one of the locations. He began to ask me a series of questions. I thought the interview was going great until he put his paper down and said,"it seems that you have worked for a lot of places, and these places have the same concept as Verizon and i don't the ink you understand who we are". i replied asking him what he was trying to imply. He stated i think you know where this is going, have you ever been to a hiring event? i stated yes, i have attended 3 and they were very similar to Verizon. So then he asked me how were they similar. I explained the process of speaking with recruiters, background check, panel interview, etc. He then asked me why should Verizon hire me? I gave my response and then he wrapped up by saying thank you and escorted me to the door. He put his had out and said Verizon will be in contact with you. I refused to shake his hand and walked out. I have never been turned down for a job, his interview style was absolutely unprofessional. To later hear form an employees that the manager stated that i belong behind a desk, i was very disappointed in Verizon that a manger would stereotype me in that manner. About a week later i received a phone cal form another recruiter. He was very professional and we were able to make a connection. He explained to me that they had filled all of the positions in my area but they had more in another district, I wasn't happy but I really wanted a fair chance at another interview so i decide to go. I was told to come to head quarters, to do the entire interview process all over again. The employees at headquarters more friendly. The interview was very long it took 3 hours. When i finished with the final interview process i wasn't told that i would be contacted, i think that the gentleman forgot. two days later i was contacted by another recruiter and was offered a position with Verizon.

    Interview Questions
    Negotiation Details
    I expected about 4k more but i took what they offered.
    Accepted Offer
    Neutral Experience
    Difficult Interview
  9.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4 weeksinterviewed at Verizon Wireless.

    Interview Details

    Applied online and received response within 2 weeks time. Started with phone interview lasting about 15-20 minutes, STAR method. Was scheduled for in person assessment witihn 5 days which was not difficult at all in my opinion. Response time after passing the in-person assessment was immediate so moved on to an inperson interview that same day and got my job offer within 5 days.

    Interview Questions
    • None really. If you have call center experience, the interview is the same as any other.   Answer Question
    Negotiation Details
    Accepted what they offered, needed the job.
    Accepted Offer
    Positive Experience
    Average Interview
  10. 2 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Charleston, SC
    Anonymous Interview Candidate in Charleston, SC
    Application Details

    I applied online – interviewed at Verizon Wireless in March 2014.

    Interview Details

    I am currently going through the hiring process for Verizon!! I was contacted a couple days after posting my application on their website. I scheduled to have my first phone interview 3/21 it went very well!! I then took a computer assessment test on 2/24 which was not difficult either. After the test I scheduled another phone interview (this time the question were asked in STAR format) that following day. Again I felt like I did well on this interview too :) (it was a little harder than the first but the interviewer was very friendly)..I am now waiting to hear back and see if I will go through with the face to face interview with a hiring manager. Fingers cross and prayers sent I get the position!

    Interview Questions
    • average STAR format interview question..fairly easy if you have customer service experience   Answer Question
    No Offer
    Positive Experience
    Average Interview
  11.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4+ weeksinterviewed at Verizon Wireless.

    Interview Details

    Phone interview, "personality" quiz and basic math/tech assessment in a room in HR with others followed by an interview with HR staff, followed by interview with a manager/supervisor. Very thorough background check and drug screen

    Interview Questions
    • STAR format (Situation, Task, Action, Result)-Be as specific as possible. They will ask you for a specific time that such and such happened in a previous work experience and how it was handled. They want you to answer in that specific format. And they have a thick booklet of those questions.   Answer Question
    Accepted Offer
    Neutral Experience
    Difficult Interview

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