Verizon Wireless Interview Questions

Updated Aug 26, 2015
344 Interview Reviews

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344 Candidate Interview Reviews Back to all Interviews

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  1.  

    Administrative Interview

    Anonymous Employee in Stockton, CA
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2+ weeks. I interviewed at Verizon Wireless (Stockton, CA) in March 2015.

    Interview

    I applied for the job on Indeed and received an email 3 days later inviting me to do the online testing. I never heard back on whether I passed the test so I assumed I failed but then I received a call from Verizon's East Coast HR dept. around 14 days later to schedule an interview. My interview was scheduled 2 days after the initial call from HR and they emailed me the address where I needed to report. I was instructed to arrive 15 min. early and bring resumes and photo ID. The interview process was awesome. The person who interviewed me was actually reading from an official interview booklet. At the start he let me know he would be taking notes on my responses. I was told it would be an hour long but it finished sooner, I think cause I'm a fast talker and the questions were very straightforward so I had no difficulties in responding. There was also a person on the phone included in my interview but he mainly just listened. Everyone in the office was very nice. It was explained to me very clearly what the challenges of the position were. Overall I appreciate that the interview process was very structured which I believe cuts back on discrimination because the interviewer can only ask a specific number of questions pertaining to the specific job applied for. Also verizon includes links in their email correspondence which gives the applicant basic information needed prior to testing and interviewing. At the end of my interview I was told I would hear back in a week if I get the job or not.

    Interview Questions

    • Describe a time you had to work with a difficult person. What happened, how did you handle it, and what was the outcome. Describe your professional and education background, strengths, and how it pertains to this job. Describe a time you had to deal with several important tasks all at once. What were they, how did you handle it, and what was the outcome.   Answer Question
  2.  

    No Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 2 weeks. I interviewed at Verizon Wireless in March 2015.

    Interview

    Started with a phone interview moved on to the face to face star interview ... Mainly discribe work related situations and 7 part assessment both went very well was called in to interview with department manger a few days later I believe it went very well but you never can tell until an formal offer is made been waiting about a week since second interview keeping my fingers crossed was told I would know if offer will be extend by the end of this week

    Interview Questions

    • name a time you had to deal with change in the work place and how did you handle it   1 Answer
  3.  

    Customer Specialist Interview

    Anonymous Employee
    No Offer
    Negative Experience

    Application

    I applied online. I interviewed at Verizon Wireless.

    Interview

    The phone interview was very chaotic. They actually forgot to call me. I had to call them. And then when I called them, they wanted to reschedule. Didn't really seem like they wanted to really hire me at all. Some of these HR people have nothing to do so they just want to create work for themselves.

    Interview Questions

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  5. Helpful (1)  

    No Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. I interviewed at Verizon Wireless.

    Interview

    I only got through two parts, phone interview and assessment test. Having past experience with customers and taking corrective technical action is a plus. They will ask you about your past experiences and how they relate to Verizon Wireless.

    Interview Questions

    • Expect questions on basic communications types of equipment and some standard acronyms during phone interview. Assessment test had 7 parts: technical questions, 2 parts for personality, a timed rule following part, timed typing section, timed problem section with 3 different solutions that you need to rate from good to bad, a multi-task section: simulated incoming calls that need to be transferred while trying to match numbers   1 Answer
  6.  

    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. I interviewed at Verizon Wireless.

    Interview

    I originally went to an interview in Orangeburg NY and it went great! I was asked many basic interview questions but because the distance was too far i was asked to go to the interview day that verizon was having in my area. I went, and everything went well i spoke to HR and everything and was told that I should hear something after the background check. I have no criminal record or anything but still hasn't heard a thing. I have sent follow up emails and called but no one has responded.

    Interview Questions

  7.  

    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Verizon Wireless.

    Interview

    Overall, the initial phone interview went well! The interviewer was sure to cover the basics of the position and answer any additional questions I had. Most of the questions allowed me to pull from my resume in order to provide a relevant answer; they weren't designed to be difficult, but rather to allow for a thoughtful response. I never felt pressured or rushed, which was also helpful.

    Interview Questions

    • Why would you like to pursue the role of Experience Specialist?   Answer Question
    • What are your strengths as they relate to this job opening?   Answer Question
  8.  

    Retail Customer Service Representative Interview

    Anonymous Employee in New York, NY
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Verizon Wireless (New York, NY) in February 2015.

    Interview

    So far it's been very simple. I got contacted by a recruiter after applying online, was asked a myriad of questions via e-mail, and then we set up a phone interview. I was swapped between three different recruiters in that time, so it was a bit confusing. Phone interview was fine (basic STAR questions and resume checks), and I was told I'd hear back in a week.

    Interview Questions

    • What did you like least/most about your last job?   1 Answer
  9.  

    Sales Interview

    Anonymous Employee in Austin, TX
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 5 days. I interviewed at Verizon Wireless (Austin, TX) in February 2015.

    Interview

    got an email from them quickly after submitting an online app and then was asked to a job fair, interviewed with a manager and an hr rep, was asked questions by each of them, took about 45 mins, did a mock sales exercise on their item of the month, talked about various issues that come up in the workplace and then was asked why they should hire me in so many words

    Interview Questions

    • They asked me how I handled hard situations in other jobs, they asked me to try to sell them a certain object   Answer Question
  10.  

    Intern Interview

    Anonymous Employee in Chandler, AZ
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied through college or university. The process took 2+ months. I interviewed at Verizon Wireless (Chandler, AZ) in February 2015.

    Interview

    Applied through university website and got a response that they will reach out to me once they figure out basically who they want to interview. I got a call 2 weeks after to schedule a phone interview with an HR person- phone screening had 3 behavioral questions. I got invited after 2 weeks to do an in person interview with two people- one with no helpful information for me, and the other one with a list of outdated interview questions (she told me that the questions were from 5 years ago!). Got another phone call from a recruiter after a week or two (at this point I've lost interest because of their weird process). I asked one of the interviewers how I can be successful in the position and her answer was "Fake it till you make it" <3

    Interview Questions

    • Describe a time when you had to adjust with a new team/group.   Answer Question
  11.  

    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at Verizon Wireless.

    Interview

    Phone call, really wasn't that hard. Had to explain current job status and recent employment. I feel as if you must prepare for the phone role. They give you material to read over so, make sure you have that in hand.

    Interview Questions

See What Verizon Wireless Employees Are Saying

  Former Retail Sales Representative in Garden City, KS

Pros: “I loved my job. I loved working in the store. I loved when management would always allow me to help them. I loved doing inventory counts, checking in new inventory,setting up displays...”“I loved my job. I loved working in the store. I loved when management would always allow me to help them. I loved doing inventory counts, checking in new inventory,setting up displays . I most of all- loved helping customers.” – Full Review

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