Verizon Wireless Interview Questions & Reviews
Getting an Interview
- Popular Job Titles:
- Retail Sales Representative (199)
- Customer Service Representative (159)
- Sales Representative (52)
- Sales Associate (15)
- Business Account Executive (13)
- Retail Sales Consultant (12)
- Customer Care Representative (10)
- Technical Support Representative (8)
- Assistant Retail Store Manager (8)
- Technical Support Coordinator (8)
- Account Executive (7)
- Customer Service (7)
- Customer Specialist (7)
- Customer Service Supervisor (7)
- Intern (6)
- Store Manager (6)
- Solutions Specialist (6)
- Sales (6)
- Retail Store Manager (6)
- Senior Sales Representative (6)
- Senior Customer Service Representative (5)
- Major Account Manager (5)
- Assistant Store Manager (5)
- Customer Service Specialist (5)
- Retail Leadership Development Program (4)
- Global Enterprise Advisor (4)
- Marketing Manager (4)
- Telesales (4)
- TELESALES Representative (4)
- Financial Services Representative (4)
Marketing Manager Interview (Neutral Experience; Average Interview)
I applied through a recruiter - interviewed at Verizon Wireless in February 2014.
Interview Details – I was contacted twice for one position with. Once in November and then again in February through recruiters for Verizon. I had one phone interviews each per recruiter, then I was asked for a face-to-face with the hiring manager after the second. The interview went well, but I never heard back.
Interview Question – Give me an example of a project you did when you did not have Management's approval, but you felt it necessary to proceed? Answer Question
Retail Sales Representative Interview (Positive Experience; Average Interview)
I applied online and the process took 2 weeks - interviewed at Verizon Wireless in January 2014.
Interview Details – Initial communication was a 1 hour phone screening with recruiter; and second interview step was another phone interview - recruiter asked very specific behavioral questions and drilled me about my reasons for leaving current employer and not relocating across the country with the employer. Both recruiters asked what were my short term and long term career goals and how do I see Verizon Wireless fitting into my career goals.
Interview Question – Most unexpected question-Why I was unwilling to relocate across the country with my current employer? Answer Question
Sales Representative Interview (Positive Experience; Average Interview)
I applied online and the process took 5 days - interviewed at Verizon Wireless in January 2014.
Interview Details – Store Manager was super nice, very professional, and seemed genuinely concerned about his employees at his store
Interview Question – If I was stuck in traffic, how could you help me get to the store faster? Answer Question
Senior Project Manager Interview (Neutral Experience; Difficult Interview)
I applied through a recruiter and the process took 2 weeks - interviewed at Verizon Wireless in July 2013.
Interview Details – Although I didn't fit all their job specs perfectly, I did get to have a 15 minute phone interview. I thought I had failed the phone interview but was surprised to get an in-person interview with initially with both my potential supervisor and a co-worker (who didn't ask any questions). The potential co-worker left and then it was just one-on-one. I got the impression that I wouldn't get the job because I was missing some experience. Why an in-person interview?
Interview Question – Always the toughest question to answer: Your biggest weakness. Answer Question
IT Interview (Neutral Experience)
Interviewed at Verizon Wireless
Interview Details – Very simple process. Simple phone screen and then was invited to a super day. It consisted of two screenings. One behavioral and one technical. Technical mainly asked for explanation of technical projects
Interview Question – Nothing out of the ordinary Answer Question
Retail Sales Associate Interview (Neutral Experience; Difficult Interview)
I applied online and the process took 2+ weeks - interviewed at Verizon Wireless in February 2014.
Interview Details – First got a phone interview, that went well so they set up another phone interview with the hiring manager. once you pass that you will be brought in for a store interview. this whole process took about 2 weeks to get in the store. Once you get the store interview be ready to answer many questions about yourself. all the basic star method answers will do fine. after that you will be asked to do a mock sale.
Interview Question – the mock sale was extremely awkward Answer Question
Very Easy Interview
Technical Support Analyst Interview (Neutral Experience; Very Easy Interview)
I applied online - interviewed at Verizon Wireless in March 2010.
Interview Details – The hiring process at VZW has changed. When I started there was an initial telephone interview. Once the telephone interview is passed then there is a 2nd interview with a Customer service supervisor.
Then once you pass the 2nd interview H. R. meets with you and tell you what happens from that point.
Interview Question – The most difficult questions is: Tell us about an issue you resolved that required you to be calm, while you where attempting to explain something that was either misinterpreted, or taken out context.
These are the customers you will be dealing with on a day to day level. Answer this question as follows:
I had a customer that called in repeatedly on an old job trying to get a billing issue resolved. Customer (CSR) never called in for anything, but this particular time when he does call in he doesn't get the help.
The CSR blows a gasket, I diffused the situation by first:
2) taking notes
4) taking action
Simple as that! Answer Question
Customer Service Representative Interview (Positive Experience; Average Interview)
I applied online - interviewed at Verizon Wireless in February 2014.
Interview Details – Applied online and received an e-mail from a hiring manager/recruiter. Scheduled a phone interview, which took place the next day and lasted about 30 minutes. At the end of this phone interview, the recruiter requested to schedule an assessment for me for the next day (that was today for me). Completed the assessment in a little over 1.5 hours. Immediately afterward, was told that I passed, and a second phone interview was scheduled the same day a few hours later. This interview lasted approximately 45 minutes, and the questions were mainly about work situations. Now waiting to hear if I go through to the next and final interview.
Interview Question – Describe a time when you had to have a difficult conversation with a customer - how did you handle it, and what were the results? Answer Question
Network Engineer (Entry Level) Interview (Neutral Experience; Average Interview)
I applied through college or university and the process took 3 weeks - interviewed at Verizon Wireless.
Interview Details – it was several week process. I applied thru school and after the phone interview, they called me for face to face with two managers and hr. it was over an hour interview of my previous experiences and projects.
Very Easy Interview
Business Internship Interview (Positive Experience; Very Easy Interview)
I applied online and the process took 3 weeks - interviewed at Verizon Wireless in February 2013.
Interview Details – They use outside recruiting companies to go through applications. There are typically two rounds of interviews. I only went through the first round where the person (from the recruiting company) first contacted me through email and set up an appointment. Because the interview was geared for college students, the questions tend to be generic questions asking about what I hoped to gain from the internship, what I was involved in college, and how I worked in team settings. I had to personally email her asking what results were.
Interview Question – None--most questions were pretty generic and easy to answer. Answer Question
Interviews for Top Jobs at Verizon Wireless
See What Verizon Wireless Employees Are Saying
“ Was great.”
Pros: “Pay and benefits package where great. Working face to face with people. Most of the employees. Easy to climb latter if you are motivated, work hard and excel at your position.” “Pay and benefits package where great. Working face to face with people. Most of the employees. Easy to climb latter if you are motivated, work hard and excel at your position.” – Full Review