Verizon Wireless

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Verizon Wireless Interview Questions in Little Rock, AR

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  1.  

    Customer Service Specialist Interview

    Anonymous Interview Candidate in Little Rock, AR
    Anonymous Interview Candidate in Little Rock, AR
    Application Details

    I applied through a recruiter. The process took 3 weeksinterviewed at Verizon Wireless in January 2015.

    Interview Details

    I applied online 1/13 I had my phone interview 1/19. Assessment 1/21 and face to face interview 1/22. My phone interview was 45 minutes. I was asked questions like why did I want to work for Verizon, career goals, personal goals, and etc. Before the phone interview you will receive a confirmation email with date, time, and telling you to review a video and credo. You WILL be asked about it over the phone. She asked 4 behavioral questions. gave me more info about the job pay, benefits, and etc and asked was I still interested and set me up to take the assessment. You will have 1 hr 4 mins to take the test. Everything is times. There’s 7 parts. 2 sections are asking personality questions where you have to say strongly agree or disagree. two other sections focus on typing. You will type sentences as they appear on the screen as well as put headphones on and type the sentences as you hear them. There's a multi task part where you will transfer calls to the right department while matching numbers at the same time. You will listen to calls and rate how good or bad the rep did, and there's a fish section where you will be provided reading material then given scenarios where they give you a hint and you use and refer to the reading material to answer the questions. Once I finished I was told I passed and set up my face to face. My face to face interview was 30 mins. You role play and deal with a customer that wants to cancel due to a high bill. A customer that need a replacement phone and a customer that's interested in buying 3 phones. You also have to sell a phone, tablet, or laptop. I was only asked 1 behavioral question. I was given the start date and told if chosen I will be hearing something within 5-7 days. I'm just waiting at this point.

    Interview Questions
    • What's the most difficult part of customer service?
      How would you feel if it took you a year to get promoted?
      After every role pay she asked what strategy did you use for this call?
      Tell me about a time you had to take action at work, and had very little time to do so.
      Rate your knowledge on Technology
      How will this help you in this position?
       
      Answer Question
    No Offer
    Positive Experience
    Average Interview
  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Little Rock, AR
    Anonymous Interview Candidate in Little Rock, AR
    Application Details

    I applied online. The process took 2+ weeksinterviewed at Verizon Wireless in November 2012.

    Interview Details

    I had an intial phone interview, then I was scheduled for an computer assessment, then I had another phone interview, and then I was called back for another interview with a CSR manager.

    Interview Questions
    No Offer
    Positive Experience
    Average Interview
  3.  

    Senior Customer Service Representative Interview

    Anonymous Interview Candidate in Little Rock, AR
    Anonymous Interview Candidate in Little Rock, AR
    Application Details

    I applied through a recruiter. The process took 3 daysinterviewed at Verizon Wireless in February 2012.

    Interview Details

    process was easy and interview was easy

    Interview Questions
    • name a time when you had to tell a customer there was something you could not do?   Answer Question
    No Offer
    Positive Experience
    Easy Interview
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  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Little Rock, AR
    Anonymous Interview Candidate in Little Rock, AR
    Application Details

    I applied through an employee referral. The process took 3 weeksinterviewed at Verizon Wireless in September 2011.

    Interview Details

    1) Applied online with an employee referral.
    2) Received an email the next day to schedule a phone interview.
    3) After phone interview, scheduled a time to take skills test.
    4) After skills test, scheduled a time for do face-to-face HR interview.
    5) After HR interview, scheduled a time for supervisor interview.
    6) After supervisor interview, they were extremely vague about their decision.

    This was my first experience with the corporate interview process. While others say it is easy, I was extremely stressed out from Verizon's lack of communication in the process. From reading other reviews on this forum, I can confirm that if Verizon doesn't inform you of the next step in the hiring process right then and there, you can assume you're off the grid.

    During the process, HR was extremely difficult to reach and over 80% of the time didn't return my e-mails/calls.

    Verizon has a nasty habit of not giving you a straight answer when asking for feedback. I went through the hiring process twice (and even made it to the last step each time), and was told vague responses like "you weren't specific enough in your examples," or "your thoughts weren't organized." I call BS on both of these, because there's no way I would have made it to the last step BOTH TIMES, if someone didn't believe there was potential.

    I know from a friend that works at Verizon that it's a nice place to work, which is why I tried twice (and might even try again in the future). I'm hoping that my experience will be different at a different call center...

    Interview Questions
    • Tell me about a time you didn't agree with what management was doing.   Answer Question
    • Tell me about a time when you dealt with a difficult customer.   Answer Question
    No Offer
    Negative Experience
    Difficult Interview
  6. 2 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Little Rock, AR
    Anonymous Interview Candidate in Little Rock, AR
    Application Details

    I applied online. The process took 3 daysinterviewed at Verizon Wireless in December 2010.

    Interview Details

    The person who called to interview me over the phone seemed unprofessional to say the least. It was basically someone reading questions to me off of a sheet of paper. Most of the questions weren't actually about my employment history or my competence as a future employee. They were almost all questions referring to a Verizon document that I was supposed to have read - that I never received. If I misunderstood something or asked a question, I received either a response basically repeating exactly what they had already said to me, or an awkward long pause followed by more questions. It was very clear to me that I wasn't being interviewed by a manager of any kind.

    Interview Questions
    No Offer
    Negative Experience
    Average Interview

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