Waitrose

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Waitrose Interview Questions

Updated Nov 16, 2014
Updated Nov 16, 2014
30 Interview Reviews

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  1.  

    Waitrose Supermarket Assistant Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at Waitrose in November 2014.

    Interview Details

    Basically you apply for any open positions on line, then they call you for a group interview where 6 or so people have a task that they are given to discuss and find solutions to and then the final part is the solo interview which was just a chat with 4 or so pre-prepared questions.

    Interview Questions
    • Describe a time where you have raised an issue with a team leader.   View Answer
    Accepted Offer
    Positive Experience
    Easy Interview
  2. 2 people found this helpful  

    Waitrose Supermarket Assistant Interview

    Anonymous Interview Candidate in London, England (UK)
    Anonymous Interview Candidate in London, England (UK)
    Application Details

    I applied online. The process took 3 weeksinterviewed at Waitrose in October 2014.

    Interview Details

    I applied online, completing both tests and then a week or so later, I received an e-mail with the date an time for an interview. The interview process consisted of a group interview and a 1-to-1 interview.
    There was around 5 of us in the group interview and we were all around the same age, either one year younger or older. We were given reports on people comments on different areas on the store, we had 5 minutes to read this then we had to give feedback to the group on what the problems were and we had to pick the top 3 issues, say why we had chosen them and what we can do in order to improve the service of the store. You have to make a report to hand in at the end of the group interview session.

    For the 1-to-1 session I was asked 5 question that roughly asked:

    Why do you want to work for wait rose?
    Tell me about yourself/hobbies/interests?
    How do you test the quality of a product?
    What information do you think a customer should know about a product?
    Give me an example of when you had to give somebody feedback / challenge someone's idea

    The woman interviewing me let me know that there was another group to be interviewed the following week so therefore she would get back to me at the end of the week which she did.

    Interview Questions
    • How do you check the quality of a product?   View Answer
    Accepted Offer
    Positive Experience
    Average Interview
  3.  

    Waitrose Supermarket Assistant Interview

    Anonymous Interview Candidate in London, England (UK)
    Anonymous Interview Candidate in London, England (UK)
    Application Details

    I applied online. The process took 4+ weeksinterviewed at Waitrose in October 2014.

    Interview Details

    Altogether the process took a month.
    After completing a very long and detailed application, I then took two judgment tests online and shortly after, received a few duplicated emails stating my all,i cation had been received and was being reviewed.
    A week later I recieved an email informing me that I was successful and had been invited for a group interview two weeks later.
    On arrival, I reported to the welcome desk and was taken to the cafeteria area where three other interviewees were waiting. I ended up talking to one of the women for a while which was very comforting as this was my first interview, and it was assuring to know the others were nice and friendly!
    When were introduced to the Floor Manager and the Coordination Manager who explained how the process would work and then took us one by one for individual interviews.
    In the interview I was asked a few personal questions first; Tell us about yourself? How do you think the job will be beneficial to you? Tell us about a time you had to change a decision made for you, how did you do it, were you successful?
    These questions you base on your own personal experience or judgment.
    Then the questions towards the end were technical such as; How do you ensure the high quality of products are maintained in store? Hours you can work? (Then asked to present passport to be photocopied)
    This part of the interview you have to just be yourself, not be nervous and ask any questions you may have.
    After this we were all called for the group interview in the training room again. We were given a leaflet to read in five minutes, each with a different issue and explaining what we would have to do (like a GCSE exam). Then we had twenty minutes to come up with an action plan and pick out top three issues, why they were important, what the consequences of them could be, how we can resolve it and what we can do to ensure it doesn't happen again. In this part of the interview it is vital that you communicate with all of your group, ask for opinions, offer your own ideas and agree with others or converse with them in a good team work manner. The interviewer will sit in the corner and observe while writing notes on your performance as a team and individual.
    After this we were dismissed and told they would let us know if we did or didn't get the job in a week or so.
    Two days later I received a call from the Coordination Manager giving me a verbal offer and negotiating hours and that I will receive a confirmation email later in the week.
    I then received emails telling me how to log into the PartnerLink Portal to add all my details (bank, emergency, communication preference) and was given a date to start the next week!

    All in all, they want you to be yourself! Be honest, polite and enthusiastic and they are very friendly and nice! (Even had a bit of banter going at some points!)

    Hope this helps! :)

    Interview Questions
    • How can you ensure the high quality of products is maintained in store?   View Answer
    Negotiation Details
    I had to negotiate hours as I am volunteering with something else before I applied. They seemed happy to negotiate and came to a reasonable agreement. Always explain if you can't do certain hours and offer all other time you have enthusiastically.
    Accepted Offer
    Positive Experience
    Easy Interview
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  5. 4 people found this helpful  

    Waitrose Supermarket Assistant Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 weeksinterviewed at Waitrose in September 2014.

    Interview Details

    Applied online and answered a range of multiple choice questions based on your judgement about different and possible situations that could occur or have previously dealt with. I received an email to confirm I had passed and I was invited to attend an interview.

    The interview was an individual and group interview. The group interview consisted of 9 people including myself. We were given a task to create an action plan and summarise our individual case studies and information we were given about that particular issue. We were observed by 2 interviewers . After the group interview, we were interviewed individually. The questions asked were:

    1) Why Waitrose?
    2) Tell me about yourself?
    3) When have you had to change a decision made by someone else? What did you do? Were you successful?
    4) How do you ensure that there are only high quality goods sold in store?

    I don't remember the remaining questions but it was related to customer service and previous decisions made which were difficult or persuading others.

    I was contacted a week later by the recruiting team through email to say I passed the interview and then I was given a call offering me a temporary to permanent vacancy.

    Interview Questions
    • How do you ensure that there are only high quality goods sold in store?   View Answer
    Negotiation Details
    There was no negotiation. I was happy with the hours offered. Waitrose give you a form to fill in the hours of availability including training after the interview.
    Accepted Offer
    Positive Experience
    Average Interview
  6. 1 person found this helpful  

    Customer Service Assistant Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Waitrose in September 2014.

    Interview Details

    Applied online and got offered a group interview, I ended being the only person that turned up... I was asked the usual interview questions mainly based around my past experience e.g. tell me about a time when you have had to give constructive criticism.
    I then had 20 mins to read a secret shopper report and write my 'action plan' on a flip chart such as the improvements I would make etc, at the end of the 20 mins I had to present it to the interviewer!

    Interview Questions
    • tell me about a time when you have had to give constructive criticism.   Answer Question
    Accepted Offer
    Neutral Experience
    Difficult Interview
  7.  

    Shop Assistant Interview

    Anonymous Interview Candidate in Bristol, England (UK)
    Anonymous Interview Candidate in Bristol, England (UK)
    Application Details

    I applied online – interviewed at Waitrose in August 2014.

    Interview Details

    On line, tricky scenario questions, then one to one interview, questions included Why Waitrose, experience of customer service, where do you see yourself in 5 years. I was expecting a group interview but was pleasantly surprised. Mind you I had been called for an interview and was away so maybe that was why. Do mug up on Waitrose and the JLP.

    Interview Questions
    Accepted Offer
    Positive Experience
    Average Interview
  8. 1 person found this helpful  

    Waitrose Sales Assistant Interview

    Anonymous Interview Candidate in London, England (UK)
    Anonymous Interview Candidate in London, England (UK)
    Application Details

    I applied online. The process took 5+ monthsinterviewed at Waitrose in April 2014.

    Interview Details

    Process:

    Filled out the application online and then completed the tool test. Got an email saying I was successful and invited me to a group interview.

    Group Interview:

    We all one by one said our names and then we had to stand in a line. Our task was to get in order who took the quickest to the longest time to get to the interview without talking to eachother. Then the personal manager gave us an induction to what the company is about. She then explained what questions she will like us to answer in front of the group (no time restriction). The questions were: Tell me about yourself? Why Waitrose? What is your favourite meal? If you had to come as fancy dress, who will you be? We then got split into 2 groups and had to work as a team to come up with a food menu for a party in central London in 10 minutes and a name for our business. Make sure you allow others to input their ideas and if anyone is quiet, ask them what they think. Keep an eye on the time and do not dominate too much. Also make sure everyone presents to the group and is able to talk about the menu you have come up with. Most importantly just be you. At the end of the group interview we filled out a form, which was about our: measurements, availability hours to work, availability hours for training etc. The interview took 1 hour and a half.

    I then got an email 3 days later saying I was successful and now waiting for another email with more detailed information.

    Interview Questions
    • No difficult questions but make sure you have knowledge about food.   Answer Question
    Accepted Offer
    Easy Interview
  9. 1 person found this helpful  

    Supermarket Assistant Interview

    Anonymous Interview Candidate in Birmingham, England (UK)
    Anonymous Interview Candidate in Birmingham, England (UK)
    Application Details

    I applied online. The process took 2 weeksinterviewed at Waitrose in March 2014.

    Interview Details

    Applied online and was contacted a week or so later and invited to a group interview the week after.

    Group interview although daunting as the first I had done, was very easy.

    To start was an introduction as to what would happen in the next few hours and then we were given a few minutes to chat to the person next to us and find out what famous person they would invite to tea and why, once this was done we had to present our findings.

    We were then given a sheet with a few questions on which we were given 5 minutes to complete and then had to present it again. Questions are pretty easy and you just have to use common sense to answer them. One of my group answered one question very badly. She very proudly announced that she had been accepted into a cabin crew placement next year so just wanted a job to last her till then. Really not what they want to hear!

    Then split up into groups and were given a stack of statements and had to pick out what we thought were the three most important. You'll notice that there are a few that compliment a bigger statement. This makes it easier to whittle the list down. Then as a group we had to present which statements we'd picked and why.

    We could then sit back and relax whilst the interviewers explained a lot about how Waitrose works and the many many benefits there are to work there, all of which are very impressive.

    We were then individually taken though for a 1on1 with one of the interviewers. All questions were fairly easy if you were prepared. With questions more about your past experience and how it would help with the job you've applied for. Remember that Waitrose is a very customer focused company so try to expand on any customer service experience you have.

    The following day I received a call asking me to come back for a second interview a few days later.

    Attended the second interview which was with the personnel manager I met at group stage and specific section manager for the job you applied for. Quite informal and relaxed. A few questions relating to customer service experience and what you think your daily routine would be. If you have previous experience you will be expected to know about this and tailor your answers to the specific section.

    I was then given a tour of the store by the section manager focused on the section you'll be working in and introduced to many of the partners who were working at the time. Which involved a good chat about how things worked and a few other questions, notably if there was anything I wasn't looking forward to. Was then told that I'd hear by the end of the week if I had the position (this was on a Monday).

    Was emailed the following day informing me that I'd got the job!

    Started working the following week and loving it so far!

    If I had any advice for people going to interview, it would be to be relaxed, friendly, honest and smile! Have a chat with other interviewees when you can as this will show you are friendly and also has the added benefit of relaxing and distracting you from nerves.

    Good luck!

    Interview Questions
    • Most unexpected questions were related to my previous management experience and how I'd react to specific scenarios. I don't think these were normal questions, I think they were sizing me up for potential future promotions...   Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview
  10. 1 person found this helpful  

    Waitrose Sales Assistant Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Waitrose.

    Interview Details

    Applied online and was offered an interview within a week.

    The interview was a group interview with around 10-15 applicants and 2 interviewers. It lasted a couple of hours and involved a couple of simple exercises. This included; individual introductions (ice breaker), a couple of teamwork exercises (looking at how you work together) and finished with an individual sales pitch of a chosen item to the rest of the group.

    After the group interview, short individual interviews were conducted 1 to 1 to talk about you.

    The feel to the interview was kept as friendly as possible with drinks, snacks and chocolate supplied throughout!

    Interview Questions
    • Given 2 minutes, pick an item (i.e. a smoke alarm) and persuade the group why they should buy one.   View Answer
    Negotiation Details
    Asked to return for a second visit. When I arrived, I became apparent that I was to be offered a position. I was told there and then which section I would be working and what I would be doing.
    Accepted Offer
    Positive Experience
    Average Interview
  11.  

    Customer Service Interview

    Anonymous Interview Candidate in London, England (UK)
    Anonymous Interview Candidate in London, England (UK)
    Application Details

    I applied through an employee referral – interviewed at Waitrose.

    Interview Details

    What is your greatest achievement?Why waitrose?

    Interview Questions
    Accepted Offer

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