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Walgreens Service Clerk Interview Questions & Reviews

Updated Apr 24, 2014
All Interviews Received Offers

Getting an Interview  

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Interview Experience  

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20%
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Interview Difficulty  

Average Difficulty
54 candidate interviews Back to all interview questions
Relevance Date Difficulty
in

Accepted Offer

Neutral Experience

Very Easy Interview

Service Clerk Interview

Service Clerk
San Antonio, TX

I applied online and the process took 1 week - interviewed at Walgreens.

Interview Details – The hiring process is not very rigorous. They ask the typical questions such as how you have helped customers in the past, what are your strengths or weaknesses, etc.

Interview Question – Pay is not sufficient to justify such a low pay.   Answer Question


Accepted Offer

Neutral Experience

Average Interview

Service Clerk Interview

Service Clerk
Santa Cruz, CA

I applied online and the process took 1 week - interviewed at Walgreens in November 2011.

Interview Details – Online application, then in-house application with customer service questions, money handling questions. If pass those, then in person interview, if job offer then based on drug test passing.

Interview Question – Depends on job applying for.   Answer Question

Negotiation Details – No negotiating, set hourly rate, take it or leave it. I interviewed just before Thanksgiving, they forgot to mention two weeks before Christmas they stay open until midnight, normally close at 10pm. I might not have accepted if I'd known that, doesn't sound like a problem but holiday sales stressful and may stay until 1am cleaning up, then return sometimes at 10 am to work day shift.


Accepted Offer

Positive Experience

Average Interview

Service Clerk Interview

Service Clerk

I applied online and interviewed at Walgreens.

Interview Details – Assessment test only done in store. Interview questions. Examples on how you dealt with issues in the workplace, dealing with customers with a language barrier, etc

Interview Question – Give an example of a time you had to deal with conflict   Answer Question


Accepted Offer

Neutral Experience

Service Clerk Interview

Service Clerk

Interviewed at Walgreens

Interview Details – I had to always stay in touch with the hiring manager to make sure they knew I was still interested.


Accepted Offer

Positive Experience

Average Interview

Service Clerk Interview

Service Clerk
New York, NY

I applied online and the process took a day - interviewed at Walgreens in February 2013.

Interview Details – Filled out an assessment at the store. A store supervisor then gave me a brief interview. I had at least a hour wait. The assistant manager told me I passed the assessment and I was offered the job on the spot.

Negotiation Details – I was offered a dollar above minimum wage non negotiable


Accepted Offer

Positive Experience

Easy Interview

Service Clerk Interview

Service Clerk
New York, NY

I applied through an employee referral and the process took 4 days - interviewed at Walgreens in March 2010.

Interview Details – You will get a call for a interview. (After finishing the 2nd part of the online test in store). On the interview you will meet with the store manager or assistant store manager. They would ask you the basics regarding your experience, why you want to work with us, your duties and if you feel you can handle them. It's important to be yourself and be outgoing. They would then give you a call back and send you for drug test which basically means you got the job if negative of course.

Negotiation Details – If you really want to negotiate pay you can do so if you have experience to back it up but if you really want the job I wouldn't advise it as you can be turn down. Once in the company and offered another position role like photo you can negotiate pay with your store manager and I would advise to do so. Starting pay as a service clerk (Customer service rep now is $8.50, Photo $9.00- $10.00 .25 additional each year more) Head photo up to $11.50: Same for cosmetics. (Started in Bronx NY, Transferred to City which used to be $1 more raise)


Accepted Offer

Positive Experience

Very Easy Interview

Service Clerk Interview

Service Clerk

I applied online and the process took 3 weeks - interviewed at Walgreens in October 2013.

Interview Details – The interview process is not that long, take an skills assessment. When I took the skills assessment the supervisor told me that I had failed but he had misread the "pass" or "fail" results, when it clearly states I passed or failed. The manager asks the typical questions, she was very professional and they do issue a drug screening.

Interview Question – There weren't no difficult questions, pretty much asks your availability and "about you"   Answer Question


Accepted Offer

Neutral Experience

Easy Interview

Service Clerk Interview

Service Clerk

Interviewed at Walgreens

Interview Details – Application/assessment test, followed by interview.

Interview Question – Interview questions were very simple.   Answer Question


4 people found this helpful

Accepted Offer

Neutral Experience

Easy Interview

Service Clerk Interview

Service Clerk
Miami Beach, FL

I applied online and the process took 3 weeks - interviewed at Walgreens in February 2012.

Interview Details – After completing the online portion of the application, applicants must visit a store and speak with an assistant manager or store manager to gain access to the final portions of the application, which is done on a computer in-store and with semi-privacy (depending on the location of the computer used). Always assume that the manager will be there at the time you're visiting, so for this leg of the application process, it might be a good idea to show up in something casual but not sleazy, mature but not rated XXX. In contrast to the at-home online application (which focused more on assessing the applicant's grasp of the English language and "personality" - note: willingness to devote themselves entirely to customer service-), the in-store leg of the application process focuses more on the applicant's mastery of basic math skills with some additional English comprehension and personality analysis. The math questions are simple "How much change is left over?" and "How few coins are needed to give this customer their change?"-styled questions, while the English comprehension questions will ask you to read pictures of receipts, procedures, promotional deals, etc, while asking you the correct course of action for each. Once the application is complete, the waiting game begins: if the store you applied to is especially hard-up for a worker, they will call you within the week. If you had the bad luck of applying to a store that isn't short-staffed, the call will either not come for a month or won't come at all, at which point it might be in your best interest to call the stores in question yourself to inquire about the status of your application or attempt to reapply.

Waiting for a call-back? Remember: whether you've applied to a store with fixed hours or one that's open 24/7, most managers will not call you back unless it's a weekday (Monday through Thursday definitely, with Friday being left up to each individual), and usually no earlier than 8 am and no later than 6 pm. If you're called, keep in mind that you are one of many individuals who have applied to this job, so sounding eager and grateful for the chance to work (without sounding desperate) is encouraged. Pick out a clean, ironed, work-casual outfit, shine your shoes, and find articles online to help you brush up on your rights as an interviewee; figure out NOW which questions to ask and not to ask, and which questions you expect to be asked and are illegal for the interviewer to ask of you. Psych yourself up and don't go in scared; a deer in the headlights is, at best, easy to take advantage of (note: more willing to take low wages) and, at worse, unappealing as a prospective service clerk or stock clerk. Smile, be personable, and keep your political and religious opinions neutral.

Got the job? Good, good. Let's try to keep it, hm? Leave your pride at the door; there IS a difference between standing up for yourself and causing unnecessary trouble. You know that old saying, "The squeaky wheel gets the grease"? The Japanese equivalent is, "The nail that sticks out is quickly hammered down". ALWAYS KEEP THAT IN MIND. Make friends and figure out whose butt needs to be kissed and whose doesn't. There are managers whose opinions mean nothing in comparison to others, so befriending them (especially if they have a bad attitude or personality) is a waste of time. In the same way, avoid giving the impression that befriending you or being nice to you is detrimental to the careers of your new coworkers. You can't be friends with everyone, but at least try to keep your enemies at a minimum.

Interview Question – Background information: I have a BS in Psychology and almost 5 years of work experience in customer service. The difficult question was, "You're so educated/experienced! Why do you want to work here?" The easiest answer is "I don't want to; I need to", but you have to phrase it in such a way as to not come off as being as desperate for work as you may be. If you feel that you're too good for a particular job, try hard to hide it. Pride can be easily misconstrued as arrogance.   View Answer


Accepted Offer

Positive Experience

Average Interview

Service Clerk Interview

Service Clerk
Carbondale, IL

I applied online and the process took 2 weeks - interviewed at Walgreens in August 2010.

Interview Details – there are 3 separate meetings when hiring with Walgreens- first you are called in to talk with the store Mgr. Then they schedule you time to complete the skills test in-store, then another interview with the Asst. Mgr. and the Mgr.

Interview Question – There really isn't any difficult or what I consider "unexpected" questions.   View Answer

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