Wells Fargo Customer Sales & Service Representative Interview Questions

Updated Jul 4, 2015
5 Interview Reviews

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Customer Service Sales Representative Interview

Anonymous Interview Candidate in Covina, CA
Accepted Offer
Positive Experience
Difficult Interview

Application

I applied through an employee referral. The process took 3 daysinterviewed at Wells Fargo (Covina, CA) in April 2014.

Interview

First interview quick they have a print printed set of questions to ask you, second is the same thing third interview is a panel interview nice because you get to meet actual branch managers

Interview Questions

  • Why do you want to work for wells Fargo   1 Answer

Other Interview Reviews for Wells Fargo

  1.  

    Customer Sales & Service Representative Interview

    Anonymous Interview Candidate in Port Richey, FL
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Wells Fargo (Port Richey, FL) in June 2013.

    Interview

    Group Interview where they have a PowerPoint with questions people are asked to leave based on there responses and overall look, Meeting with the District Manager to find out more about you and your career goals. An offer for employment. One month of training paid travel and hotel depending on location. Process was not very long just two interviews then the general offer.

    Interview Questions

    • What makes you different from the other individuals here?   1 Answer
  2.  

    Customer Sales Service Representative Interview

    Anonymous Employee in West Sacramento, CA
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied in-person. The process took a weekinterviewed at Wells Fargo (West Sacramento, CA) in February 2013.

    Interview

    I applied, recieved email to schedule phone interview. I was called by a recruiter and asked a couple of questions.

    Interview Questions

  3. Helpful (2)  

    Customer Sales & Service Representative Interview

    Anonymous Interview Candidate in San Diego, CA
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 4+ weeksinterviewed at Wells Fargo (San Diego, CA) in July 2009.

    Interview

    There is an online application. If sufficient for the basic requirements, you will be required to take a phone interview to determine whether or not you are somewhat competent. It is just a screening process to get you to the group interview. There will be a wide variety of different people at the group interview since diversity is what the company is looking for. There is a group of anywhere from 6-15 people and only a quarter are usually selected to move on. Southern California San Diego region is always hiring because of the turnaround.

    I can not remember many of the questions asked but I'm sure you can find them somewhere on this site. The main goal is to make it known that you have relative sales/customer service experience and can do a bang up job in those areas because after all, being a banker requires you to book loans and accounts.

    There is usually one group interview. If they feel like the group was not a standout one, they will move on to the next one. If they feel like a few out of the group are better for another position, they will either have you do a 1:1 or go to another group interview around that new position. There will usually be an HR rep plus branch managers and district managers on the panel.

    After the group interviews, the HR rep will contact you and ask you to be interviewed 1:1 if the district manager likes you or if there was a branch manager at the interview that likes you. The district manager would refer you to a branch manager.

    I've heard that some of the final interviews require a presentation but I haven't known of too many co-workers who have had to go through that process. Things are always changing.

    Interview Questions

    • What are the top 3 qualities of a successful sales representative?   1 Answer

    Negotiation

    Negotiation is very limited to none. There is a specific pay structure that includes compensation.

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  5.  

    Customer Sales & Service Representative Interview

    Anonymous Employee
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Wells Fargo.

    Interview

    1)Telephone Interview with recruiter
    2)Group Interview (can be skipped if recruiter passes you)
    3)Panel Interview (2 or more managers)

    Interview Questions

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