Wells Fargo

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Wells Fargo On-Line Customer Service Representative II Interview Questions & Reviews

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On-Line Customer Service Representative II Interview

On-Line Customer Service Representative II
Richmond, VA

The process took 2+ weeks - interviewed at Wells Fargo in April 2011.

Interview Details – Applied on 3/30/2011 online, Received call about 3 days later to set up phone interview. Phone interview held 2 days later.

I was called the next day to set up a 1-1 interview with 2 supervisors for the department. That took place on 4/11/2011. I was called about 5 days after and offered the position.

Interview Questions

  • Tell us about a time you provided excellent customer service and what was the outcome?   View Answer
  • Tell us a time you were able to achieve a difficult sale and what was the outcome?   Answer Question

Negotiation Details – Did not attempt to negoitate, Pay was advertised on job announcement and I thought it was fair for coming into a new company.

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