Wells Fargo Banking Interview Questions

Updated Aug 29, 2015
866 Interview Reviews

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  1.  

    Personal Banker I (SAFE) Interview

    Anonymous Interview Candidate in San Diego, CA
    Accepted Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Wells Fargo (San Diego, CA) in June 2015.

    Interview

    Great 2 sets of interviews. They ask about the past and future goals.they want examples of s pacific events. Overall normal interview and I enjoyed the people interviewing me.

  2.  

    Declined Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied online. The process took 1+ week. I interviewed at Wells Fargo in June 2015.

    Interview

    Group interview with 10-14 people. Teach you a little about the company & ask questions about sales & customer service (greatest accomplishment, tell me a time when..., etc). Expect to be there for 2hours because they go around in a circle telling stories. Make sure to keep it short, sweet & relevant. A lot of people lost their track of though & seemed to have rambled on. Did not make them look very professional. If you did well, you'll be called to set up an interview with the manager of the location you're being considered at. Finally, a final interview with a big boss-regional manager of southern Nevada or some sort. If deemed the best candidate for the position, you get a background check & credit check.

    Interview Questions

    Reasons for Declining

    Paid holidays & vacation time were really tempting but based on reviews on Glassdoor & my friends who had been Wells Fargo personal bankers before, I decided the stress I could expect to be pressured to meet ridiculous sales goals was not worth it. I also had accepted another job offer with a higher starting salary.

  3.  

    Personal Banker I (SAFE) Interview

    Anonymous Employee in Miami, FL
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Wells Fargo (Miami, FL) in June 2015.

    Interview

    Applied online and took a test. Went to a group interview. Had the normal questions. Lady said more than two times they will get back to all of us within 3 to 5 days. One month later, I am still waiting!!!!!! I think that a company that size would at least have a form letter or email just to let you know.

    Interview Questions

    • Tell us about a difficult customer.   1 Answer
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  5.  

    Bank Teller Interview

    Anonymous Interview Candidate in San Bernardino, CA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 1+ week. I interviewed at Wells Fargo (San Bernardino, CA) in June 2015.

    Interview

    May 29th I filled out my application online , once I was finished I recieved an email that said I had to wait for an online screening process for my application and it would take about 24 hours but it only took about 2 hours to complete . May 30th I took my skills test online which I had 48 hours to complete and it took me about 15 minutes to complete . June 1st I recieved an email telling me to pick a date which I would like to go for my interview and I picked June 10th because it was an early interview time (9:00am-11:00am) had to be there 10-15 minutes early , don't know why but they opened up the doors later than 9 because our interviewer had a phone call . It was a group interview for 10 people but only 8 people showed up . The interview lasted until 10:30am instead of 11am

    Interview Questions

    • Name the most professional achievement you've recieved . What did you fear and how did you over come it? What did you learn about yourself ?   1 Answer
    • What is a significant goal you achieved and how did you achieve it ? How long did it take ? It doesn't have to be work related it can be a personal goal if you'd like   1 Answer
    • Name a time you dealt with an angry customer and how did you retain them ?   1 Answer
  6.  

    Phone Banker Interview

    Anonymous Interview Candidate in San Antonio, TX
    Accepted Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied in-person. The process took 2 days. I interviewed at Wells Fargo (San Antonio, TX) in June 2015.

    Interview

    The open house setting was intimidating, because there were many other applicants. Two interviews onsite were conducted. If you only had one interview while at the job fair your odds are against you.

    Interview Questions

    Negotiation

    Minimal

  7.  

    Phone Banker Interview

    Anonymous Employee in Charlotte, NC
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Wells Fargo (Charlotte, NC) in June 2015.

    Interview

    I applied on 6/18 (Thursday). I was emailed within 2 days to set up a phone interview, which took place on 6/24 (Wednesday). I was called on 6/29 (Monday) to set up a one-on-one interview at the Call Center in Charlotte. I interviewed on 7/2 (Thursday). And I was emailed that I was not offered a position on 7/10. Overall, it took about 3 weeks. The phone interview was pretty simple. Basic questions going over your resume. "I see you worked at this place. Can you describe your duties?" kind of thing. The phone interviewer also asked about my sales experiences and how previous employers would rate my customer service. I used a lot of specific examples and had some stories prepared, which seemed to help. I also asked the interviewer a few questions at the end of the phone interview. Most reviews that I read said the phone interview was approximately 30 minutes, but mine was 10 minutes. The on site interview was a bit more intimidating. The interviewer made me feel very welcome and very relaxed. He was very nice and the environment was very casual. He had 5 pages of questions to ask and had to write all of my answers, so there was very little eye contact (which he apologized for before we even started). He also took the time to explain the job and emphasized several times that this position is based in sales. There are hourly, daily, and monthly sales goals. The interview questions were pretty simple as long as you prepared for them. They were typical behavioral based questions and I used the STAR method to answer them. Many of them were multiple parts, but they pretty much allowed for you to use the STAR method. "Tell me about a time when xxx, the actions you took to resolve the problem, and the results of your actions." If the questions are not behavioral, then they are about your sales experiences.

    Interview Questions

    • Can you describe your duties when you worked at XXX?   Answer Question
    • Tell me about your biggest sale. How did you do it? What were the results?   Answer Question
    • How would your previous employers rate your customer service skills?   Answer Question
    • If you were under your sales goals and you were already working with your boss to improve, what else would you do to improve and meet your goals?   1 Answer
  8.  

    Phone Banker Interview

    Anonymous Employee
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at Wells Fargo.

    Interview

    Had a group interview with 8 members.There was a single interviewer .After initial round of introductions the interviewer asked questions about describe your sales role,why this organization etc.The order of answering questions was left to candidates.I was called back in an hours time and informed about 2nd one to one interview.The interview questions were pretty standard like why you want to join customer service,tell me about your biggest achievement,strengths,how do you work with team etc.

    Interview Questions

  9.  

    Licensed Personal Banker Interview

    Anonymous Interview Candidate in Los Angeles, CA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 3 weeks. I interviewed at Wells Fargo (Los Angeles, CA).

    Interview

    Very organized and thorough. Over the phone interview, panel interview, then 3 one-on-one interviews. Situational questions and role plays as well as basic interview questions, i.e. strengths, weaknesses, background experience, integrity based questions, etc. If you like to be in the spotlight, the interview is the time to shine over the others in the panel interview.

    Interview Questions

  10. Helpful (2)  

    Phone Banker I Interview

    Anonymous Employee in San Antonio, TX
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 1 day. I interviewed at Wells Fargo (San Antonio, TX) in May 2015.

    Interview

    I went to a job fair they had and it was packed with maybe 25 people during the morning which was the time I went. It was overall relaxing the managers were also calm but kinda rushing but it felt like normal conversation. They kept rushing people to leave it didn't really feel like I got a chance to fully talk and say what I can bring to the company, which is why the next day I got an email saying "At the present time, there are other candidates whose qualifications more closely match the requirements for this position" I am a wonderful and hard worker and I feel that if they gave me a chance to actually talk about my experience they probably would of had a excellent employee join the team. As they always have employees quitting on them before training even ends. I am sure I will see them hiring for phone banker once again in a month or two because they hire people who don't even look happy going to work.

    Interview Questions

    • Why do you want to work for Wells Fargo?   1 Answer
  11.  

    Phone Banker I Interview

    Anonymous Interview Candidate in Charlotte, NC
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 4 weeks. I interviewed at Wells Fargo (Charlotte, NC) in May 2015.

    Interview

    Applied online recieved a email to setup an phone interview, this was like 2 days after filling the application out... Schedule phone interview, it was about 20 mins on the phone with a recruiter asking questions about resume and different scenarios of how would I handle them.. Recruiter stated that I would hear something in the next 2-3 days by email...Didnt get an email back from them til about 3 weeks later to schedule an onsite interview.. Will keep yall updated!

    Interview Questions

    • Name a time where you had to deal with an irate customer and how did you handle it?   Answer Question

See What Wells Fargo Employees Are Saying

1 person found this helpful

  Current Teller in Oxnard, CA

Pros: “- Great benefits - 6% 401k match after 1 year working - Can be rewards if are comfortable with sales - Recognition every 2 quarters are full for top sales people - Nice bonus for sales...”“- Great benefits - 6% 401k match after 1 year working - Can be rewards if are comfortable with sales - Recognition every 2 quarters are full for top sales people - Nice bonus for sales and customer experience” – Full Review

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