WestJet

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WestJet Interview Questions & Reviews

Updated May 19, 2014
All Interviews Received Offers

Getting an Interview  

84%
7%
3%

Interview Experience  

85%
7%
7%

Interview Difficulty  

Average Difficulty
14 candidate interviews Back to all interview questions
Relevance Date Difficulty
in

Declined Offer

Negative Experience

Average Interview

Senior Systems Analyst Interview

Senior Systems Analyst
Calgary, AB (Canada)

I applied online and the process took 3 weeks - interviewed at WestJet in May 2013.

Interview Details – Applied online and got a call after 2 months. Received an interview schedule and it went well. Had invited once more to meet with the entire team. Received an offer for the position but declined the offer.

Interview Question – A common question such as situational problem that you had that relates to an environment that you are supporting   Answer Question


Accepted Offer

Positive Experience

Average Interview

TAC Agent Interview

TAC Agent
Calgary, AB (Canada)

I applied online and the process took 5 weeks - interviewed at WestJet in April 2014.

Interview Details – I'm not sure if there was much judgment going on during the group interview portion. We introduced ourselves to the group and said 2 truths and 1 lie. One of the tasks: Prioritize items to bring on a life raft. Answers in the one-to-one interview were not as important as behaviour. I remained conversational.

Interview Question – What would you bring on a life raft?   Answer Question

Negotiation Details – Not negotiable. Same offer for all new hires as far as I could tell.


2 people found this helpful

Accepted Offer

Positive Experience

Easy Interview

Flight Attendant Interview

Flight Attendant
Toronto, ON (Canada)

I applied online and the process took 2 weeks - interviewed at WestJet in March 2014.

Interview Details – Applied on-line on their website on Monday March 24th 2014, on Tuesday the following day got an email inviting me to an interview for that Sat the 29th. Super excited. Researched the company and its routes, A/C and such. The interview process was 3 hours. Started with a group activities and group introductions. there was 26 of us to start with. After the intro's we were split into two groups of 13 people and the first group went to one-on-one intierviews and the second group stayed behind and participated in some group activities.. '60 seconds of fame' - they give you a topic and you have 60 seconds to talk about it - mainly to see your attitude, your language skills and how you handle being put on the spot. Questions could be "you've just hit someone's car in the parking lot but noone saw it - what would you do?" or "you just learned that you've been schedule one extra shift that falls on your day off that you've made big plans for - how do you handle that obsticle?" - Once the people that are doing one-on-one are done then you switch and your one-on-one takes place.
During that interview they ask behavioral questions... "tell me about a time, that you've had a negative situation and you've made it positive". After all the one-on-one are done the information session takes place. THis is the part where they inform you about the job, how it works, scheduling, how to pick up extra days if you like, days off, bidding, vacation and compensation. They also open the floor for questions so you can ask them to clarify things for you. And that conclude the interview session

Interview Question – 1.Give me an example as to when you've broken an SOP, but believed to be justified?
2.Why do you want to be a Flight Attendant?
  View Answer


Accepted Offer

Positive Experience

Difficult Interview

Team Leader Or Manager Airport Interview

Team Leader Or Manager Airport
Toronto, ON (Canada)

I applied through a recruiter and the process took 2 weeks - interviewed at WestJet.

Interview Details – Phone Interview to assess ability and salary match
A group interview where you work closely with a group on a task and present the end result as a team
 2 interviews in a one on one situation with very in-depth behavioral interview questions. They are watching your body language, presentation of attire and how you answer questions.
If you do your homework on the culture at Westjet and you are well prepared with viable scenarios that will wow them.. you have a good shot.
Back ground check and then an offer

Interview Question – Tell us about a project with a team that did not go the way you thought? What was this project and how did you turn this into a positive experience   Answer Question

Negotiation Details – Good, No salary increase but offered additional vacation


Accepted Offer

Positive Experience

Average Interview

Flight Attendant Interview

Flight Attendant
Ottawa, ON (Canada)

I applied online and the process took 2 months - interviewed at WestJet.

Interview Details – Phone interview, group interview, one on one interview.

Interview Question – I honeslty can't remember much, but alot of behavioural based questions to see who you really are.   Answer Question

Negotiation Details – Salary is very low to start, but rises fast.


Accepted Offer

Positive Experience

Average Interview

Customer Service Agent Interview

Customer Service Agent
Toronto, ON (Canada)

I applied online and the process took 4+ weeks - interviewed at WestJet in October 2009.

Interview Details – One interview was conducted with an HR representative and a peer from the frontline included in the room. It was a casual and comfortable interview consisting of behavioural type questions only. No questions were too difficult, they just want to see how you will treat customers and coworkers.

Interview Question – Explain a situation where you had to deal with a dissatisfied customer and how did you handle the problem?   Answer Question


Accepted Offer

Neutral Experience

Average Interview

Customer Service Agent Interview

Customer Service Agent
Mississauga, ON (Canada)

I applied online and the process took 4+ weeks - interviewed at WestJet in May 2011.

Interview Details – A lot about going above and beyond customer service. Referrals very valuable. Phone interview, group interview and small one a one talk.

Interview Question – Describe a situation where you went above and beyond for a client   Answer Question

Negotiation Details – There is not much to negotiate.


Accepted Offer

Positive Experience

Average Interview

Aircraft Material Coordinator Interview

Aircraft Material Coordinator
Mississauga, ON (Canada)

I applied through an employee referral and the process took 2 weeks - interviewed at WestJet in December 2012.

Interview Details – Initial communication consisted of a relatively brief phone interview. In person interview consisted mainly of behaviour based questioning. Example: "Please describe to us a time when you had to mediate conflict in the workplace."

Interview Question – If you have difficulty thinking on the fly and recalling specific situations that apply to the behaviour based questioning, you will find the whole interview difficult. You need to be able to clearly outline the situation that you encountered, the task you needed to complete, the actions you took to complete that task, the result of your actions and finally how it could relate to the position you are applying for.   Answer Question

Negotiation Details – No negotiation phase to speak of. This is a fairly low level position, with no direct reports, and plenty of applicants every time a spot opens up.


Accepted Offer

Positive Experience

Average Interview

AME Interview

AME
Toronto, ON (Canada)

I applied online and the process took 4+ weeks - interviewed at WestJet in November 2012.

Interview Details – After submitting resume through the website was initially contacted by email to arrange an initial phone interview. Phone interview was basic information, wages, experience and qualifications and expectations. After that a personal interview was setup. The interview was with the base manager, one of the leads and a representative from HR department. It was conducted in a very friendly, casual and professional manner. An official job offer was received a week after the interview.

Interview Question – Have you ever had to ENFORCE the Canadian regulations in your career?   View Answer


Accepted Offer

Positive Experience

Average Interview

Administrative Interview

Administrative
Calgary, AB (Canada)

I applied online and the process took 3+ weeks - interviewed at WestJet in June 2009.

Interview Details – I moved to this position from another position within WestJet. The interview process is good, mostly behavioural based. I find these questions a little harder than need be.

Interview Question – Name a time where something didn't turn out the way you wanted and how did you change it.   Answer Question

Negotiation Details – there was no negotiation you basically take what you are given

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