Xcel Energy Interview Questions

Updated May 18, 2014
Updated May 18, 2014
19 Interview Reviews

Interview Experience

Interview Experience

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17%
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Getting an Interview

Getting an Interview

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Interview Difficulty

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19 Candidate Interview Reviews Back to all interviews

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  1.  

    Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through an employee referral. The process took 3 weeks - interviewed at Xcel Energy in April 2010.

    Interview Details

    fairly straight forward, - question followed by - when were you in this type of situation, what were you actions - what were the results - what tools did you employ

    Negotiation Details
    about 10% room for change
    Accepted Offer
    Positive Experience
    Average Interview
  2. 1 person found this helpful  

    Customer Contact Center Interview

    Anonymous Interview Candidate  in  Roseville, MN
    Anonymous Interview Candidate in Roseville, MN
    Application Details

    I applied online. The process took 2 weeks - interviewed at Xcel Energy in February 2014.

    Interview Details

    I had subscribed to Xcel Energy's automated emails for jobs that met my search criteria and received an email regarding the Customer Contact Center position. I applied online and then received an email inviting me to take an online test.

    The test had two parts. The first was a multiple choice test that seemed to measure personality, work styles and some questions asking basically the same thing, but worded differently in order to check for inaccuracy.

    The second test was an interactive call center skills test in which they presented audio dialogs of mock calls and then the applicant enters information into the mock data entry screen. There were also a few options to select certain responses to the caller's inquiries. The second test seemed to measure typing speed and accuracy, one's learning curve and some basic customer service skills like suggestive selling.

    Upon completing the online test I immediately received an invitation to schedule an interview via their online scheduling calendar. Despite numerous attempts to schedule an interview time, the calendar never presented any possible interview times. As a result, I contacted the email address provided and arranged a time via email.

     I was pleased to get an interview and pondered how nice it would be to start at the bottom of a Fortune 500 company to be able to prove myself and then work my way up the ladder. But the more I learned about their customer contact position, the more bleak any future at Xcel energy seemed...

    I took a bus to the interview at their call center in Roseville, MN. The closest bus to the office (at least from my route) was about a mile away. That's not such a bad walk unless it's snowing, or unbearably cold (as can be the case here in Minnesota).

    The call center is not located in their main Minneapolis office. It's in a non-descript business park that could be in anywhere (in the middle of nowhere) USA. There were no stores or eateries anywhere in sight, making me wonder what one does there for meals if they don't pack one.

    I arrived at the call center and was very impressed by every employee that I met. Everyone was cheerful and welcoming. Definitely the kind of people I'd want to work with. However, I was a little put off by the group interview (there were about five of us on this particular batch of interviews). When an agency does group interviews it gives me the impression that they must have a high turnover rate. The group portion of the interview was informational.

    It was in this setting that the presenter bared disappointing news about the position. The job would be part time (28hrs/wk), $10.50/hr and without any medical benefits.I was surprised that a Fortune 500 company would offer so little. However, part timers are allowed to take advantage of the 401K (as if they'd have money to contribute) as well as join the credit union. Though the presenter didn't say that we would never get benefits, the message was clear that we shouldn't get our hopes up.

    After the group portion of the interview, we were seated by employees and listened into their calls. The employee with whom I sat was very likable, but it seemed that no one told her who we (the interviewers) were and why we were there. I had to explain it to her. So it seems that communication may not be so good there. After about 15 minutes of listening, I was taken for my individual interview.

    It was a short and simple interview - no gotcha' questions.

    Several days later, I was offered a position. I received an email with a 10-page attachment for a background check that I needed to print, fill out photocopy and then fax. Being unemployed (and broke), asking me to go somewhere to pay to print, photocopy and fax is asking a lot. I was really turned off by the extensive background check questions (including listing all addresses I've lived in in the past 7 years. They also wanted a copy of a previous pay stub, which I just don't have.

    I decided this job isn't for me. It may have worked out for me if the call center were in the main building with the other departments. That would have given me hope of being able to climb up the ladder since I'd be crossing paths with the other employees. But the call center is out in the middle of nowhere, all by itself.

    It was so unfortunate that getting an invitation for an interview with a Fortune 500 company turned into a major disappointment.

    Interview Questions
    • Give an example of a time when you received good customer service.   Answer Question
    Reasons for Declining

    Working in customer service in Xcel energy provides a low wage, low hours, no benefits and little to no hope for advancement. Printing, photocopying and faxing the background check is prohibitively expensive for unemployed job seekers.

    Declined Offer
    Negative Experience
    Easy Interview
  3.  

    Associate I Customer Contact Center Interview

    Anonymous Interview Candidate  in  Minneapolis, MN
    Anonymous Interview Candidate in Minneapolis, MN
    Application Details

    I applied online. The process took 1+ week - interviewed at Xcel Energy in January 2012.

    Interview Details

    Group Interview to go over details of position and company, then private interview. I was asked questions on call center experience, working with difficult customers, irate customers, past attendance history, and average handle time. They were also interested in past ability to upsell, promote products, and working as a team. Finally, asked about career goals.

    Interview Questions
    • What would I do if I encountered utility fraud or theft?   Answer Question
    Accepted Offer
    Positive Experience
    Difficult Interview
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  5.  

    Administrative Assistant III Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2+ weeks - interviewed at Xcel Energy.

    Interview Details

    Interview is formal panel interview, background process

    Interview Questions
    • Tell me about a situation in which you had to cope with a particularly demanding or challenging task. What did you do and why, and what was your role in initiating action regarding the task.   Answer Question
    Accepted Offer
  6.  

    Senior Manager Interview

    Anonymous Interview Candidate  in  Minneapolis, MN
    Anonymous Interview Candidate in Minneapolis, MN
    Application Details

    I applied through other source - interviewed at Xcel Energy in October 2012.

    Interview Details

    one telephone interview with HR, flown out for a quick lunch interview, verbal offer literally within a day. Hiring process is cumbersome, corporate handles the drug screening through a health network - it was awkward and cumbersome requiring a visit to a seedy clinic they contracted with. Training is mostly CBT to get your badge, but the leadership and new employee training is old school, with management teachers. It should be waived for most people, but it is not.

    Interview Questions
    • All typical behavioral and situational questions. Nothing difficult.   Answer Question
    Negotiation Details
    They floated out a low offer and I countered with a high offer. We met somewhere in the middle.
    Accepted Offer
    Neutral Experience
    Easy Interview
  7.  

    Substation Engineer Interview

    Anonymous Interview Candidate  in  Minneapolis, MN
    Anonymous Interview Candidate in Minneapolis, MN
    Application Details

    I applied in-person. The process took 3 months - interviewed at Xcel Energy in November 2013.

    Interview Details

    1 inperson interview

    Interview Questions
    Negotiation Details
    Did not negotiate
    Accepted Offer
    Positive Experience
    Average Interview
  8.  

    Risk Analyst Interview

    Anonymous Interview Candidate  in  Denver, CO
    Anonymous Interview Candidate in Denver, CO
    Application Details

    I applied online. The process took 2+ weeks - interviewed at Xcel Energy in February 2013.

    Interview Details

    Contacted by a recruiter then by hiring manager. Met over the phone first, then in person for interviews.

    Negotiation Details
    No negotiation.
    Accepted Offer
    Positive Experience
    Average Interview
  9. 1 person found this helpful  

    Administrative Assistant IV Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied in-person - interviewed at Xcel Energy.

    Interview Details

    Cumbersome and takes too long. From interview to hire can take over a month.

    Interview Questions
    • The difficult questions are multi part questions that, if interviewing for an upper management position would be appropriate, but not much is asked about actual skills.   Answer Question
    Negotiation Details
    No negotiation - take it or leave it.
    Accepted Offer
    Neutral Experience
    Difficult Interview
  10.  

    Director Business Development Interview

    Anonymous Interview Candidate  in  Minneapolis, MN
    Anonymous Interview Candidate in Minneapolis, MN
    Application Details

    I applied online. The process took 3 weeks - interviewed at Xcel Energy.

    Interview Details

    I responded to a job posting on the Xcel Energy website, but was already well known to the Company as I had worked in the same industry for some time. I interviewed with the Managing Director and Vice President, and was offered the position about two days later. Hiring included passing a security screen and a drug test.

    Interview Questions
    • What do you believe our company needs to do to adapt to the changing energy market?   Answer Question
    Negotiation Details
    The salary offer and incentive plan were attractive, but as a more experienced employee I sought more time off than the standard two weeks offered a new employee. I was able to secure four weeks of vacation without much difficulty.
    Accepted Offer
    Positive Experience
    Average Interview
  11.  

    Marketing Specialist Interview

    Anonymous Interview Candidate  in  Denver, CO
    Anonymous Interview Candidate in Denver, CO
    Application Details

    I applied online. The process took 2 weeks - interviewed at Xcel Energy in June 2010.

    Interview Details

    STAR system is the format used in the interview process. Situation, Task, Action and Result.

    Interview Questions
    • Where do you see yourself in five years   View Answer
    Negotiation Details
    No negotiation-salary was competitive
    Accepted Offer
    Positive Experience
    Difficult Interview

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