Xcel Energy Interview Questions

Updated Jul 13, 2015
26 Interview Reviews

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  1.  

    Intern - Hourly Interview

    Anonymous Interview Candidate in Amarillo, TX
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2+ weeksinterviewed at Xcel Energy (Amarillo, TX) in January 2015.

    Interview

    The interview process was actually two parts. First round telephone interview and second round in person interview. The first round telephone interview used behavioral based questions like," describe a situation you had a conflict with a team mate and how you reacted to the situation." And the second interview was in person and focused more on abstract questions like,"why is a manhole cover round?"

    Interview Questions

    • Why are manhole covers circular?   1 Answer
  2.  

    Material Coordination Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through a recruiter. The process took 5 daysinterviewed at Xcel Energy.

    Interview

    Email asking if interested. Then email followed up with phone call for an interview. Go in, sit with 2 managers and get basic questions. Dress shirt and dress pants is more than enough to be presentable.

    Interview Questions

    • How does your experience translate?   1 Answer

    Negotiation

    None. Their way or the high way.

  3.  

    Transmission Planning Engineer III Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 1+ weekinterviewed at Xcel Energy in December 2014.

    Interview

    The only way I got to a phone screen was that I knew a Director in the company that used to work at the previous client. I was first screened by a recruiter (if you can call it that, I knew more about what the client wanted than they did), and since I knew an inside contact, I let them know I was interested, and forwarded them my resume. It was because of the contact that the hiring manager considered me. I then had a phone screen lasting about 1 hour, and found out the next day they wanted to have me come on as a contractor. There was no face-to-face interview.

    Interview Questions

    • I was prepared to attempt to answer questions regarding the federal regulations and codes that I was expected to do research against. Those questions never came up. We did discuss, however, my experience with the previous client, and the type of work I did there, which pertained to the current opportunity.   Answer Question

    Negotiation

    The offer came from the recruiter, not the client. I had also received the same opportunity from a different recruiter, and was told that the highest they could pay was $61 an hour. I used that to set my rate with the current recruiter. I did ask for paid holidays, but was not able to get that. The final rate offered was $3 an hour less that our initial agreement.

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  5.  

    Administrative Assistant III Interview

    Anonymous Interview Candidate
    Accepted Offer

    Application

    I applied online. The process took 2+ weeksinterviewed at Xcel Energy.

    Interview

    Interview is formal panel interview, background process

    Interview Questions

    • Tell me about a situation in which you had to cope with a particularly demanding or challenging task. What did you do and why, and what was your role in initiating action regarding the task.   Answer Question
  6. Helpful (1)  

    Customer Contact Center Interview

    Anonymous Employee in Roseville, MN
    Declined Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Xcel Energy (Roseville, MN) in February 2014.

    Interview

    I had subscribed to Xcel Energy's automated emails for jobs that met my search criteria and received an email regarding the Customer Contact Center position. I applied online and then received an email inviting me to take an online test. The test had two parts. The first was a multiple choice test that seemed to measure personality, work styles and some questions asking basically the same thing, but worded differently in order to check for inaccuracy. The second test was an interactive call center skills test in which they presented audio dialogs of mock calls and then the applicant enters information into the mock data entry screen. There were also a few options to select certain responses to the caller's inquiries. The second test seemed to measure typing speed and accuracy, one's learning curve and some basic customer service skills like suggestive selling. Upon completing the online test I immediately received an invitation to schedule an interview via their online scheduling calendar. Despite numerous attempts to schedule an interview time, the calendar never presented any possible interview times. As a result, I contacted the email address provided and arranged a time via email. I was pleased to get an interview and pondered how nice it would be to start at the bottom of a Fortune 500 company to be able to prove myself and then work my way up the ladder. But the more I learned about their customer contact position, the more bleak any future at Xcel energy seemed... I took a bus to the interview at their call center in Roseville, MN. The closest bus to the office (at least from my route) was about a mile away. That's not such a bad walk unless it's snowing, or unbearably cold (as can be the case here in Minnesota). The call center is not located in their main Minneapolis office. It's in a non-descript business park that could be in anywhere (in the middle of nowhere) USA. There were no stores or eateries anywhere in sight, making me wonder what one does there for meals if they don't pack one. I arrived at the call center and was very impressed by every employee that I met. Everyone was cheerful and welcoming. Definitely the kind of people I'd want to work with. However, I was a little put off by the group interview (there were about five of us on this particular batch of interviews). When an agency does group interviews it gives me the impression that they must have a high turnover rate. The group portion of the interview was informational. It was in this setting that the presenter bared disappointing news about the position. The job would be part time (28hrs/wk), $10.50/hr and without any medical benefits.I was surprised that a Fortune 500 company would offer so little. However, part timers are allowed to take advantage of the 401K (as if they'd have money to contribute) as well as join the credit union. Though the presenter didn't say that we would never get benefits, the message was clear that we shouldn't get our hopes up. After the group portion of the interview, we were seated by employees and listened into their calls. The employee with whom I sat was very likable, but it seemed that no one told her who we (the interviewers) were and why we were there. I had to explain it to her. So it seems that communication may not be so good there. After about 15 minutes of listening, I was taken for my individual interview. It was a short and simple interview - no gotcha' questions. Several days later, I was offered a position. I received an email with a 10-page attachment for a background check that I needed to print, fill out photocopy and then fax. Being unemployed (and broke), asking me to go somewhere to pay to print, photocopy and fax is asking a lot. I was really turned off by the extensive background check questions (including listing all addresses I've lived in in the past 7 years. They also wanted a copy of a previous pay stub, which I just don't have. I decided this job isn't for me. It may have worked out for me if the call center were in the main building with the other departments. That would have given me hope of being able to climb up the ladder since I'd be crossing paths with the other employees. But the call center is out in the middle of nowhere, all by itself. It was so unfortunate that getting an invitation for an interview with a Fortune 500 company turned into a major disappointment.

    Interview Questions

    • Give an example of a time when you received good customer service.   Answer Question

    Reasons for Declining

    Working in customer service in Xcel energy provides a low wage, low hours, no benefits and little to no hope for advancement. Printing, photocopying and faxing the background check is prohibitively expensive for unemployed job seekers.

  7.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Roseville, MN
    Accepted Offer
    Negative Experience
    Difficult Interview

    Application

    I applied in-person – interviewed at Xcel Energy (Roseville, MN) in February 2014.

    Interview

    Long, and unnecessary. Interviewed by 2 people not senior management. Then interviewed senior management. How can another hourly wage employee know if you are right the job.

    Interview Questions

  8.  

    Corporate Recruiter Interview

    Anonymous Interview Candidate in Denver, CO
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a staffing agency. The process took 1+ weekinterviewed at Xcel Energy (Denver, CO) in January 2014.

    Interview

    1. Phone Interview - Manager called me and we discussed the job opportunity. She notified me that this was a temp contract and was I ok with it. She also went over my skills. 2. Face to Face Interview - I met with the Manager and Sr. Recruiter. 3. Offer - I got the offer the day after my F to F interview. Early in the morning.

    Interview Questions

    • 1. What is the most challenging time you have had in recruiting? 2. What's the most Requisitions you have ever handled? 3   1 Answer

    Negotiation

    It was easy!!! I asked for $35.00 min. / They offered $36.75 (I accepted)

  9. Helpful (1)  

    Administrative Assistant IV Interview

    Anonymous Interview Candidate
    Accepted Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied in-person – interviewed at Xcel Energy.

    Interview

    Cumbersome and takes too long. From interview to hire can take over a month.

    Interview Questions

    • The difficult questions are multi part questions that, if interviewing for an upper management position would be appropriate, but not much is asked about actual skills.   Answer Question

    Negotiation

    No negotiation - take it or leave it.

  10.  

    Substation Engineer Interview

    Anonymous Interview Candidate in Minneapolis, MN
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied in-person. The process took 3+ monthsinterviewed at Xcel Energy (Minneapolis, MN) in November 2013.

    Interview

    1 inperson interview

    Interview Questions

    Negotiation

    Did not negotiate

  11.  

    Director Business Development Interview

    Anonymous Interview Candidate in Minneapolis, MN
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 weeksinterviewed at Xcel Energy (Minneapolis, MN).

    Interview

    I responded to a job posting on the Xcel Energy website, but was already well known to the Company as I had worked in the same industry for some time. I interviewed with the Managing Director and Vice President, and was offered the position about two days later. Hiring included passing a security screen and a drug test.

    Interview Questions

    • What do you believe our company needs to do to adapt to the changing energy market?   Answer Question

    Negotiation

    The salary offer and incentive plan were attractive, but as a more experienced employee I sought more time off than the standard two weeks offered a new employee. I was able to secure four weeks of vacation without much difficulty.

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