Xcel Energy Interview Questions

Updated Jan 13, 2015
Updated Jan 13, 2015
21 Interview Reviews

Interview Experience

Interview Experience

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21 Candidate Interview Reviews Back to all Interviews

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  1.  

    Material Coordination Interview

    Accepted Offer
    Positive Experience
    Easy Interview
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through a recruiter. The process took 5 daysinterviewed at Xcel Energy.

    Interview

    Email asking if interested. Then email followed up with phone call for an interview. Go in, sit with 2 managers and get basic questions.

    Dress shirt and dress pants is more than enough to be presentable.

    Interview Questions

    • How does your experience translate?   1 Answer

    Negotiation

    None. Their way or the high way.

  2.  

    Transmission Planning Engineer III Interview

    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 1+ weekinterviewed at Xcel Energy in December 2014.

    Interview

    The only way I got to a phone screen was that I knew a Director in the company that used to work at the previous client. I was first screened by a recruiter (if you can call it that, I knew more about what the client wanted than they did), and since I knew an inside contact, I let them know I was interested, and forwarded them my resume. It was because of the contact that the hiring manager considered me. I then had a phone screen lasting about 1 hour, and found out the next day they wanted to have me come on as a contractor. There was no face-to-face interview.

    Interview Questions

    • I was prepared to attempt to answer questions regarding the federal regulations and codes that I was expected to do research against. Those questions never came up. We did discuss, however, my experience with the previous client, and the type of work I did there, which pertained to the current opportunity.   Answer Question

    Negotiation

    The offer came from the recruiter, not the client. I had also received the same opportunity from a different recruiter, and was told that the highest they could pay was $61 an hour. I used that to set my rate with the current recruiter. I did ask for paid holidays, but was not able to get that. The final rate offered was $3 an hour less that our initial agreement.

  3.  

    Administrative Assistant III Interview

    Accepted Offer
    Accepted Offer

    Application

    I applied online. The process took 2+ weeksinterviewed at Xcel Energy.

    Interview

    Interview is formal panel interview, background process

    Interview Questions

    • Tell me about a situation in which you had to cope with a particularly demanding or challenging task. What did you do and why, and what was your role in initiating action regarding the task.   Answer Question
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  5. Helpful (1)  

    Customer Contact Center Interview

    Declined Offer
    Negative Experience
    Easy Interview
    Declined Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Xcel Energy (Roseville, MN) in February 2014.

    Interview

    I had subscribed to Xcel Energy's automated emails for jobs that met my search criteria and received an email regarding the Customer Contact Center position. I applied online and then received an email inviting me to take an online test.

    The test had two parts. The first was a multiple choice test that seemed to measure personality, work styles and some questions asking basically the same thing, but worded differently in order to check for inaccuracy.

    The second test was an interactive call center skills test in which they presented audio dialogs of mock calls and then the applicant enters information into the mock data entry screen. There were also a few options to select certain responses to the caller's inquiries. The second test seemed to measure typing speed and accuracy, one's learning curve and some basic customer service skills like suggestive selling.

    Upon completing the online test I immediately received an invitation to schedule an interview via their online scheduling calendar. Despite numerous attempts to schedule an interview time, the calendar never presented any possible interview times. As a result, I contacted the email address provided and arranged a time via email.

     I was pleased to get an interview and pondered how nice it would be to start at the bottom of a Fortune 500 company to be able to prove myself and then work my way up the ladder. But the more I learned about their customer contact position, the more bleak any future at Xcel energy seemed...

    I took a bus to the interview at their call center in Roseville, MN. The closest bus to the office (at least from my route) was about a mile away. That's not such a bad walk unless it's snowing, or unbearably cold (as can be the case here in Minnesota).

    The call center is not located in their main Minneapolis office. It's in a non-descript business park that could be in anywhere (in the middle of nowhere) USA. There were no stores or eateries anywhere in sight, making me wonder what one does there for meals if they don't pack one.

    I arrived at the call center and was very impressed by every employee that I met. Everyone was cheerful and welcoming. Definitely the kind of people I'd want to work with. However, I was a little put off by the group interview (there were about five of us on this particular batch of interviews). When an agency does group interviews it gives me the impression that they must have a high turnover rate. The group portion of the interview was informational.

    It was in this setting that the presenter bared disappointing news about the position. The job would be part time (28hrs/wk), $10.50/hr and without any medical benefits.I was surprised that a Fortune 500 company would offer so little. However, part timers are allowed to take advantage of the 401K (as if they'd have money to contribute) as well as join the credit union. Though the presenter didn't say that we would never get benefits, the message was clear that we shouldn't get our hopes up.

    After the group portion of the interview, we were seated by employees and listened into their calls. The employee with whom I sat was very likable, but it seemed that no one told her who we (the interviewers) were and why we were there. I had to explain it to her. So it seems that communication may not be so good there. After about 15 minutes of listening, I was taken for my individual interview.

    It was a short and simple interview - no gotcha' questions.

    Several days later, I was offered a position. I received an email with a 10-page attachment for a background check that I needed to print, fill out photocopy and then fax. Being unemployed (and broke), asking me to go somewhere to pay to print, photocopy and fax is asking a lot. I was really turned off by the extensive background check questions (including listing all addresses I've lived in in the past 7 years. They also wanted a copy of a previous pay stub, which I just don't have.

    I decided this job isn't for me. It may have worked out for me if the call center were in the main building with the other departments. That would have given me hope of being able to climb up the ladder since I'd be crossing paths with the other employees. But the call center is out in the middle of nowhere, all by itself.

    It was so unfortunate that getting an invitation for an interview with a Fortune 500 company turned into a major disappointment.

    Interview Questions

    • Give an example of a time when you received good customer service.   Answer Question

    Reasons for Declining

    Working in customer service in Xcel energy provides a low wage, low hours, no benefits and little to no hope for advancement. Printing, photocopying and faxing the background check is prohibitively expensive for unemployed job seekers.

  6. Helpful (1)  

    Administrative Assistant IV Interview

    Accepted Offer
    Neutral Experience
    Difficult Interview
    Accepted Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied in-person – interviewed at Xcel Energy.

    Interview

    Cumbersome and takes too long. From interview to hire can take over a month.

    Interview Questions

    • The difficult questions are multi part questions that, if interviewing for an upper management position would be appropriate, but not much is asked about actual skills.   Answer Question

    Negotiation

    No negotiation - take it or leave it.

  7.  

    Substation Engineer Interview

    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied in-person. The process took 3+ monthsinterviewed at Xcel Energy (Minneapolis, MN) in November 2013.

    Interview

    1 inperson interview

    Interview Questions

    Negotiation

    Did not negotiate

  8.  

    Director Business Development Interview

    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 weeksinterviewed at Xcel Energy (Minneapolis, MN).

    Interview

    I responded to a job posting on the Xcel Energy website, but was already well known to the Company as I had worked in the same industry for some time. I interviewed with the Managing Director and Vice President, and was offered the position about two days later. Hiring included passing a security screen and a drug test.

    Interview Questions

    • What do you believe our company needs to do to adapt to the changing energy market?   Answer Question

    Negotiation

    The salary offer and incentive plan were attractive, but as a more experienced employee I sought more time off than the standard two weeks offered a new employee. I was able to secure four weeks of vacation without much difficulty.

  9.  

    Internship Interview

    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a weekinterviewed at Xcel Energy (Minneapolis, MN).

    Interview

    I submitted my resume online. Did not include a cover letter. Two to three weeks later I got a call and email to set up an interview. The interview went very well. Getting there was simple even when I don't have a car. The interviewers asked a few typical "HR questions" to make sure I was able to perform the job functions, but aside from that they were more interested in getting to know me as a person.

    Interview Questions

    • There were not any tricky "tell me about a time when" questions. They were all straight-forward questions   Answer Question
  10. Helpful (1)  

    Customer Service Representative Interview

    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 1+ weekinterviewed at Xcel Energy (Eau Claire, WI).

    Interview

    applied for position on xcelenergy.com. if they are interested they send an email for you to complete an assessment, if you do good, they let you choose an interview day. interviews are group interviews. they call them information sessions, they tell you about the company etc. at end of interview they tell you, that you will hear from them within a certain amount of time. no decisions are made that day

    Negotiation

    just got a phone call asking if i was still interested in the position and gave me a start date

  11.  

    Senior Internal Auditor Interview

    Accepted Offer
    Accepted Offer

    Application

    I applied online. The process took 2 weeksinterviewed at Xcel Energy.

    Interview

    I was an internal hire, so this process may be slightly different from external hires. I submitted my application through the taleo system that Xcel Energy uses. I was contacted by the recruiter for a brief phone interview regarding my experience and desire to fill the role I applied for. After that, the area Manager for the position I applied for contacted me to schedule an interview. I went through 2 interviews with progressively higher levels of management. After I was offered the position, I met with the Manager to negotiate salary.

    Interview Questions

    • Nothing unexpected. They use the STAR model; so you describe a Situation/Task you had to complete, the Actions you took, and the Results. They are all behavioral based questions so make sure you have a few scenarios in mind to use as responses.   Answer Question

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