Yard House Interview Questions & Reviews
Getting an Interview
Server Interview (Neutral Experience)
I applied online and the process took 2 weeks - interviewed at Yard House.
Interview Details – Completed an online application. A manager contacted me to set up interview within a week or two. Came into restaurant for first interview. Second interview with AGM or GM for me actually was completed the same day as the first interview.
Interview Question – What are you most looking forward to working here? Answer Question
Bar Back Interview (Neutral Experience)
Interviewed at Yard House
Interview Details – Interview was quick. Interviewed with manager then GM. Basic questions like would you say you are an organized individual. Felt like they were trying to steer me towards a busser position. First interviewer even said I wouldnt really be able to move up in the company from a bar back position.
Interview Question – What are some of your most recent customer service experiences? Answer Question
Server Interview (Neutral Experience)
I applied in-person and the process took a day - interviewed at Yard House.
Interview Details – I went in to the hiring center before the opening of the new store in Brea. The room was buzzing with anticipation and excitement, well dressed, good looking people from wall to wall. I was on a double at my other job and went between shifts. I explained that to the managers and they seemed excited about that and quickly asked me questions and moved me to the second interview and quickly went about with a formal offer.
Interview Question – Can you handle a 50 yard dash with your arms loaded with plates? View Answer
Negotiation Details – Straight up contracts, no negotiation for hourly positions
Front Desk Trainer Interview (Positive Experience; Easy Interview)
I applied in-person and interviewed at Yard House.
Interview Details – The hiring and interview process was a pleasant and friendly experience. I walked in for an open interview and was not waiting long for a manager to take the time to ask me some relaxed questions. A few minutes afterwards, I met with the general manager who was very enthusiastic and made me excited about the position. I was immediately accepted into the "family" and loved the culture that everyone shared.
Interview Question – What would you do in a situation where a customer was upset about the wait time? Answer Question
Server Interview (Neutral Experience; Easy Interview)
I applied in-person - interviewed at Yard House in August 2012.
Interview Details – Managers accept all applications in person, which is a positive so that you aren't wondering if it was ever seen by management. They do a quick on the spot interview but before you are hired you must sit through 2 more interviews so that 3 managers approve of you before you are hired.
Server Interview (Negative Experience; Easy Interview)
I applied in-person - interviewed at Yard House in July 2012.
Interview Details – Managers shuffled back and forth taking each others places while i was interview. (While judgemental, it seemed disorganized and destroyed any sense of conversational flow and continuity. Upon job offer, I requested the 10 days off for training intensive at my other job. On a side note, the manager i spoke to openly stated to me that they do not work around other jobs and that it should be expected to have a different schedule every week and will not be posted in advance (beyond the current week). I currently worked in horticulture at a local golf club and worked from 5am-between 11-2 (Almost entirely hours the restaurant would not be open). During the 10 day training we would only be expected to be there before 2pm, 1 day... i naturally asked to know which day that would be since that info was the difference between income for 10 days and 1 day. She said she couldnt tell me that and all information would be disemminated at its appropriate time during orientation. I show up at orientation, start my paperwork, only to find out that certified copies of birth certificates are not accepted (my original has been in a safe at my parents local bank since i was 17 and that has never caused a problem for me gaining employment in Tucson, Phoenix or Boulder CO. Additionally the Maricopa food server card machine was broken and i was given a temporary certificate of course completion and test passing. Despite calling the organization to confirm my story they declared it unacceptable! Then they tell me to get it right and start the 10 day orientation the following week. I apologize to my boss and beg for my shifts back, then request not only 10days off again for the following week but also a saturday so that i could meet my dad in a layover he luckily had at the Denver airport to hassle my birthcertificate "upstream" through customs/security. The 2nd orientation start date began at 4. My boss had tken me to a meeting with him in his car (it was a great networking opportunity for ne) He had promised we would be back in time for me to accomodate my plans. Well we weren't. Despite this I got into turbo mode, cleaned up, parked and had 1 minute to make the 20ft walk to the door (still not ideal in my mind, i had been at least 20 min early to all prior arrangements) I glanced in my car mirror and frantically realized my nose ring was still in and had been told no piercings so i fight it off my face as quickly as i can and run those 20ft. Walk in, manager says do you know what time it is. I said yes. She said you are 2 minutes late. Do you have an excuse? I humbly told her no, but that if she was interested i could tell her why i was late, and reitterated that it was not an excuse. She told me to wait. I waited. After waiting all managers sat me down, i was asked to explain. I was honest and upfront, explained i was doing my best to please everyone and obviously had come short of that. My other job was also very new, I was trying to make a good impression for them while requesting time of for interviewing, orientation, obtaining my original birth certificate as requested, unrequesting the time for orientation and re-requesting it. The work meeting my boss took me to ran late (my requested attendance was based on little more than altruism of supervisor who benevolently was trying to create more opportunities for me) . I explained that i had cushioned my time so I was still able to get ready in time, all culminating to arriving, noticing my face jewelry was still in, getting out of the car and in a panic made the decision to take the minute to come in looking exactly the way i should instead of right on time knowing the nose ring was not appropriate. It is clear that it did not matter what i said. I wasn't expecting it to. But if it had not been declared to me that b/c of all my ordeals with bringing the right documents the previous week and the minute of tardiness this week have made them decide its best to terminate the process with me... I would have had to say it because there was no way in hell i was going to unrequest and rerequest 10 days off again.
- Nothing difficult was asked but on a funny note. I was asked my favorite beer and style. To which i responded Palate Wrecker, bitter, hoppy IPA; a mouthfeel on the lighter side is a bonus and skunky like greenflash wins me over. The MANAGER then proceeds to comment ooo you must like the "whatever mediocre pils that they had on draft at the time. I smiled and said not really. I don't know if that was suppose to be some kind of test, but it wasn't a good one. You either have to suggest that the manager's recommendation made no sense or pretend to like the suggested and create dissonance between your answers.... View Answer
- My overall Opinion on the experience View Answer
Kitchen Manager Interview (Positive Experience; Average Interview)
I applied through a recruiter - interviewed at Yard House in April 2012.
Interview Details – Phone intrview with Hr recruiter. Followed by in-person interview with VP or Area Director. Finally a working interview. Possibly one last in-person or phone in order to get the minute details worked out.
Interview Question – What is your top 2 flaws that your previous coworkers would say where your biggest challenges Answer Question
Negotiation Details – What were you able to negotiate? What advice would you give others considering an offer?
Server Interview (Positive Experience; Difficult Interview)
The process took 1 week - interviewed at Yard House in May 2008.
Interview Details – The interview process requires 3 interviews (but if you have made it to the 3rd interview you already have the position)
Interview Question – What are you average sales at your last Job Answer Question
Negotiation Details – None
Bartender Interview (Positive Experience; Average Interview)
I applied through an employee referral and the process took a day - interviewed at Yard House in January 2008.
Interview Details – There were 2 interviews, first with the GM and second with the bar manager. The bar manager had me do a pour test on the spot, which I didn't expect. The questions were standard, previous work experience, teamwork, etc. Asked me some general recipe questions.
People were very nice but somewhat cold. Culture is very corporate, expected for a big restaurant, but really on the extreme side.
Interview Question – Will you do a pour test right now? Answer Question
Negotiation Details – No negotiation
Bartender Interview (Neutral Experience)
Interviewed at Yard House
Interview Details – The interview process for the Yard House was directed toward the personality of the potential employee, but instead on what specifics they were looking toward. Be ready to just merely the highest job experience with a mediocre personality.
Interview Question – How would you handle seeing a fellow bartender not check a younger looking individuals photo idea when they server an alcoholic beverage? View Answer
Reason for Declining – Did not fit well.