Yelp Account Executive Interview Questions

Updated Jul 23, 2015
509 Interview Reviews

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  1. Helpful (6)  

    Account Executive Sales Interview

    Anonymous Interview Candidate in Chicago, IL
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 3 weeksinterviewed at Yelp (Chicago, IL) in May 2015.

    Interview

    I submitted my application and within two weeks I received an e-mail asking me when would be a good time to set up a phone interview. The phone interview lasted 20 minutes and was with a recruiter. She asked me questions about my resume and why I wanted to work with Yelp. We then practice role playing where she asked me to act as if I was leaving a voice mail for Johnny’s Pizza, she said that I had tried to call them three times before but I have yet to get in contact with Johnny. Be prepared to take notes because she will give you feedback on your voicemail and you need to use her feedback to improve. She is looking to see if you’re coachable and adaptable. Keep it short and simple when leaving the voicemail and remember that it is your job to get in contact with the customer. After the phone interview she set up a time for me to come in and interview with a sales manager and a recruiter. She also offered to either do the interview on Skype or in person. My advice is to do it in person because you really need to see the office and get a feel for the culture that Yelp has to offer but that is just my opinion. When I arrived at the office I was greeted by two people at the front desk, talk to them and use this time to get your nerves out of the way. A few minutes later a recruiter came and escorted me around the office. After the tour I was seated in a room where I would be interviewed. The first person to interview me was the head recruiter, she asked me questions like “why yelp?”, “why would I be a good fit?” “Why should we hire you?” “Tell me about a time you quit something and came back to it?” “Tell me about a time you failed?”. Practice these questions before you go in and you will ace this part of the interview. The next step was role-playing; she asked me to leave a voicemail for Johnny’s pizza and then gave me feedback. The next role-play was calling a business that I had spoken to before and presented yelp too but decided to, instead go with the newspaper, my job was to convince her otherwise. Take it slow and utilize the feedback she gives you. Relax, think about what your saying and you will do fine. The second person who interviewed me was a sales manager, he asked me about my past and similar questions as the first person. He is more looking to see if you have personality and can talk to people. Just be cool and you will be fine. After the interview I received an email asking me to join a webinar to learn more about the role. Breathe a sigh of relief at this point. You got the job.

    Interview Questions

    • “why yelp?”, “why would I be a good fit?” “Why should we hire you?” “Tell me about a time you quit something and came back to it?” “Tell me about a time you failed?”   Answer Question

    Negotiation

    Non negotiable

  2.  

    Account Executive Interview

    Anonymous Employee
    Declined Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 5 daysinterviewed at Yelp.

    Interview

    I was interviewed by a sales manager and then another sales manager so overall 2 people to Interview, which is the norm now-a-days. The first person took about 30 minutes to ask me questions and the second person took about 30 minutes also to be more detailed about how sales and numbers are important to Yelp.

    Interview Questions

    • I was asked about my sales experience and to role play on how I would sell Yelp over the phone. I was asked how I would do with making 80 to 100 calls a day and being on the phone for 2 to 3 hours. The reviews for Yelp are pretty accurate, they are looking for sales, sales, sales.   1 Answer
  3.  

    Account Executive Interview

    Anonymous Employee in San Francisco, CA
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied through an employee referral. The process took a weekinterviewed at Yelp (San Francisco, CA).

    Interview

    I was referred by a friend, and received a quick response on my resume. I had a phone interview that lasted about 20 minutes. I felt pretty strongly about my performance, but did not make it to the on-site interview. When I followed up to get feedback on my interview I never got a response.

    Interview Questions

    • Tell us about a time when you competed and won Tell us about a time when you competed and lost What will a typical day look like in this position Why sales   Answer Question
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  5. Helpful (1)  

    Account Executive Interview

    Anonymous Employee in San Francisco, CA
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 5 daysinterviewed at Yelp (San Francisco, CA) in May 2015.

    Interview

    I did not progress past the phone interview. As others have stated the interviewer was extremely friendly and started by asking standard questions such as why I was interested in sales, why yelp, one big disappointment in my career. Then it went to the role play where I was leaving a message for the owner of a pizza parlor who had missed our scheduled meeting for the second time. She then gave me feedback and I did it again. The most valuable feedback I was given was to be more certain in asking for a meeting, e.g. asking them to call me back today or telling them I would call back at a specific time later that day or the next. Honestly I should have prepared better. I would recommend writing out several full scripts for scenarios like this and having them down pat. I only did outline notes and did fumble some words.

    Interview Questions

  6. Helpful (1)  

    Account Executive Interview

    Anonymous Interview Candidate in San Francisco, CA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2+ weeksinterviewed at Yelp (San Francisco, CA) in May 2015.

    Interview

    First interview: 15 min phone screen. Expect general sales oriented questions regarding any experience you have, basic behavioral questions, and a brief role play scenario. Second Interview: I had Skype interview with two sales hiring managers. Expect more detailed questions regarding your experience, more behavioral questions, and two role-play scenarios with each hiring manager. For the role-plays, implement their feedback for the next time you try. Come prepared for your role-plays, they're looking to hear if you sound nervous and can be coachable. If you do well in your second interview, they'll move you onto a webinar and request a background check, at which point you've basically received your offer.

    Interview Questions

    • I'm a hair salon owner. I enjoyed your presentation a few days ago, but ultimately I've decided to advertise in the local newspaper instead. Convince me not to.   Answer Question
  7. Helpful (1)  

    Account Executive Interview

    Anonymous Employee in Phoenix, AZ
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 3 daysinterviewed at Yelp (Phoenix, AZ) in May 2015.

    Interview

    Contacted via email after an employee referral to set up a phone interview. Was called exactly on time, went through typical sales position related questions. The biggest part of nailing the phone interview is being personable and the role play. I was asked to leave a voicemail to a pizza company owner who did not show up for a scheduled meeting with me. Tried the first time by myself. Her feedback to me was that though it was important to not be rude, don't be too friendly - show a sense of urgency for the potential client to call you back so they can get their pizza company page to show up before any of the many competitors' pages online. Tried again with her feedback in mind, however there was a LOT of stuttering and stammering and searching for words because it was hard for me to not be too friendly/polite, while not being pushy, while not just saying exactly what she said. In hindsight I realize the point is to 1. implement the feedback while 2. sounding confident and 3. keeping it short and sweet and 4. show some urgency (as after all it IS sales). Stay confident and you should be fine.

    Interview Questions

    • Why sales? Why Yelp? When was a time you competed and won? When was a time you competed and lost? What motivates you - money or success?   Answer Question
  8.  

    Account Executive Interview

    Anonymous Interview Candidate in New York, NY
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through college or university – interviewed at Yelp (New York, NY) in May 2015.

    Interview

    About a ten minute phone call, asked basic information. Wanted to know why I was interested in sales and if i knew all the negativity that came along with the job

    Interview Questions

  9.  

    Account Executive Interview

    Anonymous Employee in Chicago, IL
    Declined Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 3 weeksinterviewed at Yelp (Chicago, IL) in May 2015.

    Interview

    It was a pretty simple process. I applied online and heard back a few weeks later. It started with a brief 15 minute phone call, then a 1 hour on-site with 2 members of the management team. Both interviews had sales related role-play scenarios, but they were pretty easy and just wanted to see how you handled feedback in certain situations. The people I interacted with were really easygoing and friendly throughout the entire process.

    Interview Questions

  10.  

    Account Executive Interview

    Anonymous Employee in New York, NY
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 1+ weekinterviewed at Yelp (New York, NY) in May 2015.

    Interview

    I applied for the account executive position and the next day I received an email for a phone interview. The phone interview lasted about 30 minutes and the guy told me at the end he really liked me and wants to schedule a time and day for the in person interview. 2 separate women interviewed me in person. 30 minutes each. I felt the interview went very well. 2 days later I receive an automated email saying they chose someone else. I called and emailed wondering why that happened because I even provided them excellent sales results from my prior jobs. Still no reply

    Interview Questions

    • How do you feel about working with other people who don't have any sales experience?   Answer Question
  11.  

    Account Executive Interview

    Anonymous Employee
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Yelp in May 2015.

    Interview

    Submitted my application. Set up a phone interview. Was called by an Account Executive Manager. She asked me to tell me about myself, why do you want to work in a sales position, a couple behavioral questions, then asked me to role play as an Account Executive calling a pizza restaurant owner and to leave him a voice mail. Pretty straight forward interview. Sound enthusiastic on the phone and do your homework and you should be fine.

    Interview Questions

See What Yelp Employees Are Saying

2 people found this helpful

 Former Anonymous Employee

Pros: “free food, good parties, nice perks, they have an excellent training program for sales, so its a good starter job for anyone looking to break into that field”“free food, good parties, nice perks, they have an excellent training program for sales, so its a good starter job for anyone looking to break into that field” – Full Review

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