ADT Security Services Small Business Sales Representative Jobs & Careers in Edison, NJ

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ADT Security Services Reviews

656 Reviews
2.4
656 Reviews
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ADT Security Services CEO Naren Gursahaney
Naren Gursahaney
232 Ratings
  1.  

    Working for ADT Security Services for the past 4 years was an experience in change.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tech 1+ in Irving, TX
    Former Employee - Tech 1+ in Irving, TX

    I worked at ADT Security Services full-time (more than 3 years)

    Pros

    they have evolved from being a part of TYCO since they split into their own for small business and home security in 2012. The evolution is still in progress as far as ADT having set their own precedence and procedures and getting them right but they are trying and most importantly they are now a Customer obsessed culture.

    Cons

    The transition has been a hard one and could have been thought out and prioritized a bit better. They brought in some third party company to tell them how to make the customer experience better and without this company having a full understanding of what our dept actually does they suggested unrealistic expectations for us. We as field support agents (techs) are not call center reps, more like data center reps with some tech support, billing, contracts, and other things thrown in the mix.

    Advice to ManagementAdvice

    Stop with the micro-management the third party (has no idea what they are talking about) company suggested and get back to letting us do what we do best and keep on with bettering the customer (our's are field techs) experience. Find ways to make their jobs easier not ours and consequently theirs.

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