APAC Customer Services

www.apaccustomerservices.com

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30+ days ago

Inbound Customer Service Representative

Apac Customer Services, Inc. Saint Paul, MN

APAC Customer Services, Inc., an EGS Company is ranked one of the largest employers in the area. We are looking for Customer Service Representatives Glassdoor


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APAC Customer Services Reviews

220 Reviews
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220 Reviews
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    Customer Service Representative

    Former Employee - Customer Service Representative - APAC in La Crosse, WI
    Former Employee - Customer Service Representative - APAC in La Crosse, WI

    I worked at APAC Customer Services

    Pros

    I liked talking to the customers, and helping them with their Verizon Wireless bills. I liked activating new smartphones, or iPads on accounts for people. I also liked helping customers save money on there bills.

    Cons

    Many, many customers were not very pleasant. Customers were very hard to please, especially if they did owe money on their account and couldn't make a payment arrangement, but needed cell phone service. Apac treated you like a number, and not an employee, even if a person would work overtime, or go above and beyond to help the customer, this company always found something negative to find. This company also did not give any raises or any incentives of any kind, very challenging in today's economy.

    Advice to ManagementAdvice

    I think this company should give employers, especially whom are punctual, drug and alcohol free, and always showing up with a positive attitude, not only for the customers, but for the co-workers and team leaders, should at least get a 3 strikes then your fired, not a 1st and final and that's it. It costs money to train, get the computer systems as well as the plans, iPhones, all technology down, takes time to retrain and start over. I also think that there should be pay raises and more incentives to make the job desirable. Thank you.

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