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AT&T Reviews

3.3
6,968 Reviews
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AT&T Chairman and CEO Randall L. Stephenson
Randall L. Stephenson
3,238 Ratings
  • 1 person found this helpful

    Great Company focused on Metrics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Washington, DC
    Former Employee - Anonymous Employee in Washington, DC

    I worked at AT&T full-time (more than a year)

    Pros

    I met really great people my first year as a sales consultant more of a friendly environment. Lots of people will swap shifts with you if they can. Your co-workers become your closest friends because you will see them more then your family. The benefits the company provides is top notch. Where else can someone without a degree make $50k-70k. Incentives are great along with two weeks of vacation. It is hard to get fired as a rep.

    Cons

    Long hours just like in any retail setting. Prepare to work nine to ten hours daily. Different focuses on metric very month. Upsell your customers on what ever you can and sell them everything. Reports can be ran for just about everything. Random team meetings if you are not hitting your goals. Gossip is huge within management. News/rumors travels quick from store to store. There is no work life balance unless you have seniority over other reps. You will find lots of stores have work arounds to avoid getting hit on metrics and still get away with it.

    Advice to ManagementAdvice

    My advice is for the following:

    Director of Sales:
    Move your area managers around more often. It is incredible you have some that have been in the same position and area for more than 5 years. Change is good.

    Area Managers:
    Please stop it with your manager calls twice or even three times a week. People know what metrics they need to hit. Managers know it a selling environment. Be more strict with your store managers to work 5 days/ 40 hours a week. Check their schedules. I understand they are on salary but have a clocking in/clocking out system in place.

    Store Managers:
    Reward and encourage your store. Be more active on the sales floor. Don't just be in the back. Show up for work. You guys work retail not a 9-5. Stop getting on top of your reps because they didn't pitch everything.Your coaching isn't needed all the time.

    Assistant Managers:
    Please don't get a power trip when your store manager is gone. I have seen where reps get promoted to quickly with a lack of management experience and all based on their number.

    After store manager there really is no growth. Getting out of retail is hard unless you "network" or move to a different state. In the area I worked in many had held their positions for years outside of retail.

    Recommends
    Negative Outlook
    No opinion of CEO

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