Advanced Technology Services

  www.advancedtech.com
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Advanced Technology Services Site Manager Jobs & Careers

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2 days ago

Site Manager – new

Advanced Technology Services, Inc. Madison, WI

Advanced Technology Services (ATS) strengthens the need for American business to remain competitive in a rapidly changing global economy. ATS has… CareerBuilder


15 days ago

Site Maintenance Operations Manager

Advanced Technology Services, Inc. Phoenix, AZ

Advanced Technology Services (ATS) strengthens the need for American business to remain competitive in a rapidly changing global economy. ATS has… CareerBuilder


Advanced Technology Services Reviews

69 Reviews
2.9
69 Reviews
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Advanced Technology Services CEO Dick Blaudow
Dick Blaudow
42 Ratings
  1.  

    IT Services

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Help Desk Representative in Peoria, IL
    Former Employee - Help Desk Representative in Peoria, IL

    I worked at Advanced Technology Services full-time (more than 3 years)

    Pros

    (2009) Despite a very rough economy, the Helpdesk was a very nice place to work. Workers were able to take their job seriously and also enjoy helping the customer. Every dollar was well justified and cost savings were taken seriously, not just for A.T.S. but for the customer. With the available customers and contracts at that time, I can honestly say, things were running at their absolute peak performance for the workforce available. Professionalism was a big deal and it was maintained for around a year or two.

    The Non-IT sides of the company runs like a well oiled machine and are growing at amazing rates. I strongly recommend those areas and can assure you, the A.T.S. culture is that of high importance and are all good job and life values.

    Cons

    Office Politics, advancement, and grudges! Advancement was a good thing at the time, but often left huge rifts in the processes, examples, and departments. Many good managers moved on to better things, but those whom advanced within did not stay because they were not respected or "were not a good fit". Many issues seemed to spring from separation and culture from other I.T. locations. (3) There are some serious issues with retaliation and protection. You could not speak up without fear of losing your job. Many managers whom protected their employees and challenged high level authority to protect their employees were removed from service and in some cases removed all together.

    From my understanding this is currently being managed, and H.R. is taking a better stance, but at the time it was an issue.

    Advice to ManagementAdvice

    Balance of V.P. level politics are not uniform. Some V.P. management issues are causing mis-communication, confusing middle management into the wrong decisions, and derailing the Helpdesk. Jeff Owens and Richard Blaudow set a good example, but in between there were some gray areas. H.R. and Management needs to get a better stance on mediating issues internally and externally for all customers.

    I strongly believe satisfaction surveys need to be done every six months, and if there is even a hint of a problem, they need to be followed up on every month until the issue is discovered. Retaliation was a big concern. Never really felt protected if your voice had to be heard. In my case I feel it marked my exit

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