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2 days ago

Controller North Carolina – new

Aqua America Cary, NC

AND DUTIES: • Directly responsible for development and implementation of companys financial and accounting plans,… CareerBuilder

Aqua America Reviews

15 Reviews
15 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Aqua America Chairman, President, and CEO; Chairman, Aqua Pennsylvania Nicholas DeBenedictis
Nicholas DeBenedictis
4 Ratings

    Sinking Ship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Bryn Mawr, PA
    Former Employee - Customer Service Representative in Bryn Mawr, PA

    I worked at Aqua America part-time for more than a year


    The company provides you with lots of AQUA branded "stuff" in lieu of full time hours with benefits. They will gladly invite you to the AQUA picnic or special events such as "Walk at work Wednesdays"


    Micromanaging call center bosses that do not listen to or respect their employees. Training is inconsistent and incomplete. The company has little to no interest in actually addressing a customer's problems, only with getting them off the phone. Customer Service reps are actually encouraged to hang up on customers and are reprimanded for seeking assistance with complex issues.

    Advice to ManagementAdvice

    Stop judging your employees by how short their calls are. When an employee has an issue, listen to what he has to say.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO