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Best Buy Reviews

6,568 Reviews
6,568 Reviews
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Best Buy CEO Hubert Joly
Hubert Joly
2,251 Ratings

    It really wears you down and kills your self confidence.

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    Former Employee - Home Theater Sales Associate in Woodland Hills, CA
    Former Employee - Home Theater Sales Associate in Woodland Hills, CA

    I worked at Best Buy


    Love majority of the staff, even a lot of the managers and customers. There's a lot of young, fun and knowledgeable employees here. Plenty of recognition from management (although this can vary from employee and department.) Lots of training (to be fair, I was hired as a seasonal and needed to be rushed to the floor but there is always constant training both on the sales floor, vendors teaching you their products and with computer learnings.) Workload is reasonable, with often times a lack of. Nice discount (they had taken it away and changed it at one point but finally gave it back.) They also added monthly bonuses when your team hits their goal. It's nice to not be on commission and feel too pressured to make a sale to a customer (although expectations still need to be met.) Good starting point but not somewhere you'd want to stay.


    Not a lot of room for advancement. Stressful at times. With all the talk about the company going under, it just makes it harder to enjoy your work. It's retail, so of course you'll have your fair share of rude customers and too many expectations. Sometimes the traffic gets so slow you don't know what to do with yourself, especially when you're just trying to meet your daily goals. I liked my managers on an individual basis but the company was constantly revising their company structure and always adding more expectations which made the job unbearable for me and would create a lot of friction between managers and their employees. I felt bad having to bother customers who clearly wanted to be left alone and having to fill out those sales worksheets but it was required. Lots of dumb requirements. There are a lot of long and lengthy procedures for just about every job here and there is always someone trying to cut corners which makes it harder for the rest of the employees (like properly labeling open-boxes and checking all its contents.) Not enough time training when you start and too much training afterwards. Lots of unnecessary paperwork with nobody following through with any of it. Demos are constantly breaking down and it's up to you to fix it. Don't count on project team or anyone else to get anything done or fixed in your department, it's up to you. It's nice to not be on commission but there is still a lot of pressure to meet your goals with not a lot of traffic. No consistent schedule. Lots of promises for advancement but with lots of disappointments. I busted my butt for years, was recognized almost every time there was a morning meeting and have even had multiple managers promise they'd help me get to where ever I wanted to be but with the constant changes in management, no one ever fulfilled them but one right before I decided to leave. I worked there for almost 5 years and barely made it to full time within my last year of working there. You really have to play politics. The yearly raise is a bunch of crap too. You could be the hardest working person in the company (I was rated #2 the past year for our company contest) and they'll still only give you a 4/5 review rating, and even that is rare (they constantly kept me at a 3.8 which was just insulting.) It really wears you down and kills your self confidence.

    Advice to ManagementAdvice

    Company loses a lot of time and money simply trying to cater to "the customer." I've seen them grant absurd discounts to rude customers just to make them happy and treat their loyal ones like crap. On that note, stop allowing resellers to come into your store and buy you out of your best sales/products just to meet your goals. You guys will do ANYTHING to meet those goals, including messing up your employees numbers and screwing other loyal customers out of the products they want. Not every customer is the same and needs to be handled accordingly, so stop forcing your employees to keep interacting with them, this seriously causes a lot of people to not want to shop here (including my boyfriend. He hated whenever he had to pick me or my order up and even just stopping in to buy something really quick. He always had some horror story to tell every time he stepped into a Best Buy, not just my store. ) Also, train ALL your employees on EVERY procedure so you don't have to go around looking for the one employee who knows how to do preorders. I swear you guys focus SO MUCH TRAINING on your best employees only to have all your other ones completely clueless and expect that one employee to spread all that information on their own (which even if they do, no one cares to listen to them because why should they?) Recognition means nothing if you can't help your hard working employees advance and keep giving them more work with the same amount of pay. It shouldn't take a great, hardworking employee 5 years to make it from part time to full time and barely hit $11/hr. You guys are completely two-faced when it comes to treating an employee like a welcomed customer (this always happened when I shopped at other Best Buys other than my own.) I know the company expects a lot from you guys but you really need to listen to your employees. Also, stop just promoting your friends and just standing around with them all the time. My favorite managers were the ones working alongside their employees, addressing problems as they saw, heard, or ran into them and overall would not play any favorites and played on each individuals strengths and helped improve on their weaknesses. There's a lot more I could say but I honestly don't think anyone would care to listen. I left hating this job, crying and feeling like it was too much and angry that I had wasted so much time here. I miss the people I worked with and even some of my regular customers but I am so much happier to be out of that hell hole.

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