Blackboard – Shanghai
• Partner with our Design team to craft beautiful user experiences, and then implement them with equally elegant code. UI is a passion of yours… Blackboard
- Comp & Benefits
- Work/Life Balance
- Senior Management
- Culture & Values
- Career Opportunities
I have been working at Blackboard full-time (more than 3 years)Pros
It's a big global company so there will be challenges with communication from time to time, but I've always found everyone to be extremely responsive and helpful despite being in a remote office far away from DC.
Whenever we find bugs or need clarification on functionality I frequently can speak directly with one of the developers who can walk me through the issue and provide feedback even if we are located in different offices or timezones.
There have been a lot of improvements in the QA process, leading to better performance with Learn and fewer regression bugs. We have good visibility into this process and are able to make suggestions to keep the product as robust as possible. Developers are also more than willing to take on suggestions to help improve the client experience.
I never have issues dealing with staff from the other product lines that we've brought on via acquisitions. It's as if they've been within Blackboard the whole time. Management seems to plan well to ensure the integrations with acquired companies go smoothly , mostly for the sake of the clients of course. No client wants to feel like they are dealing with different companies internally when needing support across the various integrated product lines. From the client's perspective it's all just one company after all.Cons
The standards are so high sometimes I wonder if I can keep up with it all. Everything we implement has to be carefully documented and reviewed. Band-aid solutions are discouraged even if we are short on time. Even with minor issues we are required to get to the root cause and find solutions that are long-term viable.Advice to ManagementAdvice
Consider hiring more managers and appointing internal people to the director position. We need more leadership at the top. It's really not important if someone has technical knowledge of Learn and the other products. It's more important to attract people who can really sell the software and convince clients that our products can do everything they need. The managed hosting applications pretty much just run well without intervention given the improved stability recently in the product, so we might not need so many bodies chasing down minor issues moving forward.RecommendsPositive OutlookApproves of CEO