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Blizzard Entertainment Reviews

222 Reviews
3.9
222 Reviews
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Blizzard Entertainment President & CEO Mike Morhaime
Mike Morhaime
174 Ratings
  •  

    Great benefits, profit sharing, nerdy people who can share passions for anything you geek out over (even sports)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Customer Support in Austin, TX
    Current Employee - Senior Customer Support in Austin, TX

    I have been working at Blizzard Entertainment full-time (more than 8 years)

    Pros

    The pay isn't great from the start, but you get excellent benefits. Which can't be said for most places. Raises happen each year, depending on your ability to perform. The management really cares for the little guy. While some business needs contrast with that, it's comforting to know that Morhaime at the top truly cares.

    On site gym, cafeteria is nice while not being anything too fancy, you can decorate your desk with any geek stuff you want.

    Cons

    Slow progression, but it's a work in progress. If you're looking to move onto anything beyond CS, you have steep competition. Even for internal applications, there are a lot of people pining to move up, and many have put in lengthy time working towards it. You will need to do the same.

    A couple of the metrics systems in place don't properly reflect an agents ability to provide good service.

    Advice to ManagementAdvice

    Communicate failures more openly. Our metric systems are broked, there is a new one in the works, but not everyone knows what's coming and are suffering in the mean time.

    Recommends
    Positive Outlook
    Approves of CEO

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