Brook Street

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23 days ago

Medical Secretary / Administrative Assistant

Brook Street US Brockton, MA

This position is based in Brockton, but you will be required to work 1 day in the Fall River Office. Interested and qualified candidates can send… CareerBuilder

15 days ago

Administrative Assistants

Brook Street US Boston, MA

Candidates applying, please have at least 3 years' experience supporting various levels of professionals in a fast-paced environment. Your experience… CareerBuilder

2 days ago

Legal secretary – new

Brook Street Belfast, Northern Ireland

Our client is looking for a legal secretary to work in the commercial law department. This is to cover maternity leave but could become permanent…

16 days ago


Brook Street Bangor, Isle of Anglesey, Wales

The role is initially until end of March 2015 but could continue for a further 12 months with a pay rate of £8.30ph. If you would like to apply for…

22 days ago


Brook Street Oxfordshire

Duties will include. · Answer incoming calls in a professional and timely manner, and direct calls as appropriate · Meet and greet visitors in a…

1 day ago

Receptionist – new

Brook Street Kingston upon Hull, England

My client a large public sector organisation is looking for a front of house receptionist to work part time 4 days per week, hours…

7 days ago


Brook Street Edgware, England

, warm and friendly Receptionist with a confident and professional manner is…

30+ days ago


Brook Street Farnham, South East England, England

We are looking for a receptionist to work on an ongoing temporary basis for a well known Hotel in the Farnham area. We are looking…

1 day ago

Receptionist – new

Brook Street Feltham, South West England, England

I am currently recruiting for a permanent Receptionist based in West London for a new school for 34 pupils with autism. This is a…

24 days ago

Legal Receptionist

Brook Street London, England

Corporate Receptionist to join their rapidly expanding business. To be successful you must have strong experience working as a…

Brook Street Reviews

13 Reviews
13 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Charles Ashworth
8 Ratings

    Old Fashioned, Poor Leadership, Misguided Self Belief

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Divisional Manager in London, England (UK)
    Former Employee - Divisional Manager in London, England (UK)

    I worked at Brook Street


    Excellent back-office function at head office, all payroll department staff, sales ledger staff and marketing staff were excellent. Fairly decent skills training, but poor sales training.

    Work life balance is excellent as they no staff work that hard at all.


    1. Poor Senior Management Structure
    Starting from the top, an MD who is so clearly out of touch with the competition, his own employees and the recruitment market as a whole. If you could imagine Jack Duckworth from Coronation Street running the business, you wouldn't be far wrong. Constant conference calls about how Brook Street is the best in the market to mislead current employees became tiresome after a while.

    2. Sales, Sales, Sales
    "We don't do telesales" I remember a trainer who had been with the business for over 30 years saying. Two minutes later she was telling delegates how the only way to sell is via the telephone. New starters are now expected to make sales calls and obtain 'visits' in order to leave the training initiation to the business. If they fail to do so, they're kept behind like naughty children. It's all about quantity, not quality. This is then filtered down to branch level where somebody who makes 100 calls a day is praised above those who actually work hard.

    3. Outdated policies
    "LinkedIn is frowned upon. Don't mention headhunting. Don't think Branch Managers are getting mobile phones. No colour printers allowed. We don't believe in email" are some of the things that are frequently said by senior management. It's shocking to believe that business managers (that's a joke in itself) don't have mobile phones nor laptops.

    4. QWP - Quality At Work?
    They pay a team of people salaries to go to branches on a quarterly basis and check their skirting boards aren't dusty. Genuinely. They they reprimand managers who have lightbulbs that have blown.

    5. Staff turnover
    It's hardly surprising that nearly every branch is constantly looking for a new manager or a team of consultants. Just see for yourself.

    Overall Brook Street is about 30 years behind the rest of the recruitment world, holding on to their ideals of how amazing being chauvinistic, sexist and dated worked in the 1980's. Their senior management is not to be trusted, the regional managers are clueless and are hired on a "her face fits" basis and business managers have no control over their own business. Consultants are treated like numbers and don't get taught recruitment, they get taught telesales. When things start to go wrong, they axe them or let the competition show them what real recruitment is about (if they're lucky). However, if you're a middle-aged to slightly mature woman who wears too much make-up and likes navy blue suits, you'll do well at management level. If you're a very young blonde girl who is clueless, you'll do very well for 8 months as a consultant.

    Advice to ManagementAdvice

    Open your eyes, look at your competition and start realising that we are no longer in the 1980's.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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