Brook Street

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7 days ago

Plaintiff Side Personal Injury Paralegal

Brook Street New York, NY

Ideal candidate would have 3-5 years experience working as a plaintiff side personal injury paralegal and experience managing case files through the… CareerBuilder

4 days ago

Field Service Manager

BROOK STREET Watford, East of England, England

This job was originally posted as…

17 hrs ago


BROOK STREET Lightwater, England

My client is a major supplier of IT managed services. They are seeking a business development manager, with a highly successful track record, to join… Adzuna

3 days ago

Warehouse Supervisor – new

BROOK STREET Watford, East of England, England

This job was originally posted as…

4 days ago

Customer Service Coordinator 30 Hours

BROOK STREET Bradford, Yorkshire and the Humber, England

This job was originally posted as…

3 days ago

Full Stack Developer – easy apply

Brook Street USA Brooklyn, NY

Full Time Open Stack Developer for Position in Dumbo Brooklyn Our technology: We use a mix of languages and believe strongly in using the right tool… Glassdoor

4 days ago

Recruitment Consultant

Brook Street Boston, MA +4 locations

As a recruiter you will need to have a flair for sales and excellent communication skills â via phone, email and in person â along with experience of… Glassdoor

2 days ago

Information Security Officer – easy apply

Brook Street USA Chicago, IL

(include but not exclusive to the following): * Responsible for the development of information security policies, standards and procedures… Glassdoor

22 hrs ago

Office Manager – new

Brook Street USA Chicago, IL

• Support the President, Senior V.P., Corporate Services Manager, and Accounting Manager • Experience working with RFPs - will assist with responses… Glassdoor

3 days ago

Landscape Designer/ Architect – new

Brook Street USA Cambridge, MA

Personal Portfolio Required. Project Management experience from start to completion. Strong design skills needed. Person must be creative… Glassdoor

Brook Street Reviews

13 Reviews
13 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Charles Ashworth
8 Ratings

    Old Fashioned, Poor Leadership, Misguided Self Belief

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Divisional Manager in London, England (UK)
    Former Employee - Divisional Manager in London, England (UK)

    I worked at Brook Street


    Excellent back-office function at head office, all payroll department staff, sales ledger staff and marketing staff were excellent. Fairly decent skills training, but poor sales training.

    Work life balance is excellent as they no staff work that hard at all.


    1. Poor Senior Management Structure
    Starting from the top, an MD who is so clearly out of touch with the competition, his own employees and the recruitment market as a whole. If you could imagine Jack Duckworth from Coronation Street running the business, you wouldn't be far wrong. Constant conference calls about how Brook Street is the best in the market to mislead current employees became tiresome after a while.

    2. Sales, Sales, Sales
    "We don't do telesales" I remember a trainer who had been with the business for over 30 years saying. Two minutes later she was telling delegates how the only way to sell is via the telephone. New starters are now expected to make sales calls and obtain 'visits' in order to leave the training initiation to the business. If they fail to do so, they're kept behind like naughty children. It's all about quantity, not quality. This is then filtered down to branch level where somebody who makes 100 calls a day is praised above those who actually work hard.

    3. Outdated policies
    "LinkedIn is frowned upon. Don't mention headhunting. Don't think Branch Managers are getting mobile phones. No colour printers allowed. We don't believe in email" are some of the things that are frequently said by senior management. It's shocking to believe that business managers (that's a joke in itself) don't have mobile phones nor laptops.

    4. QWP - Quality At Work?
    They pay a team of people salaries to go to branches on a quarterly basis and check their skirting boards aren't dusty. Genuinely. They they reprimand managers who have lightbulbs that have blown.

    5. Staff turnover
    It's hardly surprising that nearly every branch is constantly looking for a new manager or a team of consultants. Just see for yourself.

    Overall Brook Street is about 30 years behind the rest of the recruitment world, holding on to their ideals of how amazing being chauvinistic, sexist and dated worked in the 1980's. Their senior management is not to be trusted, the regional managers are clueless and are hired on a "her face fits" basis and business managers have no control over their own business. Consultants are treated like numbers and don't get taught recruitment, they get taught telesales. When things start to go wrong, they axe them or let the competition show them what real recruitment is about (if they're lucky). However, if you're a middle-aged to slightly mature woman who wears too much make-up and likes navy blue suits, you'll do well at management level. If you're a very young blonde girl who is clueless, you'll do very well for 8 months as a consultant.

    Advice to ManagementAdvice

    Open your eyes, look at your competition and start realising that we are no longer in the 1980's.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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