Brooks Automation

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30+ days ago

Customer Support Engineer

Brooks Automation, Inc. Hillsboro, OR

Perform complex customer support activities involving the installation, modification, repair and preventive maintenance of Brooks equipment and…

30+ days ago

Customer Support Engineer

Brooks Automation, Inc. United States

customer support engineer Job Location Yokohama, Kanagawa, Japan Position Type Full-Time/Regular…

30+ days ago

Technical Support Engineer

Brooks Automation, Inc. Chelmsford, MA

Support new product development with a focus on serviceability and documentation. Consults with R&D team on product design and service…

30+ days ago

Customer Support Engineer

Brooks Automation, Inc. Yokohama

customer support engineer Required Skills Required Experience… Brooks Automation, Inc.

Brooks Automation Reviews

40 Reviews
40 Reviews
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Brooks Automation President, CEO, and Director Stephen S. Schwartz
Stephen S. Schwartz
22 Ratings

    Stay away, much better companies to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager in Chelmsford, MA
    Current Employee - Senior Manager in Chelmsford, MA

    I have been working at Brooks Automation full-time (more than a year)


    Interesting and diverse customer base
    Interesting and diverse product portfolio


    Business decisions are all gross margin driven. No consideration for existing customers (only future customers). Employee treatment is way down on the priority list – near the bottom. This is a very short term mentality. Sales are flat to down, and company barely produces a profit (or loses money) on $500M in sales. Let those numbers speak for themselves.

    When I started there, company was laying off. When I left, company was laying off. There is no security there. As a new hire – you are the minority against the established workers, whose number 1 priority is to keep their job – so terrible work environment. Politics is some of the worst I’ve seen, with managers often providing zero support to their team members, in order to have someone to blame/fire when things go wrong. And go wrong they do – because the company’s focus is on Sales, not engineering, manufacturing or service. The operations is a cluster, with problems so deep, as you peel back the onion, the problems just get deeper and bigger!

    HR has zero power, and is a sycophant to the executive team. Pay is well below average for semiconductor equipment, except in Sales. Company focus is Sales. All other departments are 3rd class citizens (engineering, manufacturing, service, etc.).

    When I starting working at Brooks, I would interface with other people/companies, and I met a lot of former Brooks employees. I mean many, many former employees. That’s because the turnover rate the last 10+ years is very, very high. Check for ex Brooks employees and you’ll understand what I am referring to. I have many friends at the top equipment companies ($3B in sales and up) - and Brook’s bad reputation is not only well known, but during some interviews I had, they actually stated they will never do business with Brooks again. Stay away from Brooks, employee job satisfaction is at an industry low, for valid reasons!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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