CSAA Insurance Group


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6 days ago

Claims Service Adjuster- Auto

CSAA Insurance Group Oklahoma City, OK

This is an amazing opportunity to join an established and growing organization. We offer standard benefits PLUS: • Paid… Glassdoor

6 days ago

Insurance Customer Service Assoicate

CSAA Insurance Group Oklahoma City, OK

CSAA Insurance Group, a AAA Insurer is a values-based company. Quite simply, our AAA brand, with its reputation for trustworthiness, is our most… Glassdoor

3 days ago

Casualty Specialist-1

CSAA Insurance Group Colorado Springs, CO

• Works in call center environment. • External communication completed in writing, by telephone and by electronic means (e.g., e-mail… Glassdoor

4 days ago

Senior Physical Damage Appraiser

CSAA Insurance Group Reno, NV

• Independently evaluates, negotiates and settles physical damage and total loss claims along with other suffixes (i.e. loss of use, property… Glassdoor

6 days ago

Senior Cyber Security Engineer

CSAA Insurance Group Glendale, AZ

* Lead integration and optimization efforts of security products, such as: Intrusion Detection System, forensic analysis, McAfee Product Suite… Glassdoor

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CSAA Insurance Group Reviews

437 Reviews
437 Reviews
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CSAA Insurance Group President and Chief Executive Officer Paula Downey
Paula Downey
85 Ratings
  • 2 people found this helpful  

    IT Employee Review: OK but can be better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Information Technology in Glendale, AZ
    Current Employee - Information Technology in Glendale, AZ

    I have been working at CSAA Insurance Group full-time (more than 3 years)


    Generally speaking, once you are hired within the company and do somewhat ok job you are likely to be kept there for a long time. If you are looking for a "steady" place to work, this is it. CSAA IG offers competitive benefits such as 401K contributions. They also promote "Living Healthy". You can earn points to reduce the monthly premium for your health insurance. There are also many opportunities to volunteers.


    If you are like me and you want to do something bigger, better and be surrounded by creative intellectual individuals as well as be in an environment that inspire you, you may want to rethink about joining the company. The IT department is located in Glendale, AZ within a call center environment. Most people there don't care about dressing up and appear to be professional (which is a pro if you are into that). Personally, I find everything about being in the Glendale facility is depressing. I used to work in a call center and getting pay way lower than CSAA IG in Tempe (Different Company) and it's so much more professionally inspiring than CSAA IG.

    As I mentioned before, generally speaking things are "steady" here. So moving up to entirely different IT group can be a challenge. Politics get in the way of doing the right things but I suppose you will encounter that anywhere you work. I wonder sometimes about the culture here: How someone can barely do their jobs and made so many mistakes get away with it and actually get promoted. Anywhere else I worked before, they would have been fired.

    Advice to ManagementAdvice

    You can't expect world-class quality employees when you are surrounded by mediocre uninspiring environment. Get the place upgraded, more open area (windows to see the outside world), better seats/cubes arrangement etc.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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