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4 days ago

Retail Store Manager

CVS Health Alexandria, VA +35 locations

Candidates will begin as a Store Management Trainee completing basic operations and management skills training and learning about key aspects of the… CVS Health


5 days ago

Billing Customer Service Representative

CVS Health Monroeville, PA

Position will be required to cover 10:00 AM until 2 PM Monday through Friday. Required Qualifications Assertive communication skills Customer… CVS Health


5 days ago

Customer Service Representative, Specialty Mail

CVS Health Buffalo Grove, IL

The Customer Care Representative (CCR) is an important first-line of contact with our customers, setting the tone for how our company and services… CVS Health


5 days ago

Retail Store Manager Trainee

CVS Health Rosemead, CA

Candidates will begin as a Store Management Trainee completing basic operations and management skills training and learning about key aspects of the… CVS Health


16 hrs ago

Enrollment Representative, Specialty Retail – new

CVS Health Honolulu, HI

include primary contact to handle incoming and outgoing calls, faxes, and letters from/to physicians and healthcare providers in support of the… CVS Health


5 days ago

Retail Store Manager - NY - Manhattan

CVS Health New York, NY

Candidates will begin as a Store Management Trainee completing basic operations and management skills training and learning about key aspects of the… CVS Health


4 days ago

Retail Store Manager - NC - Charlotte

CVS Health Charlotte, NC

Candidates will begin as a Store Management Trainee completing basic operations and management skills training and learning about key aspects of the… CVS Health


2 days ago

RPH Analyst, Retail Strategic Product Development – new

CVS Health Woonsocket, RI

will include collaborating with field and store pharmacy personnel to pilot new pharmacy services and refine their operational design. In addition… CVS Health


2 days ago

Analytics, Retail Strategic Product Development Advisor – new

CVS Health Woonsocket, RI

The ideal candidate will have strong independent leadership skills, as well as analytical and communication skills. In addition, the individual must… CVS Health


4 days ago

Retail Store Manager - Cape Cod, Hyannis, Yarmouth

CVS Health Hyannis, MA

Candidates will begin as a Store Management Trainee completing basic operations and management skills training and learning about key aspects of the… CVS Health


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CVS Health President and CEO Larry J. Merlo
Larry J. Merlo
1,358 Ratings
  • 29 people found this helpful  

    15 year manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Orlando, FL
    Former Employee - Store Manager in Orlando, FL

    I worked at CVS Health

    Pros

    I learned a lot working there as far as how to run a business as well as how to develop a team. I had one of the most successful teams in the company ranking as the top store year over year in two separate markets, one in the Northeast one in the Southeast. I was a paragon winner with the company as well. My most recent DM was very supportive. I genuinely thank them for the opportunity and the knowledge that I acquired while working with them.

    Cons

    Work hours were excessive. To be successful hours worked were borderline slavery. While I willingly worked them to be successful, the week you didn't you were immediately behind. Vacations were almost non existent due to constant visitors from corporate stopping in to do reviews. Holiday weeks were paid 4 days regular 1 holiday and you worked all 5. The facade of the stores looking great when these people stop by versus the reality of the business is polarizing. There were always teams of people and excessive expenditures of payroll thrown into stores prior to their visits. While I understood the need to make an appearance, it was always will always be a backwards way off thinking. Company preaches quality of life for their clients while quality of life for their employees is non-existent. As a "manager" in your average store you will be "managing" a total of one person during your shift, with a total of 10 people at location. Location open hours will exceed total payroll hours ie Sun-Sat 7am-10pm = 15hrs per day x 7 days x 2 people = 210 hrs which excludes the need to have a person unload deliveries that come in during non opened hours. Your budgeted hours will be approximately 208 hrs. I will only mention that during the month of December that there are extended hours for the stores but no budgeted hours to accommodate. Stores are held to strict shrink targets with little to no control over external theft. Remember 2 people at location, if four people enter to steal there is nothing you can do to stop them. These are facts not personal prejudices.

    Advice to ManagementAdvice

    Revisit business structure. Employ cost cutting at a higher level, not at a store level otherwise you will compromise the business. If DMs are losing company vehicles so should RMs. Loss Prevention should be completely eliminated due to the fact they are ineffective and non-impactful; they are a voice with no power. I challenge corporate figures to walk into stores unannounced to anyone to really see what happens in the average minimum hours location. I make this challenge knowing that they will not as this is of no interest to them. At corporate level within the company they have never managed a location so they have no understanding. I do not fault them they are well educated and were placed into their positions.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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