Capita Jobs & Careers in London, England

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26 days ago

Information (Customer Services) Consultant

Capita Beckenham, England

• Handle all shareholder communication by telephone • Follow Capita's identification and verification (ID&V) security process on all telephone… CareerBuilder

28 days ago

Business Quality Assurance Consultant

Capita Beckenham, England

Business Quality Assurance Consultant We are Capita Asset Services, a division of Capita plc, a FTSE 100 company and the UK's leading provider of… CareerBuilder

30+ days ago

Workplace Consultant/Designer

Capita London, England

We’re looking for an experienced individual with proven experience of workplace projects, ideally in the private sector. Your role will involve… Glassdoor

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Mazars House, Gelderd Road, Gildersome (Photo thanks to Geograph user Humphrey Bolton, Some Rights Reserved)
Capita (Photo thanks to Geograph user Anne Burgess, Some Rights Reserved)
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Capita Reviews

194 Reviews
194 Reviews
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Capita CEO Paul Pindar
Paul Pindar
61 Ratings
  1. 1 person found this helpful  

    Terribly disorganised and they rip off their own staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consultant  in  London, England (UK)
    Current Employee - Consultant in London, England (UK)

    I have been working at Capita full-time for more than a year


    There is such a lack of visibility of who is doing what that you can get away with not doing much work.


    10% bonus described in contracts is never given to anyone except directors and above who usually get more than that. No pay rises. No personal or professional development. Completely unstructured. Almost non-existent communication from senior people. Clients choose Capita because they are cheap (and therefore rubbish). Senior positions are only given to chartered accountants, regardless of relevancy. The whole company is run by accountants who are bean counters and who place zero value on the employees. Only work for these ungrateful idiots if you like to be viewed as a "productivity unit" on a spreadsheet. Expect nothing in return for hard work. As an example: just before Christmas each year we receive an email telling us to do between 12 and 20 hours of mandatory online training that is non-billable and must be completed in our own time. Not doing it is a sackable offence. Work 20 hours one day and expect to be given some slack the next day? No way. You must bill 7.5 hours each day or face disciplinary action. Any work over 7.5 hours is a free gift to Capita and they write this into the contracts.

    Advice to ManagementAdvice

    You need to re-evaluate the whole way your company is run by putting an emphasis on employee satisfaction. It wouldn't take much effort or money. Happy employees do good work. As it stands pretty much all of my colleagues openly hate Capita and specifically you, the upper management.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO