Cheesecake Factory

  www.thecheesecakefactory.com
  www.thecheesecakefactory.com
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Cheesecake Factory Reviews

413 Reviews
3.6
413 Reviews
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Cheesecake Factory Chairman and CEO David Overton
David Overton
226 Ratings
  1.  

    Great Company, bad location

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server  in  Seattle, WA
    Current Employee - Server in Seattle, WA

    I have been working at Cheesecake Factory part-time for more than 3 years

    Pros

    by far the best restaurant company I have worked for. Chris Gordon is also the best GM, and the rest of the management team are not only wonderful, they are just nice human beings. Flexible schedules, time off whenever you need it and they don't act like you owe them a favor for going on a vacation. Im almost out of the restaurant industry and I'm happy I will be leaving with a positive experience,

    Cons

    LOCATION...Now you would think because you are directly across the street from the convention center that this place is a money pit. it is not. Of course there are times (PAX,Comicon,Wedding show, etc.) when you make awesome money with certain conventions, but this place is a TOTAL TOURIST TRAP with NO AUTOMATIC GRATUITY. that should say it all. keep in mind the Canadian border is also just hours away. 80% Foreign guests with no automatic gratuity is just cruel, especially in a restaurant thats built for large parties. On the other hand, the constant disappointment with our guest was actually my motivation for going back to school, so thank you for that.

    Advice to ManagementAdvice

    Unfortunately, because this is a corporate company, My one complaint about the auto gratuity is pretty much out of my immediate managers hands.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO