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Chili's Reviews

554 Reviews
3.2
554 Reviews
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Chili's President Wyman Roberts
Wyman Roberts
35 Ratings
  1.  

    Lots of work, often little pay, management plays "favorites"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Food Server in Thomaston, GA
    Former Employee - Food Server in Thomaston, GA

    I worked at Chili's part-time (more than an year)

    Pros

    There is not many opportunities in a rural town so always busy during weekends. Brinker International invests a lot of money in innovation and training and there is always a new drink or food item to sell which keeps things from getting old. If you don't like the restaurant you are at you can always transfer anywhere in the US. Promotions happen from within.

    Cons

    Managers do not treat all employees a like. Often there is one person working and multiple people standing around watching or doing nothing. Some managers do not help employees when they need it.Team service is supposed to be the role of servers but employees rarely help each other out. GEM surveys are a priority and if you are not delivering the number of surveys the corporation thinks you should then the management will bring you in for early Sunday morning meetings to go over ways in which you can get guests to fill them out. This is especially unfair when you close on a Saturday night and go to church with your family. Also, in a small town, there are not as many people to ask and the same people do not want to continually do them. They take 10 min or more.

    Advice to ManagementAdvice

    Don't be buddies to certain employees and a boss to others. Be a mentor to everyone and practice what you preach always.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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