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Citizens Bank Reviews

478 Reviews
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Citizens Bank CEO Bruce Van Saun
Bruce Van Saun
92 Ratings
  • 3 people found this helpful

    Good, not great yet.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Vice President in Cranston, RI
    Current Employee - Assistant Vice President in Cranston, RI

    I have been working at Citizens Bank full-time (more than 5 years)


    Strong employee culture -- colleagues believe in and value the Credo. Autonomous work environment. Ability to balance work needs and family needs. Great benefits -- PTO is so good, many colleagues stay just for that.


    Amorphous goals. Lack of long-term thinking -- executive leadership moves from one emergency to another. Cutting costs to hit revenue goals. Managers are unable to get rid of negative employees who are poisoning an otherwise healthy team. Using contractors in the place of permanent employees for non-project work that lasts in excess of 2-years. Annual pay increases at or below inflation -- good employees are leaving because other companies are willing to pay them what they're worth. Internal promotions will get only the minimum of the pay range for that role, whereas new hires for the same position will be paid at the middle or top of the range.

    Advice to ManagementAdvice

    Realize that you can't cut your way to long-term growth. Free up managers to enact positive effects on their teams.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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