Citizens Financial Group – Riverside, RI
The Ops Senior Associate role provides oversight and monitoring of the workflow of a group. This role performs advanced clerical operations tasks… Citizens Financial Group
Citizens Bank Photos
- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
I worked at Citizens Bank as a contractorDoesn't RecommendNeutral OutlookNo opinion of CEODoesn't RecommendNeutral OutlookNo opinion of CEO
Many good employees and managers, benefits are on par with industry, training is provided. Citizens has been through changes, overall has come out the better for them. Work-life balance is a strong company value. I experienced a fair, tolerant, and non-discriminatory work environment. Access to training is above average for the area and industry.
Location (Rhode Island), possible issue for new hires not familiar with the area, local cost of living, safety. CFG can be grueling for new employees to navigate (literally), more difficult if you do not have prior experience in large corporate/financial entities. Office culture is unusual, and varies greatly by job function. Some teams are great, others toxic. Complex internal politics and resulting risk-aversion in middle-management produces a minefield of a complex corporate work environment where one can easily say the wrong thing to the wrong person, accidentally. The facility itself ? odd, slightly dated. The campus houses pockets of old school private offices mixed in with cube farms and open concept areas, you spend your first week just learning to navigate the building, and months before you pick up on the acronyms and shortcuts,longer yet for familiarity with processes for every job function.
Advice to Management
While the company has come a long way, significant work remains on office politics and a culture overly focused on preventing any exposure to risk, engendering an unspoken rule, when in doubt, inaction is the safest course (not always a bad culture for a bank, this attitude can be taken to extremes).